Senior Associate Registrar for Systems, Technology, and Innovation

22-Apr-2022

Division of Continuing Education

55232BR

Position Description

Reporting to the Registrar for the Division of Continuing Education (DCE), the Sr. Associate Registrar oversees the systems and technology unit of the DCE Registrar's Office and holds primary responsibility for the integration and management of new strategic, technical, programmatic, and other division-wide initiatives into student operations. The Sr. Associate Registrar also serves as a key member of the Registrar's senior management team and works closely with functional and technical experts across a wide range of academic, student service, and IT areas.

Specific duties include:

• Oversees the Registrar's Office operations and student services unit (a team of four) and data management-QA unit (a team of 3).
• Plays a lead role in the design, implementation, and ongoing development of division student systems. Ensures development of functional specifications and end-user testing to support system modifications and technology upgrades and implementations; serves as subject matter expert in student systems and processes and maintains this level of expertise as systems evolve.
• Collaborates with division stakeholders on the development and implementation of strategic solutions to continuously improve and streamline student service experiences; determines best practices for integrating new strategic initiatives and services into current operations; develops associated policies and procedures.
• Responsible for DCE student identity and access management governing ID provisioning and student roles at the University; responsible for new student onboarding and arrival events, ensuring consistency and accuracy in student data and record creation across a variety of onboarding pathways and systems.
• Oversees the management, reporting, and exchange of DCE student data across division and University systems; develops division best practices in support of data integrity across these systems. Investigates complex student data issues and collaborates with HUIT/IAM technical managers on the implementation of University initiatives related to student data, identity, and access.

Basic Qualifications

• Bachelor’s degree or equivalent work experience required
• Minimum of 8 years’ relevant work experience
• Supervisory experience

Additional Qualifications and Skills

• Master's Degree preferred.
• Expertise with Banner SIS, Salesforce CRM, or similar enterprise systems preferred.
• Ability to think analytically, systemically, and strategically; experience managing multiple competing projects and priorities effectively and efficiently.
• Excellent judgment and problem-solving skills, interpersonal skills, communication skills; ability to work with individuals of all professional levels and coordinate inter-departmental processes/procedures.
• Ability to promote an innovative and inclusive work environment.
• Experience working in a complex environment with a broad diversity of courses, students, and special programs.
• Nimbleness in an ever-changing environment, creative thinking, resourcefulness, and a proactive mindset.

Working Conditions

Harvard will require COVID vaccination for all Harvard community members who will have any on-campus presence. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement and exceptions may be found at the University’s “COVID-19 Vaccine Information” webpage: http://www.harvard.edu/coronavirus/covid-19-vaccine-information/.

Additional Information

The Faculty of Arts and Sciences will not provide visa sponsorship for this position.

In order to be considered for this role, a resume and cover letter must be submitted with application.

The Division of Continuing Education (DCE) comprises several entities serving about 30,000 students annually. The Harvard Extension School, the Harvard Summer School, the Harvard Professional Development Programs and the Harvard Institute for Learning in Retirement allow Harvard to serve the learning needs of students across their life. For more than a century, Harvard Extension School has made Harvard faculty and teaching accessible to a diverse community of local, national, and international students. Harvard Extension School enrolls approximately 17,000 students per year in approximately 46 graduate and undergraduate liberal arts and professional fields. More than 1,500 open enrollment courses are offered year-round with over 600 available online are offered at affordable prices to our communities across the world.  Harvard Summer School offers approximately 450 courses on the Harvard Campus to 11,000 secondary school, college and adult learners and more than 30 international study abroad programs for up to 600 students each summer. The Division also includes the Harvard Institute for Learning in Retirement with approximately 550 active members and Harvard Professional Development Programs offering 80 short noncredit courses to almost 4,000 learners annually.

All formal offers will be made by FAS Human Resources.

Harvard offers an outstanding benefits package including:
Time Off: 3 - 4 weeks paid vacation, paid holiday break, 12 paid sick days, 11.5 paid holidays, and 3 paid personal days per year
Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.
Retirement: University-funded retirement plan with full vesting after 3 years of service.
Tuition Assistance Program: Competitive tuition assistance program, $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.
Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.
Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.
Harvard access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.

Job Function

Faculty & Student Services

Location

USA - MA - Cambridge

Job Code

S0259M FSS Registrar Mgt V

Department

Division of Continuing Education

Union

00 - Non Union, Exempt or Temporary

Pre-Employment Screening

Criminal, Education, Identity

Schedule

Monday-Friday, 9-5pm

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.