Senior Business Systems Analyst

15-Sep-2022

Harvard University Information Technology

59951BR

Position Description

Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to delivering service and technological solutions in support of teaching, learning, research and administration.  Our mission is to make it easier for faculty, students, and staff to teach, research, learn, and work through the effective use of information technology.  We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines – and depth in specific areas of expertise.  HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment.  If you are a technically proficient, nimble, user-focused and accountable IT professional who also connects with the importance of collaborating well in a team environment we are looking for you!

Reporting to the HUIT Campus Systems Director of Technology, the Senior Business Systems Analyst serves as a solutions consultant and solution architect, offering expertise in designing and implementing a university-wide shipping platform and related solutions. This role is a key contributor on the Campus Systems team that supports, enhances and delivers services for the Environmental Health and Safety (EH&S) organization at Harvard University.

As a solutions consultant, this role will build strong relationships with key stakeholders and will become well-versed in domestic and international shipping processes at Harvard in order to identify opportunities for technology solutions that increase the efficiency and effectiveness of these processes. Partnering with the Hazardous Materials Shipping business owner, as solutions architect, he/she will design and implement new applications, develop new functionality for existing applications based on business needs and requirements, update existing functionality to reflect changes in business processes, and identify opportunities for integrating these applications with Harvard’s other financial systems and reporting platforms.
Principal Duties and Responsibilities:

• Configures, implements and rolls out a university wide shipping platform to support regulatory and compliance requirements 

• Partners with key stakeholders to analyze business process and technology needs 

• Performs fit/gap analysis and conducts research to make objective recommendations for IT solutions that effectively capture and automate key business processes 

• Drafts systems specifications detailing the logic, configuration and security requirements to be implemented 

• Participates in appropriate QA activities to test system functionality and validate new products, enhancements, bug fixes, and patches 

• Serves as an escalation point for Tier III support issues and root cause analysis 

• Participates in team-wide Agile practices to maximize team collaboration and delivery of value to stakeholders: sprint planning, backlog grooming, retrospectives, daily standups and task board utilization 

• Invests in applicable training and professional development efforts to ensure continuous learning and growth 

• Manages multiple high priority initiatives in a fast-paced, highly technical environment 

• Functions as a team lead and mentor to junior members of the team and serves as back-up to Technology Director

Basic Qualifications

• Minimum of five years’ post-secondary education or relevant work experience

Additional Qualifications and Skills

The following Additional Qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn. 

• BA/BS degree in related field (e.g. management information science, computer science) or equivalent experience. 

• 5-7 years’ experience in a business systems analysis or similar information technology role.  

• At least 3 years experience implementing large scale technology solutions in a highly decentralized environment.  

• Competency implementing SaaS solutions focused on domestic and international shipping is desirable. 

• Proven ability to quickly assimilate new technology and/or applications required. 

• Demonstrates adaptability, flexibility and the ability to get up to speed quickly in a decentralized business environment with complex enterprise applications. 

• Must demonstrate excellent interpersonal, organization, analytical, and written and oral communication skills. 

• Must have proven ability to initiate and manage multiple tasks under competing deadlines and shifting priorities. 

• Able to work independently and within small and large teams. 

• Demonstrated experience with Agile methodologies preferred. 

• Advanced desktop application skills including Word, MS Project, Access, PowerPoint, and Visio required. 

Certificates and Licenses

• Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred

Working Conditions

• Interview and onboarding activity for this position may be conducted via telephone & Zoom video conferencing, based on the department’s current presence on campus.

  This position will be based in Cambridge, MA. Due to the COVID-19 pandemic, you will begin your work remotely. All remote work must be performed in a state in which Harvard is registered to do business (CA, CT, MA, MD, ME, NH, NY, RI, and VT). The fully remote nature of this job is only temporary. Once the University and your supervisor determine that it is appropriate, in person on-campus work will be required as a condition of continued employment.  

  HUIT is currently developing hybrid workplace models which will actively support some remote work (within a state in which Harvard is registered to do business) where business and team needs allow. Individual flexible and remote work options for this role will be discussed during the interview process.  

  The University requires all Harvard community members to be fully vaccinated against COVID-19 and remain up to date with COVID-19 vaccine boosters, as detailed in Harvard’s Vaccine & Booster Requirements. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University’s “COVID-19 Vaccine Information” webpage: http://www.harvard.edu/coronavirus/covid-19-vaccine-information/   

  Harvard continues to place the highest priority on the health, safety and wellbeing of its faculty, staff and students, as well as the wider community. Information and details can be found via Harvard’s Coronavirus Workplace Policies website: https://hr.harvard.edu/corona-virus-workplace-policies .  

Additional Information

Please provide a cover letter with your application.

Please note:

• Harvard University requires pre-employment reference and background screening.
• We are unable to provide work authorization and/or visa sponsorship.
• This position has a 180-day orientation and review period.

More about HUIT:
Harvard University Information Technology (HUIT) is responsible for the strategy, planning, and delivery of information technology across the University.  Our mission is to assure Harvard’s leadership in IT. We strive to make it easier for faculty, students, and staff to teach, research, learn and work through the effective use of information technology.  HUIT’s core values are User Focused, Collaborative, Innovative and Open.

IT Academy (designed for IT Staff):
HUIT’s IT Academy aims to enable each IT staff person to grow professionally and become a trusted partner to her or his team. The IT Academy is built on the belief that every IT staff member across the University (including technology employees at each school and campus) can grow in her or his area of expertise as well as building strong people and project management skills. Learn more here: https://itacademy.harvard.edu/

Total Rewards:
Harvard’s Total Rewards Program is designed to attract, retain, and reward the performance of talented employees. As a Harvard staff member, you enjoy many perks that come with working for one of the top employers in Massachusetts, including:

Paid Time Off: 3 - 4 weeks accrued vacation days, 12 accrued sick days, 12.5 paid holidays plus winter recess, and 3 personal days awarded each calendar year.

Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans.

Retirement: University-funded retirement plan with full vesting after 3 years of service.

Tuition Assistance Program (TAP): $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.

Harvard University Employees Credit Union: Our employees credit union provides a complete line of services for all your financial needs. https://huecu.org

Transportation: 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.

Wellness options: A variety of programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.

Access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.

Learn more: https://hr.harvard.edu/totalrewards

Accessibility:
Harvard University IT plays an important role in supporting Harvard's commitment by seeking to create, procure and deploy technologies that are accessible to all, including and especially those who live with disability. Harvard welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request accommodations or have questions about the physical access provided, please contact our University Disability Resources Department.

Job Function

Information Technology

Location

USA - MA - Cambridge

Job Code

I0858P IT Business Analysis Prfss IV

Department

Administrative Technology Services

Union

00 - Non Union, Exempt or Temporary

Pre-Employment Screening

Identity

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.