Salesforce Business Analyst

24-Jun-2024

Yale Ventures - F&A

89418BR

Yale Posting Status

CLOSED TO FURTHER APPLICATIONS

University Job Title

Business Systems Analyst 1

Bargaining Unit

None - Not included in the union (Yale Union Group)

Compensation Grade

Administration & Operations

Compensation Grade Profile

Supervisor; Senior Associate (22)

Wage Ranges

Click here to see our Wage Ranges

Searchable Job Family

Administration

Total # of hours to be worked:

37.5

Work Week

Standard (M-F equal number of hours per day)

Work Location

Central Campus

Worksite Address

433 Temple Street
New Haven, CT 06511

Position Focus:

The Salesforce Business Analyst is an essential member of the Yale Ventures team and will serve as the primary application subject matter expert. This role will be relied upon to provide end user support and training, understand, and analyze business process and needs, and translate into system specifications. The ideal candidate has excellent communication skills, experience gathering requirements and understands that successfully delivering high-quality outcomes requires a collaborative effort with peers, users, and stakeholders.  

Dept/Section URL

https://ventures.yale.edu/

Essential Duties

1. Works effectively with the process owners to document the scope, requirements, objectives and performance targets. 2. Elicits and writes requirements specifications according to standard templates, using natural language simply, clearly, unambiguously, and concisely. 3. Decomposes business and user requirements into functional requirements. Defines quality attributes, external interfaces, constraints, and other nonfunctional requirements. 4. Represents requirements using alternative views, such as analysis models (diagrams), prototypes, or scenarios. 5. Compares functional specifications to functionality in commercial off-the-shelf software to identify appropriate matches 6. Actively contributes in the testing and quality assurance process. Collaborates with developers and end-users to insure that application functionality meets client needs. 7. Contributes in requirements prioritization and solution risk analysis 8. Contributes to the communication planning/delivery and departmental readiness plan. Supports metrics integration and execution for optimal results. 9. Contributes to the development and delivery of training to end users. 10. May perform other duties as assigned.

Required Education and Experience

Bachelor’s degree in business, technology or related field. Two years of related experience in analysis of business needs and development of related business systems or an equivalent combination of education and demonstrated experience.

Required Skill/Ability 1:

Demonstrated experience working within all phases of the Systems Development Life Cycle.

Required Skill/Ability 2:

Demonstrated experience as a Business Analyst/ Sr. Business Analyst with end-to-end Salesforce or other cloud implementation.

Required Skill/Ability 3:

Demonstrated experience as a Business Analyst/ Sr. Business Analyst with end-to-end Salesforce or other cloud implementation.

Preferred Education, Experience and Skills:

Demonstrated experience working in JIRA, Confluence, or other Agile project management tools. Proven project Management experience. Demonstrated experience working in a university setting with technology commercialization and intellectual property management.

Preferred Licenses or Certifications:

Salesforce Service Cloud Consultant certification. Salesforce Business Analyst Certification. Salesforce Certified Platform App Builder.

Weekend Hours Required?

Occasional

Evening Hours Required?

Occasional

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

COVID-19 Vaccine Requirement

The University maintains policies pertaining to COVID-19. All faculty, staff, students, and trainees are required to comply with these policies, which may be found here:
https://covid19.yale.edu/health-guidelines

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

EEO Statement:

University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale’s Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale’s Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus