Risk Management Coordinator

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Type of Position:
Professional Staff - Project/Program Administration

Job Type:
Regular

Work Shift:

Sponsorship Available:

No

Institution Name:
University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
The safety of our team members at the University of Arkansas for Medical Sciences is our top priority. For this reason, successful applicants for this position must be fully vaccinated against Covid-19 or have an approved medical or religious exemption on file with our Student & Employee Health Services dept. UAMS will adhere to all federal, state and local regulations and will obtain necessary proof of vaccination prior to employment to ensure compliance.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only ):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

UAMS is an Affirmative Action and Equal Opportunity Employer  of individuals with disabilities and protected veterans and is committed to excellence.  If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (501) 686-6432 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

At UAMS we value Diversity, Equity and Inclusion. Visit our website to learn more: https://ddei.uams.edu/

For general application assistance or if you have questions about a job posting, please contact Human Resources at [email protected] .

Department:
ICE | CORE Patient Safety Office IOP NC

Department's Website:

Summary of Job Duties:
The Clinical Risk Coordinator works with the Director to develop and execute the Risk Management Plan with the primary aim being to protect patients, staff members, and visitors from inadvertent injury by providing an ongoing, comprehensive, and systematic approach to reducing risk exposures to improve quality of care and mitigate financial loss. Responsibilities include evaluation of adverse and sentinel events utilizing effective communication, facilitation of root cause analyses, coordination, and implementation of loss prevention and loss mitigation activities to promote a culture of safety and to create a safe environment for quality patient care.
In addition, the Clinical Risk Coordinator is responsible for keeping abreast of relevant issues that impact safety in healthcare setting and maintains awareness of regulatory activities related to clinical risk management. Demonstrates knowledge of applicable Federal, State, and local laws, CMS, TJC, Corporate Compliance, Ethics, EMTALA, as well as other applicable policies and procedures and regulatory requirements. The Clinical Risk Coordinator always preserves the confidentiality of patient protected information in compliance with HIPAA, Patient Safety Evaluation System, and Patient Safety Work Product.
The Clinical Risk position requires working with the Patient Safety and Relations Coordinators supporting the function to resolve complaints/issues before they evolve into liability claims, as well as assisting with lost and found system monitoring.
Risk Identification, Evaluation and Loss Control: Loss Prevention, Mitigation, Reduction and
Project Management.
1. Participate in system-wide policy review and development related to clinical risk and
safety.
2. Collect, synthesize, and interpret data related to risk management and patient safety
and prepare narrative reports.
3. Perform, oversee, and evaluate audits / reviews of risk issues to assess and monitor as
needed.
4. Conduct medical record review and identify issues/concerns regarding potential
claims/lawsuits in preparation of notice to General Counsel’s Office.
5. Facilitate case evaluations before the Claims Commission in coordination with General
Counsel’s office.
6. Demonstrate strong organizational, analytical and critical thinking skills and a
commitment to accurate and timely reporting, excellent follow through and
responsiveness to staff inquiries regarding policies.
7. Participate in Ethics Consultations and Complex Case Reviews as needed.
8. Execute risk holds and adjustments (HB and PB) with the billing department in a timely
manner.
9. Communicate post event/complaint investigatory findings to patients as appropriate and
as instructed.
10. Engage in timely and professional communication with medical staff, nursing
department, service line directors/managers, and front line staff regarding clinical risk
issues.
11. Assist patients and families who have lost items during the course of hospitalization at
UAMS Medical Center.
12. Answer phone, email, and in-person inquiries regarding lost items.
13. Accept found items from multiple sources and enter into the intra-departmental
computerized tracking system.
14. Perform administrative functions required to ensure proper accounting and record
keeping of all items received and distributed.
Safety Event Analysis and Investigation
1. Utilize EPIC to review medical record and confirm accuracy of information entered into
patient safety database regarding sentinel events.
2. Facilitate RCAs as directed.
3. Participate in adverse event case review by communicating medical record review findings
verbally and through standard consultation with patient safety medical record review team,
while utilizing judgment of urgent need meeting time constraints and expectations.
4. Participate in all RCAs involving sentinel events.
5. Participate in Adverse Events Committee review
Clinical Outcomes Change Agent and Education
1. Collaborate with stakeholders (units, departments, service lines, and committees) to
establish robust action plans following adverse or sentinel events.
2. Problem solve with medical staff and appropriate departments when risk and safety
issues arise.
3. Utilize customer service orientation skills and manage communication effectively with
various levels of hospital personnel and outside customers.
4. Provide ongoing education to all UAMS employees regarding use of the patient safety
event reporting system, patient safety topics, and culture of safety.
5. Assist as assigned in presenting educational programs that promote HPI high reliability
efforts and enhance organizational culture of safety aligning with institutional message
creating momentum for change.
6. Work with Department of Patient Safety team members to create educational materials
illustrating HPI error prevention tools, assist with Website build, and patient safety coach
training.
Advocacy:
1. Provide assistance and information to patients, families, and staff concerning patient
rights and responsibilities.
2. Assist as needed with patient care coordination.
3. Align patients and families with appropriate resources for advance care planning and
completion of advance directives.
4. Facilitate communication with appropriate stakeholders to resolve patient/family
questions.
5. Act as liaison between patient/family and provider.

Qualifications:

Minimum Qualifications  

Education, general: Clinical Healthcare Degree (BSN, RT, PT, OT, SLP)

Education, special or professional: Bachelor’s Degree in clinical field or experience in lieu of education

Experience, length in years and kind: At least five (5) years of clinical experience in acute care setting, including 1 year healthcare risk management experience

Licenses, certificates, or registration: None but CPPS and/or CPHRM within 12 m of hire

Special knowledge, abilities and skills: Power point, Word, Excel, Outlook, SharePoint, EPIC, RLDatix

Desired or Preferred Qualifications  

Education, general: Advanced degree in healthcare, related field or JD

Education, special or professional: Advanced degree in healthcare or JD

Experience, length in years and kind: 3 Years clinical risk management experience in acute care setting

Licenses, certificates, or registration: As required by degree. CPPS or CPHRM

Special knowledge, abilities and skills: Advanced knowledge of healthcare practices, rules and regulations, COP, Medicare and Medicaid rules/Regs, PSQIA, HIPAA regulations and AR state and Federal laws/regulations.

Additional Information:

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

List of three Professional References (name, email, business title), Resume

Optional Documents:

Proof of Veteran Status

Special Instructions to Applicants:

Recruitment Contact Information:

Please contact [email protected]  for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:
No Background Check Required

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Constant Physical Activity:
Hearing, Manipulate items with fingers, including keyboarding, Sitting, Standing, Talking, Walking

Frequent Physical Activity:
Repetitive Motion

Occasional Physical Activity:
N/A

Benefits Eligible:
Yes