Senior Admissions Coordinator, Rabb School & Brandeis Online

Brandeis University is delighted to announce a career opportunity as the Senior Admission Coordinator, Rabb School and Brandeis Online. At Brandeis, we offer a competitive benefits and compensation package which includes medical, dental and life insurances.  If you are looking to advance your career through educational opportunities, Brandeis offers tuition assistance for employees, dependents and spouses.  Our 403b retirement savings plan includes a generous match.

The Rabb School and Brandeis Online is seeking a Senior Admissions Coordinator to join our admissions and enrollment team. The Sr Admissions Coordinator will play a crucial role in managing admissions operations and supporting prospective students throughout the enrollment process. This individual will utilize Slate CRM and other tools to efficiently manage applicant data and communications. Reports to: Associate Director of Admissions

Manages front desk operations of Communication with Prospective Students (50%):

• Conduct outreach to prospective students and guide them through the admissions process.

• Serve as a knowledgeable resource for prospective students, providing information about academic programs, financial aid options, and student services.

• Send personalized communications to prospective students, providing updates, reminders, and next steps. Respond promptly to inquiries from prospective students via email, phone, or other communication channels.

• Coordinate with program chairs on course waivers and transfer credits. 

• Develop email communications for special use campaigns and automated flows. 

• Conduct informational interviews with prospective students to assess their fit for Brandeis Online programs.

• Assist with the development and implementation of recruitment strategies to attract qualified applicants.

Admissions Operations (25%):

• Review applications, transcripts, statement of goals, and other admission materials to ensure completeness and accuracy.

• Maintain admissions records and databases, tracking applicant progress and outcomes.

• Evaluate applicant qualifications and make recommendations for admission decisions.

• Participate in admissions committee meetings to review applicant profiles and make admissions decisions.

• Collaborate with Student Support and Faculty Relations to project course enrollments. 

• Monitor and respond to shared and general inboxes.

• Make events in Slate and keep the admissions calendar updated. 

• Ensure the website is up to date and make edits as needed. 

• Create and update the schedule for admissions ambassadors. 

Events and Recruitment (15%):

• Assist in planning and executing recruitment events, such as webinars, information sessions, and virtual open houses.

• Represent Brandeis at recruitment events and conferences, both on and off-campus, fostering relationships with prospective students, alumni, and industry partners.

Application Support (10%):

• Provide technical support and guidance to applicants navigating the online application system.

• Troubleshoot issues related to the application process and escalate complex inquiries as needed.

Collaboration and Training (5%):

• Collaborate with other admissions team members and departments to streamline processes and improve the overall admissions experience.

• Participate in training sessions to stay updated on admissions policies, procedures, and technology tools.

• Work closely with various departments within Brandeis, including marketing, the registrar, IT, and student services, to ensure seamless coordination in achieving enrollment goals and admissions processes.

• Performs other duties as assigned.

Education & Work Experience:

• Bachelor's degree required.

• 1-3 years of related work experience.

Qualifications:

• Excellent communication skills; ability to represent the graduate programs within and outside Brandeis; team oriented.

• Proficiency in CRM software, preferably Slate, and Microsoft Office Suite.

• Strong interpersonal and communication skills, with the ability to engage with diverse audiences.

• Detail-oriented with excellent organizational and time management skills.

• Customer service-oriented mindset with a commitment to providing exceptional support to prospective students.

• Limited evening and weekend work related to event support required; limited travel possible. 

Commitment to Diversity, Equity, and Inclusion
Diversity, equity and inclusion are important values at Brandeis today and always have been for they are rooted in our founding as an institution. These values serve as a reminder for self-reflection, and a continuous call to grow for us as Brandeisans.  Founded as a model institution for ethnic and religious pluralism, Brandeis University welcomes students, faculty, and staff of all nationalities, religions, and orientations.  Moreover, social justice is central to the mission of Brandeis, which endeavors to foster a just and inclusive campus culture that embraces the evolving diversity of our larger society.  Read more online about our Mission and Diversity Statements at Brandeis Mission and Diversity Statements.

If you are interested in a role and have relevant experience but your work history does not align perfectly with every qualification in the job description, we nevertheless encourage you to apply.

Closing Statement

Brandeis University is committed to providing its students, faculty and staff with an environment conducive to learning and working and where all people are treated with respect and dignity. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, ethnicity, caste, sex, pregnancy, sexual orientation, gender identity/expression, including transgender identity, religion, disability, age, genetics, active military or veteran status and any other characteristics protected under applicable federal or Massachusetts law.