Security Manager

Updated: 10 months ago
Deadline: The position may have been removed or expired!

01-Jun-2023

Harvard Art Museums

62720BR


Job Summary

Schedule:          
Friday 11 pm -Saturday 7 am
Saturday 11 pm -Sunday 7 am
Sunday 3 pm-11 pm
Monday 3 pm-11 pm
Tuesday 3 pm-11 pm

Summary:
Reporting to the Director of Safety and Security, the Security Manager assists the Director in supervising and coordinating the security staff and daily operations. Ensures the safety of staff, visitors, art collections, and physical assets at the Harvard Art Museums. Mitigates risk hazards and acts as a liaison between various art museums and non-art museums entities in addressing emergency and routine situations. Coordinates day-to-day security operations at Harvard Art Museums, such as ensuring adequate staffing levels, post coverage, emergency response, special events, VIP, and school group visits. May oversee art counts and audits, contractor escorts, and loading dock functions as well as address issues related to visitors and staff.


Position Description

Duties and Responsibilities:

  • Provides day-to-day supervision of security staff by assuming responsibility for such tasks as assigning work schedules, distributing and reviewing work, providing orientation and ongoing training for employees. Plans and prioritizes the daily workflow and may perform clerical and/or technical processing duties of a complex nature, such as payroll and time keeping.
  • Deploys resources in a manner that optimizes staff resources while minimizing costs.
  • Assists the Director in the coordination of operations, through the direct supervision of the security staff.
  • Addresses security staff performance issues as needed to maintain operational effectiveness. Refers performance issues to Director of Safety and Security.
  • Responds to emergencies such as medical, fire and life safety alarm activations, water detection activations, elevator entrapments.
  • Documents incidents according to emergency reporting protocol and makes notifications to other HAM departments and Harvard University as necessary.
  • Responsible for ensuring that all security monthly tests are conducted, including fire extinguishers; duress alarm; door alarms, elevators emergency intercom.
  • Coordinates with Campus Police during duress alarm test.
  • Supervises and serves as the security point person for events that take place during Security Manager’s scheduled hours. Engages with Visitor Services and other museums staff as needed to ensure smooth operations.
  • Responsible for supervising and documenting all security tours during scheduled hours.
  • Fills in as Security Control Center Operator as needed during regularly scheduled hours, covering breaks, emergencies, etc.
  • Participates in the implementation of policies, and in the development of procedures and workflow governing the work of the Security Department.
  • Assists in designing, developing and implementing new methods to improve the security of Harvard Art Museums and improve the visitor experience.
  • Continues to develop own skill sets to be able to plan for and respond to a wide variety of emergency and routine challenges and situations.
  • Uses Microsoft Office programs to compose related correspondence, memoranda or other relevant department communications, and for the creation and maintenance of statistical databases for information management and other tasks.
  • Reviews video surveillance systems, provides video reports to accompany investigations, inputs access control system directives, and maintains art protection system databases.
  • May assist with project planning and implementation involving other work units.
  • May assist with new hire interviews and training
  • Maintains a professional appearance.
  • Prioritizes customer service approach with visitors, guests, and museums colleagues.

Basic Qualifications

  • BA/BS or equivalent related work experience.
  • Minimum five years of progressively responsible security or directly-related other experience, which includes supervisory experience. 
  • Experience in overseeing complex security and fire/life safety systems. 
  • Multi-shift experience. 
  • Ability to patrol a multi-story museum. Ability to lift and use a fire extinguisher.

Additional Qualifications and Skills

Some college education preferred. Experience working in cultural institutions highly desirable (art museums preferred).  Demonstrated advanced working knowledge of specialized security systems, record management, and security protocols.  Strong analytical and communication skills, both oral and written. Experience in customer-facing role highly desirable. Supervisory or team leader experience a plus. Must be self-motivated and perform efficiently with minimal or no direct supervision; possess initiative, decisiveness and sound judgment to make time-sensitive decisions. Demonstrated computer skills and experience with email and internet use.  Demonstrated proficiency in word processing, spreadsheet, and database software packages. (Microsoft Office preferred.)  Training in CPR and First Aid highly desirable (or ability to be trained.)


Physical Requirements

Ability to use stairs to access multi-story buildings. Must be able to see clearly in various lighting conditions. Must be able to communicate clearly via speech and hearing, with or without corrective devices. This position requires the use of a radio for two-way communication and might require use of an earpiece.


Additional Information

The duties listed above are representative and characteristic of the duties required.  They are intended to suggest a general level of skill and complexity.  Other duties consistent with the mission of the security department may be assigned as necessary.  This position is non-union, and overtime eligible. The work schedule is determined by the needs of the museums and will include evening or weekend shifts.

Ever since their founding, the Harvard Art Museums—the Fogg Museum, Busch-Reisinger Museum and Arthur M. Sackler Museum—have been dedicated to advancing and supporting learning at Harvard University, in the local community, and around the world. Displayed in galleries that mix not only media but schools of art, the collection at Harvard is celebrated and interrogated within a larger story of artistic expression and historical and contemporary issues. The diverse collection is among the largest in the United States. Through research, teaching, professional training, and public education the museums strive to advance the understanding and appreciation of art.

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up to date on CDC-recommended vaccines.


Benefits

We invite you to visit Harvard’s Total Rewards website to learn more about our outstanding benefits package, which may include:

  • Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
  • Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
  • Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
  • Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
  • Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
  • Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
  • Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
  • Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
  • Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

General Administration


Department Office Location

USA - MA - Cambridge


Job Code

403040 Coordinator II


Department

Safety and Security


Union

97 - Non-Union,Statutory Supervisor


Pre-Employment Screening

Criminal, Identity


Schedule

Schedule:          
Friday 11 pm -Saturday 7 am
Saturday 11 pm -Sunday 7 am
Sunday 3 pm-11 pm
Monday 3 pm-11 pm
Tuesday 3 pm-11 pm


Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.


EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.



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