Salesforce Business Analyst – Administrator

   

Salesforce Business Analyst – Administrator (Remote)

*No Visa Sponsorship is available for this position.

About the College of Agriculture and Life Sciences

The College of Agriculture and Life Sciences at Cornell embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented identities to apply. 

The Opportunity

Salesforce Business Analyst - Administrator will work with colleagues, end-users and department managers to deliver innovative solutions for business priorities in Cooperative Extension and CALS.

This position will work with constituents to identify business needs and determine solutions using the Salesforce platform.  You will use intermediate to expert knowledge of the Salesforce platform and its capabilities to design, develop, test, and maintain complex programmatic (coded) and declarative solutions for process automation, data management, reporting and data visualization, user experience improvements, and security.

This position provides daily system support and is a critical component of implementation project teams with the following key responsibilities:

• Business Analysis: Meet with end-users to gather and document detailed requirements, research, design and mock-up solutions to present to stakeholders. Collaborate closely with the IT Project Manager to drive the project forward.
• System modifications: Create and/or modify custom objects, fields, validation rules, flows, page layouts, views, reports, and dashboards for end-users. Grant and/or remove user licenses and security including profiles, permission sets, public groups, sharing rules, roles and role hierarchy. Customize Salesforce lightning pages, apps, and consoles to provide end-users with an efficient and easy-to-use user interface.
• End-User Support: Monitor service request queue for new requests. Resolve assigned service requests tickets in a timely manner by researching the request, providing end-user with information and status updates about the request and documenting any change to the system that occurred.
• Training & Documentation: Create end-user training materials, videos, and quick guides and documentation. Deliver in-person and web-based training to groups or individuals on new and/or existing functionality.
• Change Management Specialist: Focuses on the people side of change, including changes to business processes, systems, and technology. Work closely with stakeholders to support buy-in and help develop super users.

This role will collaborate with the existing Salesforce support team on the CALS org but the primary project of this role is the implementation of a new Salesforce org for Cornell Cooperative Extension (CCE).  The design will be complex with 56 independent offices and counties.  Due to this complexity, role will focus on different business needs and data structures, data cleaning, and intermediate software solutions for counties as we build out the Salesforce infrastructure over time. Role will map business processes and ensure that the Salesforce customized solutions meet the diverse needs and strategic goals of Cornell Cooperative Extension and it’s 56 independent offices.

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

On-Site Work Requirement:

This position is eligible for a remote work arrangement and requires the candidate to be located in New York state; The employee will be required to attend in person meetings with CCE associations across the state and on-campus activities. Additionally, participation in unit-wide collaboration sessions will be expected at least once annually, possibly spanning a few days. Occasional on-site presence may be necessary for other specific needs, although infrequently. It's important to note that all costs for this mandatory on-site work where travel is outside of 35 miles from your residence will be covered by the employer. The university reserves the right to modify, suspend, revoke or terminate the hybrid or remote work arrangement at any time.

What We Need

Required Qualifications:

• Bachelor’s Degree with an emphasis on information technology or equivalent combination of education and experience.
• Minimum of three (3) years proven professional experience in Salesforce Administration and/or developing Salesforce applications with Apex, Lightning Components, Visualforce, and Lightning Flow.
• The ideal candidate should have a passion for Cornell Cooperative Extension’s mission, strong work ethic, excellent written and spoken communication skills, and strong attention to detail.
• Professional experience with Salesforce, performing day-to-day administration, support and development with custom objects, layouts, pages, formulas, validation rules, and other aspects of Salesforce business automation.
• Thorough understanding of Salesforce development best practices, security, and lifecycle.
• Understanding of concepts of database organization and experience in managing relational databases and writing SQL or Salesforce SOQL queries in a professional environment.
• Knowledge of web service integration using REST and JSON. Familiarity with building custom Salesforce community sites.
• Proven track record of communicating clearly to customers and peers at all levels of technical understanding in a positive, customer-service-oriented manner.
• Possess the ability to exercise good judgment and logic to work independently to anticipate and solve problems that may be urgent, sensitive or confidential in nature.
• Strong interest in learning and growing on the Salesforce development platform.

University Related Requirements:

• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
• Experience incorporating the perspectives of multiple communities, including communities of color. 
• Experience working with diversity, equity, inclusion, and wellbeing programs. 
• Passionate about working in an organization that values and promotes diversity, equity, inclusion, anti-racism, and wellbeing.
• Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members. 

*A cover letter and resume are required for further consideration for this position.

*No Visa Sponsorship is available for this position.

If you have all those things, great! We have a few more things that we would prefer you to have, but it’s ok if you don’t.

Preferred Qualifications:

• Experience collaborating with various department stakeholders to capture requirements, design and develop solutions utilizing the software development lifecycle and ensure user adoption through user training, and documentation.
• Experience creating user documentation.
• Salesforce Administration or Developer certification
• Experience in Information Technology in a higher-education environment  
• Experience using VSCode and Salesforce DX as a development environment.  
• Experience with Salesforce Lightning Web Component (LWC) development.
• Advanced understanding of Excel as a data manipulation and analysis tool.

What We Offer

Rewards and Benefits

• The New York Convenience of employer guidelines require New York State individual tax reporting and withholding for this position. Additional individual state income tax filings may also be required if working temporarily outside of New York State.
• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.
• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay .
• Follow this link to learn more about the Total Rewards of Working at Cornell: https://hr.cornell.edu/jobs/your-total-rewards .
• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program.

   

Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information .

  

University Job Title:

Applications Sys Analyst IV

Job Family:

Information Technology

Level:

G

Pay Rate Type:

Salary

Pay Range:

$93,001.00 - $113,667.00

Remote Option Availability:

Hybrid

Company:

Contract College

Contact Name:

Maria Avila

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline (faculty pay ranges reflects 9-month annual salary)

To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator .

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates .

Current Employees:

If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell.

Online Submission Guidelines:

Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter.  You can upload documents either by “dragging and dropping” them into the dropbox or by using the “upload” icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.

Employment Assistance:

For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email [email protected] .

If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email at [email protected] .

Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing [email protected] .

Notice to Applicants:

Please read the required Notice to Applicants statement by clicking here . This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.

EEO Statement:

Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law. 

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.

2024-05-29