Senior Business Systems Analyst

27-Jan-2022

Operational Excellence - Business Process Improvement

70975BR

University Job Title

Senior Business Systems Analyst

Bargaining Unit

None - Not included in the union (Yale Union Group)

Compensation Grade

Administration & Operations

Compensation Grade Profile

Manager; Program Leader (P6)

Wage Ranges

Click here to see our Wage Ranges

Work Location

Central Campus

Worksite Address

150 Munson Street
New Haven, CT 06511

Work Week

Standard (M-F equal number of hours per day)

Searchable Job Family

Computing and Information Systems

Total # of hours to be worked:

37.5

Position Focus:

The Senior Business Systems Analyst will be a member of the business process improvement team within Operational Excellence.  An exciting opportunity to join an established team focused on business process improvement and continuous improvement projects throughout the University.  The Sr. Business Systems Analyst will be responsible for managing process improvement efforts for inter-departmental teams within the operations organization that will align people, process, and technology with business initiatives. 

The analyst will perform a key role in planning, managing, and executing on multiple projects and influencing change within and across departments and schools to influence desired improvement outcomes.  They will be responsible for facilitating and documenting business processes with a focus on improving efficiency and effectiveness through analysis of pain points and opportunities for improvement.  The incumbent will analyze business processes to determine a recommended action plan to move from current state to desired future state and foster continuous improvement within business processes by implementing measures to drive action. 

Essential Duties

1. Develops the initial project charter and clarification of the project scope, requirements, measurable outcomes, and project deliverables. 2. Works with respective process owners and using the business analytics, prepares the associated business case. Documents the “as is” and “to be” business processes using standard process modeling tools and process improvement methodologies. 3. Conducts thorough business case and external customer value analysis to determine selection, prioritization positioning and approach for broadest range of potential solutions (e.g., outsourcing, process improvements, and technology solutions). 4. Communicates compelling and concise analysis to enable business owners to make well informed decisions regarding options for problem resolution and opportunity realization. Reviews system capabilities, workflow, and scheduling limitations to determine if requested system change is possible within existing system and is within the scope of the current project definition. 5. Gathers, compiles, and produces relevant business analytics on departmental performances including production of Performance Metrics and opinions/suggestions for improvement opportunities. 6. Develops and delivers quality analysis, reporting and presentation materials. 7. Responsible for requirements prioritization and solution risk analysis 8. Fully integrates baseline and metrics tracking into initiative planning and execution for optimal results. 9. Designs, plans, communicates and executes the departmental readiness plan. 10. Oversees, develops, facilitates and delivers training plans. 11. May perform other duties as assigned.

Required Education and Experience

Bachelors Degree in business, technology or related field and six years of related work experience in analysis of business needs and development of related business systems or an equivalent combination of education and experience.

Required Skill/Ability 1:

Experience with formal business process improvement, project management, and business methodology knowledge.  E.g. Lean/Six Sigma Black/Green Belt and/or PMP.

Required Skill/Ability 2:

Experience in driving change and transforming organizations through analyzing and improving processes.

Required Skill/Ability 3:

Demonstrated ability to manage multiple projects simultaneously.  Flexible and adaptable to change. 

Required Skill/Ability 4:

Strong interpersonal and communication skills, written and verbal, with a demonstrated ability to communicate across all levels of an organization.

Required Skill/Ability 5:

Demonstrated ability to ask probing questions designed to uncover all parts of a process without judgement.

Preferred Education, Experience and Skills:

Experience in higher education, with knowledge of operations within a central or academic unit. 

Weekend Hours Required?

Occasional

Evening Hours Required?

Occasional

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. Please visit www.yale.edu/hronline/careers/screening/faqs.html for additional information on the background check requirements and process.

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

Affirmative Action Statement:

Yale University considers applicants for employment without regard to, and does not discriminate on the basis of, an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Yale discriminate on the basis of sexual orientation or gender identity or expression. Title IX of the Education Amendments of 1972 protects people from sex discrimination in educational programs and activities at institutions that receive federal financial assistance. Questions regarding Title IX may be referred to the University’s Title IX Coordinator, at [email protected], or to the U.S. Department of Education, Office for Civil Rights, 8th Floor, Five Post Office Square, Boston MA 02109-3921. Telephone: 617.289.0111, Fax: 617.289.0150, TDD: 800.877.8339, or Email: [email protected].

Note

Yale University is a tobacco-free campus