Salesforce Administrator (Technical)

Details

Posted: 11-Jan-24

Location: Fairfax, VA, Virginia

Salary: Open

Categories:

Staff/Administrative

Internal Number: 10000113

Department: Information Technology

Job Category: Classified Staff

Job Type: Full-Time

Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)

Location: Fairfax

Telework Friendly: Yes

Pay Band: 05

Salary:  Salary commensurate with education and experience

Criminal Background Check: Yes

About the Department:

The mission of the Enterprise Applications (EA) department is to plan, implement, and maintain integrated central and distributed information systems and associated databases that support the business needs of the University. These systems include the Banner administrative applications (supporting student, finance, admissions, human resources, payroll, financial aid and procurement), Data marts/Business Intelligence (supporting strategic and operational end-user reporting requirements), decentralized systems and web applications (supporting budgeting, sponsored programs activity and other University applications) and support for Cloud-based platforms such as Salesforce and related add-ons, AWS, and Informatica data integration platforms. The environment is comprised of Oracle databases supporting Ellucian Banner and other administrative systems (Coeus Grants Management, Online Student Deposit, etc.), In house systems (BSN app, PATS, PODS, Faculty Hiring system, EIP, Travel Reimbursement, OSP Applications (PODS, PATS, Budget, etc.) using PL/SQL, Pro*C, Pro*Cobol, Oracle Forms, XML/JSON, ASP, JAVA, .NET Framework and Microstrategy running on Sun Solaris, Linux and Windows platforms. Support is also provided for other third party systems, such as AppWorx, fsaAtlas, Xtender (imaging) solutions, Workflow, DynamicForms, TK20 and others running on Windows and Solaris/Linux Servers. University applications written in Cold Fusion are also supported along with Web Content Management Systems using WordPress and Drupal. The Enterprise Applications Support & Development (EASD) team within the ITS's EA group primarily works closely with Mason's Provost's office and units under the Provost's office, as well as other units within the university in support of academic and research mission of the institution by supporting and addressing various needs related to IT, data, analytics, reporting, security, process reengineering/automation, and application development and support. The division strives to provide quality, timely, and efficient services to, and to collaborate with members of the Mason community in support of the University vision and strategic plan.

About the Position:

The Salesforce Administrator is a key member of the Enterprise Applications Support & Development team, providing front line technical administration and support of Salesforce including support of daily operations and change management, configuration changes, reporting, training, QA Testing, troubleshooting, and working with stake holders to ensure that applications meet their current and evolving needs. The Salesforce Administrator holds a deep technical understanding of the Salesforce platform and its capabilities and makes recommendations regarding the ongoing Salesforce deployment.
The Salesforce Administrator reports to the Executive Director of CRM and is responsible for day-to-day support and maintenance of Mason's Salesforce platform. This role collaborates with Salesforce Developers, other ITS teams, and functional units such as Enrollment Management and the Provost Office, client stakeholders, and end users to support, enhance, and expand Salesforce operations and adoption. For the end users, the Salesforce Administrator provides operational and technical support.

Responsibilities:

• Provides oversight of technical administration and support of the university Salesforce platform, supporting the business processes within the user community;
• Supports daily operations, configuration changes, reporting, training, troubleshooting, and working with stakeholders to ensure that applications meet their current and evolving needs;
• Completes regular internal system audits and prepares for upgrades;
• Works with Salesforce developers on evaluation, scope, QA/testing, release management, and documentation of development projects;
• Works with functional administrators and other stakeholders on enforcement of governance, security, and operational standard operating procedures and task coordination;
• Critically evaluates information gathered from multiple sources, reconciles conflicts, decomposes high-level information into details, abstracts up from low-level information to a general understanding, and distinguishes user requests from the underlying true needs;
• Assesses the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems, and processes;
• Effectively acts as the liaison between our users, vendors, and the application development teams;
• Performs the tasks and duties assigned effectively and efficiently and directly interfaces with clients on all aspects of the work. Adheres to standard operating procedures and best practices;
• Responsible for creating and/or maintaining objects and related fields within the platform;
• Manages Salesforce.com data feeds and other integrations;
• Within the platform, creates and maintains views, reports, and dashboards;
• Performs tasks related to disaster recovery documentation;
• Regularly provides status updates to the administration of the health of the system and usage;
• Assists in providing training for users of the Salesforce platform;
• Develops and provides one to one and small group user training. Develops and maintains documentation. Maintains user engagement; and
• Performs other related duties, some of a supervisory nature, as deemed appropriate by the supervisor or their superiors. Efficiently performs specific tasks as directed.

Required Qualifications:

• Bachelor's degree in related field, or an equivalent combination of education and experience;
• Demonstrated experience as Salesforce Administrator (generally 2 or more years);
• Demonstrated understanding of Salesforce.com best practices and functionality;
• Experience with Demand Tools and/or Apex Data Loader;
• Informatica Cloud (or equivalent ETL tool);
• Salesforce Lightning Connector and relational databases;
• Deep technical understanding of the Salesforce platform and its capabilities, as well as knowledge of related technologies and tools in order to make recommendations regarding the ongoing Salesforce deployment;
• Strong understanding of Salesforce.com best practices and functionality;
• Demonstrated ability to communicate effectively at all levels of the organization;and
• Salesforce Administrator certification required.

Preferred Qualifications:

• Professional experience in a higher education environment.

