Senior Associate Director of Advancement and Alumni Services - Chief of Staff

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.

DEPARTMENT SUMMARY: The Division of Advancement and Alumni Engagement utilizes resources, technology, and business for the purpose of soliciting alumni, donor engagement, donor research, and stewardship throughout Emory University and Health Systems. Our mission is to inspire and steward meaningful, lasting relationships that elevate engagement and giving to fulfill Emory’s mission to serve humanity.

 

The Chief of Staff team provides direct staff support for the Senior Vice President (SVP) and the Advancement and Alumni Engagement (AAE) Leadership Team. This team will manage a variety of projects on behalf of the SVP, working in collaboration with members of the AAE Leadership Team. The team will also work closely with colleagues who serve in similar roles supporting the President and other members of the President’s Leadership Team. Additionally, the team will support the SVP, in close partnership with the Principal Gifts team, related to the coordination of engagement of university leaders and Trustees with principal gift donors and prospects. The Senior Associate Director will work in close partnership with the Chief of Staff to support the AAE’s strategic goals by working with departments across the division and the university. This position will report to the Chief of Staff.

 

JOB DESCRIPTION:

• Manages all advancement and alumni operations for a school or unit.
• Acts as a liaison to other school/unit and central advancement and alumni engagement offices and school admissions and finance offices.
• Manages external communications to constituents.
• Writes/creates briefings, reports, letters, and other materials including donor acknowledgement letters and general stewardship correspondence.
• Manages various projects and monitors results.
• Responsible for data collection, data management, analysis and high level reporting for projects including: donor stewardship for endowment reporting; major gift expendables; alumni metrics and trends; leadership tracking and prospect development processes; targeted engagement strategies; volunteer stewardship; and other ad hoc needs.
• Provides operational support for advisory and alumni boards, constituent activities, volunteer management, and communications.
• Manages departmental or program budget.
• May provide guidance and oversight for strategic technology needs; identifies, evaluates and manages technical and operational service providers and vendor relationships.
• May develop policies and processes to maintain data integrity and management.
• May manage operational support staff.
• Performs related responsibilities as required.

ADDITIONAL JOB DETAILS:

In addition to the duties outlined above, the Senior Associate Director will be required to:

• Provide operational support for the Office of the Senior Vice President (OSVP), including tracking all activities related to top prospect and donor engagement for the SVP and project management of division-wide initiatives.
• Manage the Campaign Leadership Council, as staff liaison for the OSVP Create, lead, and implement technology related to the Gift Operations teams to facilitate efficiencies, advancements, and support the mission of AAE.
• Manage various projects and monitor results, including projects such as the adoption of new software and technologies.
• Assess operations and create/implement new processes for department functions. 
• Provide onboarding support for new staff members.

MINIMUM QUALIFICATIONS:

• A bachelor's degree and four years of related experience.

PREFERRED QUALIFICATIONS:

• Successful candidates will have extensive experience managing projects, budgets, and financial reports, working with various technologies including advanced knowledge and experience with Microsoft Office Suite, mass email applications, database and project management software, and CRM systems.
• Experience with Wrike is a plus.
• Strong interpersonal and problem-solving skills with attention to detail, the ability to work with ambiguity, and navigate a complex work environment.   
• Possess a high level of professionalism and commitment to confidentiality with sound judgment and discretion. 
• Strong organizational, written, and verbal communication skills and possess the ability to manage multiple projects simultaneously. 
• Experience reading, analyzing, and explaining fundraising reporting and a familiarity with guidelines for fundraising revenue counting.
• Experience leading teams, working independently as well as collaboratively to achieve goals, with a commitment to delivering exceptional customer service.
• Prior experience in administrative management, advancement, fundraising, campaign, alumni engagement, non-profit, or a university setting.
• Flexibility to accommodate changing priorities and deadlines.

NOTE: This role will be granted the opportunity to work from home regularly but must be able to commute to Emory University on a flexible weekly schedule based upon business needs. Schedule is based on agreed upon guidelines of department of work. Emory reserves the right to change remote work status with notice to employee.

The COVID-19 vaccine or an approved exemption is currently only required for individuals working in a clinical setting. For more information on the University or Hospital policies, including exemptions, please see our website.

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.

Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.

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