Senior Patient Account Representative - Biller/ Collector – Ophthalmology (Remote)

What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.

We are in search of a Senior Patient Account Representative -  Biller/Collector to join our Revenue Cycle team as part of UTHealth Neurosciences’ Department of Ophthalmology. Each collector or biller is responsible for the day-to-day operations for their assigned AR. Assisting in identifying problems and ensuring that payments are being received timely and accurately.  While maintaining volume productivity, adhering to UTHN-assigned metrics, and upholding the core values of our team. Our group has a passion for creating positive patient interactions, and we are seeking a team member that is dedicated to caring for the well-being of others. This opportunity will also allow for continued growth and development within a multispecialty, comprehensive neurosciences practice.

Location: 6400 Fannin St, Houston, TX 77030 for up to 2 months for training then Virtual/Remote except in special circumstances (meetings, additional training, etc.). Must live in Texas (TX).

Once you join us you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:  

• 100% paid medical premiums for our full-time employees  
• Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year) 
• The longer you stay, the more vacation you’ll accrue! 
• Longevity Pay (Monthly payments after two years of service) 
• Build your future with our awesome retirement/pension plan! 

We take care of our employees! As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as... 

• Free financial and legal counseling 
• Free mental health counseling services 
• Gym membership discounts and access to wellness programs 
• Other employee discounts including entertainment, car rentals, cell phones, etc. 
• Resources for child and elder care 
• Plus many more! 

Position Summary:

Works to achieve team and departmental goals by performing a variety of duties and procedures to follow-up and resolve outstanding accounts receivable balances on complex accounts by securing payment and/or applying the appropriate adjustments.  In addition, responsible for analyzing accounts to identify trends as well as errors including incorrect adjustments, issuing corrected entries when necessary.

 

Position Key Accountabilities:

Reviews incoming correspondence and takes appropriate action. Responds promptly to inquiries.

Analyzes accounts for errors, adjustments and credits, issuing corrected entries when necessary. Updates account information accordingly.

Documents communications accurately and completely.

Obtains financial information from patients; analyzes information to determine appropriateness of action.

Mentors and serves as a resource for less experienced staff.

Prepares written responses for administrative complaints and problem accounts.

Contacts third party payers to effect payment on patient accounts.  

Assists in the development of policies and procedures.

May perform other duties as assigned.

 

Certification/Skills:

Knowledge of business office, patient billing, or collection/ reimbursement procedures in a healthcare setting; proficient in MS Office with emphasis in Excel, 10-key and math.

Minimum Education:

High school graduation or equivalent required. Graduate from a vocational business school with a minor in a job related field preferred.

Minimum Experience:

Three to five years hospital/ medical collections experience with understanding of third party reimbursement procedures, as well as state and federal regulations governing healthcare.

Physical Requirements:

Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects.

Security Sensitive:

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

Residency Requirement:

Employees must permanently reside and work in the State of Texas.