Senior Director of Strategic Enrollment Management

About Bristol Community College:

Bristol Community College is an exciting place to work, learn, and grow! Bristol is dedicated to fostering an inclusive environment with a rich diversity of beliefs, cultures, languages, abilities, and lifestyles. Committed to enriching its educational experience through a supportive community, Bristol actively encourages candidates of all backgrounds to apply and achieve our vision of advancing a vibrant, diverse community through education, learner by learner. If you share a passion for helping students succeed and enjoy working in a community of innovative, inclusive, and collaborative colleagues, Bristol is the place for you!                                                                      

As a Commonwealth of Massachusetts employer, Bristol offers a comprehensive compensation and benefits package, including health, dental, life, long-term disability, retirement and paid time off (vacation, personal, sick, and holiday pay). We also offer tuition waiver discounts at the Commonwealth's public higher education institutions. More information can be found on our Benefits website .

Job Description:

POSITION TITLE:  Senior Director, Strategic Enrollment Management

DEPARTMENT: Student Services and Enrollment Management (SSEM)

PRIMARY LOCATION: Fall River, with occasional travel to all Bristol campus locations.

REPORTS TO: Vice President, Student Services and Enrollment Management

POSITIONS SUPERVISED: Unit and non-unit staff including, but not limited to, Director, Financial Aid; Associate Director, Admissions; Registrar; and Clerk V - Navigators.

POSITION STATUS: This is a full-time, non-unit position with benefits, some nights and weekends required.

SALARY:  Hiring salary range $107,159.28-$118,283.79 commensurate with education and experience. 

STATEMENT OF DUTIES:

The Senior Director, Strategic Enrollment Management provides strategic vision, administrative direction, and direct supervision to the college's enrollment areas, including Admissions, Financial Aid, and the Registrar. The Senior Director designs and advances strategic initiatives that support the college's strategic enrollment goals, particularly related to new student recruitment and re-enrollment campaigns. This position engages in active collaboration with the Director of Student Advising and Success, Director of Wraparound Services, and Director of Enrollment Analytics and Solutions to support student persistence, retention, and completion. The Senior Director fosters innovation, creativity, and enthusiasm in creating student-ready practices and a culture of data-driven decision making, assessment, and continuous improvement.

ESSENTIAL FUNCTIONS, DUTIES, AND RESPONSIBILITIES:

• Develop, implement, and assess a comprehensive strategic recruitment plan for all Bristol campuses that is data informed and aligns with the mission and vision of the college.
• Establish and implement short- and long-range departmental goals and objectives that align with the strategic recruitment plan and institutional strategic plan.
• Execute elements of the institutional strategic enrollment plan and inform new initiatives related to future enrollment goals.
• Implement statewide initiatives and funding sources aimed at increasing enrollment, including MassReconnect, Early College, and Tuition Equity, in collaboration with other members of the Enrollment Leadership Team.
• Implement technological resources that scale, amplify, and measure the effectiveness of enrollment initiatives, in partnership with Information Technology Services.
• Partner with the Academic Leadership Team to inform the appropriate mix of program offerings and to implement program-level enrollment initiatives.
• Collaborate with members of the SSEM Leadership Team to develop and implement a seamless onboarding experience for new and returning students.
• Create, maintain, update, and document student-ready policies, processes, and operating procedures that create efficiencies and remove barriers to student enrollment.
• Oversee efforts related to the college's compliance with Title IV regulations, in conjunction with the Registrar and Director of Financial Aid.
• Build, foster, and strengthen community partnerships to advance a college-going culture across Bristol County.
• Promote a culture of exceptional customer service across all enrollment areas in support of student success.
• Prepare and monitor annual operational budgets for all departmental programs and activities.
• Monitor, evaluate, analyze and enhance operational effectiveness and implement changes as required for continuous improvement. Develop measurable outcomes and benchmarks for improvement in service delivery.
• Develop a standard mechanism for collecting data to assess the effectiveness of the services provided as they relate to enrollment and retention.
• Engage in meaningful data analysis including disaggregation of student data to assess equitable outcomes for students. Provide timely reports and analysis to various internal stakeholders, including but not limited to the President's Leadership Team, Student Services and Enrollment Leadership Team, Academic Leadership Team, and Strategic Analytics and Institutional Research.
• Provide strategic vision, administrative direction, and direct supervision to Admissions, Financial Aid, Registrar, and Navigator staff members at all Bristol locations.
• Oversee the recruitment, selection, training, and evaluation of personnel in respective departments at all Bristol locations.
• Evaluate performance of staff to ensure departmental objectives, goals, and tasks are met. Sets expectations and goals for all direct reports.  
• Works continuous improvement with direct reports and identifies potential opportunities for growth.
• Work closely with Human Resources to develop staff capabilities and expectations.
• Maintain current professional knowledge about promising practices, emerging trends, and industry standards related to student advising and success; actively engage with professional organizations to stay current on professional development.
• Serve on various leadership councils for Student Services and Enrollment Management; lead and serve on various college committees, as needed.
• Ensure departmental policies, procedures, and protocols comply with local, state, and federal policies and guidelines.
• Conduct regular staff and supervisory meetings, as well as opportunities for training and professional development for advising and success staff members.
• Use Bristol's digital communication tools, including but not limited to email, Twitter, LinkedIn, and other social media tools to advance Bristol's social media outreach and brand.
• Demonstrate a sense of professionalism and consistently reflect Bristol's core values while interacting with members of the Bristol community. 
• Focus on the Commonwealth's Equity Agenda by applying related best practices throughout all job functions.
• Perform other duties as assigned.

