Senior Clerk, Central Assignments Office

The Senior Clerk, Central Assignments position will provide a high level of administrative support and business processes for the Central Assignments Office (University Residences-Administration). Duties include data entry of student records and auditing reports to ensure the accuracy of data within the housing management system. In addition, this position will provide clerical support in a student-centered environment and prioritize responsibilities. Maintain the highest level of customer service. The position is responsible for understanding the housing contract and the ability to explain practices, policies, and procedures to reach an agreement. This position is responsible for providing guidance, coaching, and training to hall clerks and student staff within the Central Assignments Office. The position requires a broad knowledge of the operational systems and practices within University Residences. This position is responsible for managing calendars and communicating through email, phone calls, or chat.

University Residences (UR) at Purdue University is the official department within Purdue University that is responsible for assigning and managing all University-owned housing facilities. In addition, due to the high demand, we also master lease nearby apartment communities to house students who want to enjoy the benefits of living with us. No matter whether you live in a traditional residence hall, an apartment or a master leased property, you are entitled to all the benefits of on-campus living and learning. We strive to do our best to create a home where everyone is set up for success.

Our mission is to deliver a residential campus environment that provides opportunities for personal growth through relationships. We encourage the learning that occurs on the path toward giant leaps, launching Purdue students into the future as civically-minded global citizens. Learn more about us: https://www.housing.purdue.edu/connect/about/index.html

Education and Experience:
Required:

• High School Diploma or GED 
• Four (4) years of clerical experience

Preferred:

• Associate's degree or higher 
• Two (2) years of clerical experience within Student Life 

Skills:
Required:

• Excellent written and verbal communication skills
• Ability to handle confidential information professionally
• Strong organizational skills, effective problem-solving ability, excellent customer service skills, and the ability to collaborate successfully
• Ability to multi-task while enduring stressful seasonal workloads
• Communicate professionally with students, staff, and alumni
• Must have high work standards and productivity, strong interpersonal and intercultural skills, and the ability to communicate effectively with supervisors, co-workers, and customers
• Must be able to build and maintain relationships with students, alumni, and staff to help expedite processes through various Purdue systems
• Proven critical thinking skills based on experience

Preferred:

• Computer software skills in Microsoft Word, Outlook, and Excel 

• This position represents two vacancies
• This was formerly classified as an operational/technical position; an internal lateral transfer will retain same benefit standing 
• Purdue University will not sponsor employment authorization for this position  
• A background check will be required for employment in this position
• FLSA: Non-Exempt (Eligible For Overtime) 
• Retirement Eligibility: Non-exempt Defined Contribution Plan 
• Purdue University is an EOE/AA employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply
• Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days