Senior Manager, Information Technology

Updated: over 2 years ago
Location: New York City, NEW YORK
Deadline: Medical Center ;

  • Job Type: Officer of Administration
  • Bargaining Unit:
  • Regular/Temporary: Regular
  • End Date if Temporary:
  • Hours Per Week: 35
  • Salary Range:

Position Summary

The Vagelos College of Physicians and Surgeons Office of Development (VPS OOD), a part of Columbia University Irving Medical Center (CUIMC), is dedicated to facilitating relationships that support the vision and mission of CUIMC and VP&S: to advance medical education, achieve scientific breakthroughs, and provide the best possible patient care across a range of specialized departments, centers and programs.

Reporting to the Senior Director of Finance and Operations, the Senior Manager will serve as the central IT resource for the VPS OOD, identifying and supporting new technology, maintaining the integrity and security of the IT infrastructure in the department through expert support and customer service.  The position will also be the primary liaison between the department and the Medical Center’s central IT group (CUIMC IT), collaborating closely with field technicians and help desk representatives when necessary, and helping to maintain IT compliance.  The incumbent will possess strong interpersonal skills, with the ability to work both independently and collaboratively to research, identify and execute technology solutions for the entire department.

Forging quality relationships with key stakeholders in CUIMC IT, end-users, and senior leadership, knowledge and execution of IT solutions for fundraising, strategic implementation of IT policies and Medical Center security standards, superior customer service skills, and a keen understanding of the department’s unique IT needs will be key to the position’s success.


Responsibilities

  • Deliver overall technical support for the department, both onsite and remote.  Troubleshoot issues for hardware and software while implementing independent and efficient solutions with a high level of customer service, providing hands-on support as needed.  When necessary, independently triage requests and facilitate solutions in conjunction with CUIMC IT field technicians and/or help desk representatives.  20%
  • Independently prepare the department’s annual technology plan, including new technology recommendations to drive process improvements.  Create and manage a detailed budget outlining the expected financial costs of the technology plan throughout the fiscal year.  Review regular invoices and bills sent by CUIMC IT for accuracy and assess corrections as needed.  Establish guidelines for evaluating new technology.  Assist with procurement processes such as contracts, and POs related to technology purchases.  15%
  • Provide proactive, independent direct training to staff for the proper use of technology hardware and software, including but not limited to the full suite of Windows systems, computers, cellular phones, printers, audiovisual equipment, and Zoom videoconferencing software.  Assist staff with identifying supplemental training resources for hardware and software.  Provide training and continuous on-call support for videoconferencing needs in the department’s conference rooms and other areas as needed. Develop technology usage and satisfaction metrics to drive process improvements.  15%
  • Research, evaluate, deploy and maintain all new fundraising technology, technical hardware, software, and other technology resources used by the department to maximize business effectiveness and efficiency.  Manage new software installs, updates to existing software, and supplemental fixes/patches.  15%
  • Maintain detailed catalogs of all hardware and software.  Ensure all hardware and other physical technology equipment is properly stored, logged, and secured throughout the department, conduct regular audits of associated catalogs and lists.  Ensure CUIMC IT information security standards are maintained and proper compliance of information security protocols throughout the department.  15%
  • Submit all technology-related requests through CUIMC IT such as Domain/Exchange account creation and deactivation, network drive and folder access permissions, and shared Exchange mailboxes.  Monitor and update all email groups and Listservs for the department, conducting regular audits of lists to ensure accuracy.  10%
  • Other duties as assigned.  10%

Minimum Qualifications

  • Bachelor’s degree or equivalent in education and experience, plus four years of related experience.

Other Requirements

  • The essential requirements for this role are:

    • Experience supporting the IT needs of a large, complex organization
    • Excellent computer skills, with particularly proficiency in the Microsoft Office suite of products, SharePoint, and Zoom video conferencing
    • Knowledge of audiovisual technology with the ability to provide on-call technical A/V support to staff and guests
    • IT hardware and software training experience, with the capacity to exercise patience and understanding for a variety of skill levels
    • Excellent verbal, written and organizational skills including the ability to improve upon existing processes and systems
    • Experience creating and managing budgets
    • Ability to set priorities and perform in a fast-paced environment
    • Detail oriented, highly motivated self-starter with excellent judgment and discretion, resilience, with a high level of independent decision-making and customer service
    • This position requires work beyond regular hours, including evenings and weekends, as projects and events require

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.



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