Requirements:

EDUCATION AND EXPERIENCE

REQUIRED QUALIFICATIONS:

NOTE: Unless otherwise noted, all required qualifications must be met by date of hire.

• Minimum of a Master's degree in higher education or related field.*
• Progressive leadership, administrative and supervisory experience, with a minimum of four (4) years of experience in enrollment management, admissions, financial aid, registrar, student affairs, or a student services area within higher education.*
• *An equivalent combination of education, training, and experience shall be considered.
• Successful history of collaboration with other areas of the institution to build effective relationships, particularly with Admissions, Financial Aid, Academic Affairs, and Information Technology Services.
• Strong interpersonal, verbal/written communication, and organization skills that reflect inclusiveness, adaptiveness, and flexibility.
• Demonstrated commitment to achieving equitable outcomes for all students through upholding the community college mission and serving the needs of first-generation and historically excluded populations.
• Demonstrated commitment to embracing and serving the needs of a diverse community, including the ability to work effectively with a diverse student body, faculty, and staff.
• Demonstrated proficiency with student information systems and Microsoft Office 365 applications.
• Prior budget management experience.
• Reliable transportation in order to travel to and from meetings, trainings, or campus and community locations as required.
• Ability to work occasional nights and/or weekends.

PREFERRED QUALIFICATIONS:

• Prior supervisory experience in a collective bargaining environment.
• Prior experience working at a multi-campus community college.
• Demonstrated knowledge of strategic enrollment and/or strategic recruitment planning.
• Prior experience working in or overseeing a financial aid office, with particular focus on Title IV compliance.
• Experience working with one or more of the following software packages: Slate, Ellucian Banner, Degree Works, Argos, and EAB/Navigate.
• Ability to communicate in a language in addition to English.

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The employee must meet the physical demands and work environment of the position. Reasonable accommodations may be made to enable those with disabilities to perform the essential functions of the job.

Additional Information:

Equal Opportunity/Affirmative Action

Bristol Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, TitleVII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's Title IX  Officer, Emmanuel Echevarria at [email protected] or 774.357.2682; the Massachusetts Commission Against Discrimination; the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights

Application Instructions:

TO APPLY: Please complete our online application by clicking on the "Apply" button. The position will be open until filled. The position will be open to applicants for 10 calendar days from the posting date.

REQUIREMENTS TO COMPLETE APPLICATION PROCESS:

1) A completed Bristol Community College Employment Application.

2) A current resume/curriculum vitae.

3) A cover letter that demonstrates how your skills and experience meet the desired and required qualifications of the position (not limited in length).

All candidates must have legal authorization to work in the United States. Bristol Community College is an institution that does not sponsor work authorization.

A pre-employment criminal background check will be conducted for all positions.

The college will independently verify education credentials as provided on the application. For certain positions that require a college degree, the hired candidate must supply official transcripts upon hire. Transcripts must include your name and degrees conferred.