Senior Application Administrator, Public Safety Applications

Job Description:

Senior Application Administrator, Public Safety Applications

Office of Information Technology

This position directly supports the technology needs of Brown University’s Department of Public Safety, a sworn, fully-functioning law enforcement agency operating 24/7 to protect and serve the Brown community. 

The Senior Application Administrator within the OIT Public Safety Applications team will serve as the senior position primarily focused on supporting the Genetec Security Center platform including the Situational Awareness module (CitiGraf).  The primary responsibilities of this position are to lead the application administration, end user application support, and  end user application training for the unified video security & situational awareness environment, including system integrations with Video Walls, LTE Deployment Security Cameras, FM Construction Cameras, ArcGIS and Real-Time Data Feeds, RMS & CAD, License Plate Recognition, and Automatic Vehicle Location.  This position additionally supports all Unified Video, Data Mapping, and Data Ingestions.

Additionally the Senior Application Administrator will backup the other members of the OIT Public Safety Applications Team in support of all other Public Safety applications.  Responsibilities will include application administration, end user application support, & end user application training for all of the Department of Public Safety’s applications.   This position will also backup the team in handling Access Control Requests received by Authorized Building Contacts.  Typically this involves monitoring the Access Control Request queue, answering phone calls, processing Access Control Requests, and meeting with Authorized Building Contacts via Zoom and/or other online collaboration tools.

The Senior Application Administrator will develop and maintain a fundamental understanding of how to utilize all Public Safety Applications from an end-user perspective, in addition to application administration responsibilities.  This is critical for end-user application support, application administration, & end-user application training success.

In coordination with the Associate Director of Public Safety Applications, this position will ensure all Public Safety applications, systems, and technologies within purview are implemented, administered, and maintained to meet Criminal Justice Information Systems (CJIS) requirements along with FBI, RISP, and Brown security requirements.  Exceptions for applications not meeting these requirements must be reviewed with and approved by the Associate Director of Public Safety Applications.

Position Classification:

This position will be eligible to work a hybrid or remote schedule.

Position Location & Typically Work Schedule:

Core Business hours are  Monday through Friday, 8:30am to 5:00pm.  Flexibility in schedule and hours is required occasionally; including days, nights, and weekends.  This is dependent upon break/fix, site walks, on-site projects, University Campus events, and business needs of the department.

On-Call Requirements:

This position will participate in an OIT Public Safety Applications team on-call rotation schedule which is dedicated to the support of the university’s Department of Public Safety.  The OIT Public Safety Applications team on-call consists of answering basic Tier-1 support calls from the Department of Public Safety and performing basic troubleshooting via the on-call Standard Operating Procedure.  Tier-2 & Tier-3 issues may need to be escalated within the OIT Public Safety Applications team or to other OIT Teams including the Public Safety Technology team.  In some cases, the OIT Public Safety Applications team on-call team-member may be the same person assigned to handle the Tier-2 & Tier-3 issue type within the team.  While on-call, one must be available to answer calls/emails after normal working hours and on weekends/holidays depending on the rotation order.

Education and Experience

• Bachelor’s degree preferred

• 3+ years of experience with enterprise-level business application support or administration.

•  The following experience is preferred:

  • Administration of Public Safety or Enterprise Applications & Systems

  • Security Systems Application Administration

  • SQL Queries; including writing queries and joining databases

  • SSRS (SQL Server Reporting Services); writing reports & supporting SSRS

  • Active Directory Security Group Administration

  • Group Policy Administration

  • Lead experience preferred

• The following application support or administration experience or equivalent is preferred:

  • Software House - CCURE9000

  • VMS Systems such as Exacqvision or Genetec Security Center

  • Central Square IMC

  • NICE 911 Recording Suite

  • Zetron Communication Solution

  • SQL Server Reporting Services

  • Wowza Media Service & TheoPlayer Cloud

• The following certifications preferred:

  • Software House - CCURE9000 Certified

  • Genetec - Genetec Security Center Certified

Job Competencies

• Strong application support/administration abilities to troubleshoot, support, and maintain critical application suites/software components supporting a 24x7 operation.

• Strong problem solving skills, organizational skills, and project planning skills

• Working knowledge of databases and SQL Queries

• Troubleshooting skills for problem resolution

• Knowledge of TCP/IP networking

• Knowledge of IT change management processes

• Excellent customer service skills; strong commitment to customer service

• Strong computing, analytical, and organizational skills

• Ability to work effectively in a group and as a member of a project team

• Excellent coordination, collaboration, writing, and verbal communication skills

• Ability to manage multiple tasks with shifting priorities

• Ability to work through problems and find solutions

• Experience with Google Suite

• Experience with Microsoft Excel, Word and other Microsoft Office applications

• Higher education experience preferred

• Possess a willingness and ability to support a diverse and inclusive environment.

CJIS Requirements:

This position is subject to Criminal Justice Information Systems (CJIS) requirements. Due to the confidential, sensitive nature of information this position may encounter, applicants must be willing to allow for a Background Investigation initiated by Brown Public Safety.

Successful completion of a criminal background check and education verification is required.

Recruiting Start Date:

2023-11-21

Job Posting Title:

Senior Application Administrator, Public Safety Applications

Department:

Office of Information Technology

Grade:

Grade 10

Worker Type:

Employee

Worker Sub-Type:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

37.5

Position Work Location:

Remote Eligible

Submission Guidelines:

Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.

Still Have Questions?

If you have any questions you may contact [email protected] .

EEO Statement:

Brown University is an E-Verify Employer.

As an EEO/AA employer , Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, and caste, which is protected by our University policies.