Senior Patient Services Representative - Communications Center

Come join the staff at OU HSC and become a part of Oklahoma's premier research university which leads the state in education and career opportunities. OU HSC is one of only four comprehensive academic health centers in the nation with seven professional colleges. We are currently building world-class institutes for the treatment of diabetes and cancer. 

The College of Dentistry is looking for a Sr. Patient Services Rep to join the team! This position coordinates schedules of patients in an outpatient clinic and provides clerical assistance toward the smooth operation of the facility.

Duties:

• Answers telephones and documents patient information.
• Obtains patient demographics on new patients and updates demographics on established patients.
• Prepares and enters healthcare providers schedules into the computer.
• Coordinates schedules as directed to patient requiring multiple services.
• Greets patients as they come into the clinic for scheduled appointments.
• Schedules patient appointments either by telephone or in person.
• Balances and closes cash box daily.
• Prepares ancillary forms for other services, to include but not limited to x-rays, vascular studies, etc.
• May prepare and type daily deposits.
• Prints and faxes physician schedules to offices.
• Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart.
• Copies medical records for patients and other providers or facilities.
• Files patient charts.
• Prepares inactive patient charts for storage and Maintains log of charts in storage.
• Secures charts that have been sent to storage that are needed in the clinic.
• Replaces torn charts with new covers.
• Makes up new patient charts and/or packets of information.
• Requests medical records from other facilities.
• Triages perspective patients.
• Discusses financial accounts with patients.
• Verifies insurance eligibility and primary care physicians for patients.
• Secures referrals to other providers for HMO patients.
• Secures referrals from PCPs for HMO patients to be seen in the clinic.
• Collects and verifies proof of income in order to determine what sliding scale discount is appropriate.
• Collaborates with dental students.

Education: High School Diploma or GED

• 18 months experience with a minimum of 6 months experience in a clinical environment and 12 months experience in a customer-service role.
  

Departmental Preferences: Prior dental office experience

Skills:

• Customer service
• Ability to communicate verbally and in writing
• Ability to resolve problems in a timely manner
• Proficient with Microsoft Office Suite (Word, Excel, and Outlook)
• Ability to multitask and meet deadlines
• Ability to maintain patient confidentiality
• Ability to enhance professional growth and development through in-service meetings and education programs.

Working Conditions:

• Physical: Sitting for prolonged periods. Communicate effectively and listen. Use of computer and telephone. Manual dexterity and engage in repetitive motion
• Environmental: Office Work Environment

Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.