Senior Director, Program Management and Learner Engagement

University of North Carolina at Charlotte, United States

Updated: 28 days ago
Location: Charlotte, NORTH CAROLINA
Job Type: FullTime
Deadline: 31 Mar 2024

Position Information
General Information


Position Number 002162
Vacancy Open to All Candidates
Working Title Senior Director, Program Management and Learner Engagement
Position Designation EHRA Non-Faculty
Employment Type Permanent - Full-time
Months per Year 12
Work Schedule
Monday – Friday, 8:00 am – 5:00 pm
Hours per week 40
FLSA Status Exempt
Division Academic Affairs
Department Academic Affairs (Adm)
Work Location Colvard & Dubois
Salary Range $128,680 - $140,000
Primary Purpose of Department
The School of Professional (SPS) reports to the Division of Academic Affairs, reporting to the Provost and Vice Chancellor for Academic Affairs. SPS works collaboratively with departments, colleges, and academic support units to ensure integrated partnerships for enrollment growth, student success, and faculty effectiveness in teaching.
Primary Purpose of Position
The Senior Director of Program Management and Learner Engagement leads and oversees three vital areas within the School of Professional Studies: Program Management, Enrollment & Student Services, and the Marketing and Communications team.
Responsibilities encompass supervising integrated programs that involve developing and managing a diverse educational portfolio. This includes overseeing the management, assessment, and continuous enhancement of online academic and professional credit programs, as well as Summer Term initiatives and youth programs.
Moreover, this role guides the attainment of enrollment objectives and student service metrics for academic credit, professional credit, and youth programs, adhering to university policies and regulations while upholding the highest ethical standards. Additionally, this position is instrumental in crafting, executing, and implementing marketing, communication, recruitment, and student services strategies aimed at driving increased enrollments in programs within the School of Professional Studies (SPS).
Summary of Position Responsibilities
The Senior Director of Program Management and Learner Engagement oversees key areas in the School of Professional Studies: Program Management, Enrollment & Student Services, and Marketing & Communications.
Responsibilities include managing a diverse educational portfolio, creating new online programs, overseeing online academic and professional credit program delivery, assessment, and improvement, as well as Summer Term initiatives.
Additionally, this role leads enrollment objectives and student service metrics, adhering to university policies ethically. They also drive increased student enrollments by strategizing and implementing marketing and engagement communication plans for SPS programs.
Minimum Education/Experience
  • Requires a minimum of a master’s degree. Requires a minimum of seven- to ten years of work experience directly relevant to the responsibilities of the position.
  • Requires significant work experience and/or knowledge in the capacity of higher education administration and senior executive leadership related to the development (needs identification, program design, course building), marketing/promotion (advertising, sales, recruitment), delivery (facility/logistics planning, evaluation), enrollment management, student support, and financial management (budgeting and pricing) of credit and noncredit instructional programs in online, blended, and in-person modalities.
  • Requires significant supervisory and/or team-leading experience, including successful experience managing managers and large-scale organizational structures.
  • Requires excellent research, analytical, strategic-thinking, problem-solving, and organizational skills; excellent written and oral communication and presentation skills; ability to develop long-range goals and objectives while at the same time managing a great deal of detail across multiple projects and tasks; ability to work effectively both as a member of a team and as an individual responsible for producing results.
  • The successful applicant will be an entrepreneurial self-starter who enjoys the dual challenge of creating excellent programs and generating the income necessary to support and grow the organization.
  • Applicants are required to be self-sufficient in the use of a computer for word processing, spreadsheet, and e-mail applications.
Preferred Education, Knowledge, Skills and Experience
  • Experience working for an organization whose budget is determined by its generation of income (through sales of programs/services/products);
  • Experience at a graduate-level institution of higher education; familiarity with the Charlotte market.
Necessary Certifications/Licenses
  • Applicants must be licensed drivers or otherwise able to travel independently by car as required for effective performance in the position.
Preferred Certifications/Licenses
Special Notes to Applicants
  • This position is eligible for telework once fully trained and at the direction of the Associate Provost, School of Professional Studies.
  • Must live within a commutable distance of campus.
  • A valid driver’s license is required for this position.
  • Please include 3 references which 2 are required from a current or previous supervisor.
  • UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits
  • The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report.
Posting Open Date 03/08/2024
Posting Close Date 03/31/2024
Open Until Filled No
Proposed Hire Date 05/06/2024
If time-limited please indicate appointment end date
Contact Information

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