School Certifying Specialist, West Campus

78807BR

Campus: West

Specialist

Job Description

Works under the supervision of Sr. VA School Certifying Official in the Veteran Services section of the Pat Tillman Veterans Center. Provides customer service concerning VA educational benefits to the university community including current and prospective veteran students, dependents, faculty and staff.  Performs a variety of administrative, skilled or technical work of a specialized nature and/or provides first level supervision of office staff.

Department Name

Pat Tillman Veterans Center

Full-Time/Part-Time

Full-Time

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$40,000 per year

Essential Duties

• Acts as liaison between the student and the U.S. Department of Veterans Affairs with regard to VA educational benefits.
• Serves as one of the certifying officials using PeopleSoft, Salesforce, DARS and VAOnce to process and transmit enrollment information for veteran students to the Veterans Affairs Regional Processing Office.
• Accurately processes high volumes of daily VA enrollment certifications to maintain the VA’s timing and compliance standards.
• Maintains and generates office reports and statistics.
• Provides direct hiring, training and the supervision of up to 12 VA work-study students.
• Utilizes VA policies, office/ASU policies and procedures and FERPA guidelines in responding verbally or in writing to inquiries from students regarding their VA benefits.
• Recommends, coordinates and implements new or revised department policies and procedures affecting assigned functions; updates policy/procedure manual.
• Cross-trains in diverse activities including areas such as customer service, e-mail, telephone, academic transactions and data entry.
• Coordinates with Supervisor and Assistant Director to meet variable peak processing demands.
• Receives membership and training opportunities with professional organizations that exist for veteran certifying officials.
• Travels to other campuses, events and conferences upon occasion.
• Participates in special projects and other duties, as assigned.

Minimum Qualifications

Bachelor's degree in a field appropriate to the area of assignment AND three (3) years of related experience; OR, Seven (7) years of related experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Demonstrated knowledge of military service and related issues; VA education benefit policies and practices.
• Experience with FERPA
• Demonstrated knowledge of institutions of higher learning and their policies and procedures.
• Experience in customer service.
• Experience retrieving and updating information in student information systems (PeopleSoft, VAOnce).
• Experience with Microsoft Office applications (Word, Excel and Outlook).
• Experience in degree audit reporting (DARS).
• Evidence of effective communication skills.
• Experience with the principles and practices of higher education.

Working Environment

• Communicate to perform essential duties. 
• Use computer to research issues, enter data and create documentation.
• Create reports and analyze information to resolve issues. 
• Answer multi-line telephones and direct calls. Use associated computer/technology/peripherals. 
• Daily use of PeopleSoft, Internet and Microsoft Office applications; Word, Excel and Outlook. 
• In-state and out-of-state travel possible in a motor vehicle or as a passenger on a commercial carrier. 
• Lift up to 25 pounds.

Department Statement

Pat Tillman Veterans Center is one of several departments comprising the Division of Enrollment Services which utilizes a variety of strategies to enroll and support a diverse student population representative of Arizona State University's vision.

At the Pat Tillman Veterans Center, we salute Pat's legacy by providing you with inspired service throughout your ASU academic journey. When you graduate, we know you will carry that same spirit of service with you. We help ensure you receive your Department of Veterans Affairs (VA) educational benefits, help with your deployment and return to school and provide information and referrals for: academic and student support services, housing, health and counseling services, career services, disability resources, and tutoring resources.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources .

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.