Instructions to Applicants: 

For full consideration, applicants must apply for the Salesforce Administrator (Technical) at https://jobs.gmu.edu/ ; complete and submit the online application; and provide a cover letter, resume, and a list of three professional references with contact information.

Posting Open Date:  November 2, 2023

For Full Consideration, Apply by:  January 5, 2024

Open Until Filled?:  Yes

 

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About George Mason University
George Mason University is a public, comprehensive, research university established by the Commonwealth of Virginia located in Northern Virginia, outside of Washington, D.C. Mason was initially founded as a branch of the University of Virginia in 1949, and became an independent institution in 1972. George Mason University is an innovative and inclusive academic community committed to creating a more just, free, and prosperous world. George Mason University has 37,000 students from all 50 states and 130 countries and a residential population of more than 6,000 students. Mason is a vibrant and dynamic community of scholars. 80% of our students are employed within six months of graduation. Nearly two-thirds of the 140,000 Mason alumni live and work in the Washington, D.C., metropolitan area.Mason is a young university that, in just a short time, has made impressive strides in size, stature and influence. Today, as Virginia’s largest public research university, we are setting the benchmark for a bold, progressive education that serves the needs of our students and communities. To that end, we have 10 schools and colleges devoted to a variety of study. Mission.We prepare Mason stu...dents for the demands of work, social responsibility, and life in an ever-changing global society. University Life's mission statement is core to our work. We support every student at Mason, from orientation through graduation.George Mason: Patriotism Personified. George Mason, for whom our university is named, was one of the greatest of the founding fathers of the United States. Mason drafted the Virginia Declaration of Rights, which became a model for the first 10 amendments to the U.S. Constitution, known as the Bill of Rights.We Are in Virginia. But We Serve the World.Mason is committed to creating a more just, free and prosperous world. Located in one of the most important political, economic and intellectual hubs in the world, we accept our responsibility to serve others: to help our students succeed, enrich the life of our community, and contribute to solving some of the most complex global problems of our time.Washington, D.C.: Land of Opportunity.Mason’s main campus is in Fairfax, Virginia, just 15 miles outside of Washington, D.C. The nation’s capital is easily accessible by car or public transportation. At Mason, you can enjoy the best of both worlds: a beautiful wooded residential campus and outstanding college experience, as well as numerous internship and recreational opportunities that only a world-class urban setting like D.C. can offer. You can intern with National Geographic or the Justice Department, visit the numerous museums with your Art History classmates, take a selfie in front of Lincoln Memorial, catch a Nationals baseball game, kayak along the Potomac, or check out the many neighborhoods where you’ll discover lots of great shopping, places to eat, art galleries, music venues, and much more. You can attend events and hear nationally recognized speakers. You’ll run out of time before you run out of things to do.There’s more to explore. Students participate in a field trip to the Library of Congress in Washington, D.C., organized by the Office of International Programs and Services. In just a short drive, you can be hiking in the Shenandoah Mountains or walking the boardwalk in either Ocean City, Maryland, or Virginia Beach, Virginia.Our closest airports are Dulles International Airport and Ronald Reagan National Airport, and Mason is easily accessible by public transportation. Free shuttle buses help you get to the nearest Metro station in Vienna, Virginia, just a short distance from our Fairfax Campus. The Arlington Campus is within walking distance of the Virginia Square-GMU stop on the Orange Line.Enriching Work Environment.We will invest in recruiting, retaining, and developing talented and diverse faculty and academic and professional staff. We will create a vibrant campus life in which all members can grow and thrive.Diversity.Diversity is one of our core values; everyone is welcome here. Mason was recently named the most diverse university in Virginia by U.S. News & World Report.We bring together a multitude of people and ideas in everything that we do. Our culture of inclusion, our multidisciplinary approach, and our global perspective makes us more effective educators and scholars.While at Mason, you’ll be making your own decisions and forming your own view of the world. Engaging with diverse groups of individuals, including students, faculty, and staff, will enrich this experience. You will learn from them, and they will learn from you.We have a variety of communities here, and you're sure to find a group of people who are like you. The great thing is you'll also be embraced by communities of people who are not like you. At Mason, you'll be in a place where the whole is greater than the sum of its parts.Interacting with people from a variety of backgrounds will:•Widen your outlook of the world,•Show you how to work and collaborate with people of differing views,•Expose you to new perspectives from people with disparate life experiences, and•Give you the social skills to interact with all kinds of people.Diversity also enhances learning and creative thinking by prompting the study of new material and the awareness of fresh viewpoints. The power of many perspectives will boost your capacity to explore original ideas and solutions. Seeing issues in a new way heightens your creativity and problem-solving abilities.Another benefit: As our nation becomes more diverse, students who learn in a diverse environment will be more competitive in an increasingly global economy. You’ll enhance your critical thinking skills and improve your ability to develop nuanced solutions to real-world problems.Campus-Wide Accessibility.Accessibility @ mason provide information regarding the physical access of all campuses and online accessibility of programs and services. Information for disability related services and resources available to all employee, students, and visitors the entire university include physical access to buildings, parking policies, and emergency evacuation procedures.Accessible.We are an open and welcoming community. We partner with public and private organizations in our region and around the world. We proactively engage with our community. We define our success by how many talented students with potential we serve, not how many we leave out.Social and Cultural Venues.Our venues bring world-class performances to the community through vibrant concerts and events. Community members are invited to take part in many artistic and cultural offerings at Mason. Spaces are also available to rent for your next event.
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