Security Control Center Operator

04-Nov-2022

Harvard Art Museums

60549BR

Job Summary

The Security Control Center Operator is responsible for monitoring and responding to a number of electronic systems.  The SCCO is at the center of emergency operations for the Harvard Art Museums and a key element in the safety of persons, Art Museums collections, and other assets.  The SCC operator must be alert at all times and responsive to requests for assistance from any location.  

Position Description

Duties and Responsibilities:

• Monitor the Video Surveillance System and report any technical issues to the manager. 
• Monitors video surveillance of the visiting public in order to avoid damage, either intentional or accidental, to the objects within the collection and on display.
• Monitor the Electronic Access Control System and
• Controls and monitors access and egress points of the building.
• Monitor the Intrusion Detection System and respond as directed to verify alarms and direct proper response.
• Answer the SCC telephone and log calls as directed.
• Monitor the Panic/Duress Alarm System, log all activations and direct proper response.
• Maintain continual contact with the Harvard University Police Department (HUPD) dispatch center.
• Monitor the Artwork Protection System, log and direct proper response to alarms.
• Maintain accurate records of SCC activity and prepare reports as directed.
• Act as the Emergency Operations Coordinator until directed otherwise by security management.
• Take immediate action to direct response and coordination in any emergency.
• Follow such directives, policies, and procedures as may be provided for SCC operations, or the verbal instructions of authorized management personnel.
• Other security and administrative duties as needed, including the ability to patrol the buildings.
• Adhere to Harvard University confidentiality agreement.
• Seeks to minimize or contain conflict and engages Security Manager when needed and as instructed.
• Completes incident reports as necessary and submits such report to the Security Manager.
• Works closely with other Harvard Art Museums services and staff members to ensure the effective coordination of service efforts using radio and other modes of communication.  Acts as a highly visible representative of the Harvard Art Museums Security staff.
• Presents a professional image in accordance with established uniform and appearance standards
• Maintains a constructive and positive demeanor. Engages with all visitors and staff in a professional and courteous manner.
• Other duties as needed or required.

Basic Qualifications

High school diploma or equivalent with at least three years of related experience is required. 

Additional Qualifications and Skills

Some college and/or experience in the security field desired; must have strong oral and written communication and interpersonal skills with the ability to communicate effectively throughout all levels of the organization; demonstrated skills in computer operation, administration, communication and on-the-spot decision-making; must be able to write reports and transmit such reports to management in a timely and efficient manner; ability to direct persons, operate under pressure and follow procedures; attention to detail; reliability & punctuality; the ability to respond quickly to emergency situations which may include moving quickly through a multi-story museum building; experience with computer-based fire and security (motion detection, access control and CCTV) systems desired; must be able to lift and use a fire extinguisher; training in (or ability to be trained in) CPR and/or first aid desirable.

Additional Information

Will be required to wear a uniform provided by the Museums.  Must present a clean, neat, uniform, and professional image at all times.  Must be able to lift and use a fire extinguisher weighing 10 lbs., after being trained. Good written and oral communication skills in English; ability to learn and follow procedures and adapt to new procedures; attention to detail; prior security experience desirable; training in (or ability to be trained in) CPR and/or first aid desirable.  The Harvard Art Museums are open year-round, so this position will be scheduled to work on some holidays.

Emergency Status Designation:  Critical Operations Personnel.  Overtime is mandatory if coverage is needed to fill shifts on weekends, evenings, and in emergency situations. 

The University requires all Harvard community members to be fully vaccinated against COVID-19 and remain up to date with COVID-19 vaccine boosters, as detailed in Harvard’s Vaccine & Booster Requirements . Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement, exemptions, and verification of vaccination status may be found on the University’s “COVID-19 Vaccine Information” webpage: http://www.harvard.edu/coronavirus/covid-19-vaccine-information/ . 

Location

USA - MA - Cambridge

Job Code

400002 Security Control Ctr Operator

Union

55 - Hvd Union Cler & Tech Workers

Pre-Employment Screening

Criminal, Identity

Schedule

Schedule: Days and Hours: Sunday, Monday 11 PM – 7 AM
Sunday: 11 PM – Monday 7 AM
Monday: 11 PM – Tuesday 7 AM
Days Off: Wednesday, Thursday, Friday, Saturday

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.