Revenue Cycle Supervisor

Updated: 3 months ago
Location: New York City, NEW YORK

  • Job Type: Officer of Administration --
  • Bargaining Unit:
  • Regular/Temporary: Regular
  • End Date if Temporary:
  • Hours Per Week: 35
  • Salary Range: Commensurate with experience

Position Summary

Revenue Cycle Supervisor is responsible for day to day supervision of a unit that is responsible for working and collecting on unpaid professional medical claims (government and all third party payers).  Unit supervisor is responsible for staff performance, productivity and compliance with policies and regulations.


  • Day to day management of staff.   Includes recruiting and human resource management.
  • Organizes and directs staff to maximize efficiency of operations. 
  • Supervises and directs staff of accounts receivables representatives to work open accounts receivables.
  • Assists with the evaluation of ongoing operations and programs on a regular basis for efficient use of resources.  Assesses the need for new tasks or functions.
  • Provides day–to-day delegation of tasks and duties among staff.
  • Monitors the quality of work performed and ensures that assigned tasks are completed in a timely manner. Provides timely feedback to staff.
  • Develops procedures and work practices designed to maximize Accounts Receivable performance and overall collection activities. Adheres to priority matrix to complete daily tasks.
  • Works collaboratively with clinical departments to establish effective communications to further the efficiency of the revenue cycle process.
  • Assists in determining solutions to problems created by changes in payor environment.
  • Evaluates staff performance, provides timely feedback and corrective personnel action when appropriate, utilizing appropriate human resource policies and procedures.
  • Promotes staff professionalism and performance with training and feedback.
  • Maintains a thorough working knowledge of all aspects of billing and collection in both governmental and non-governmental third party payer environment.
  • Reports the status of the Accounts Receivable Unit with respect to staffing, work tools, reports, potential problems, changes and requirements to the CRO Revenue Cycle A/R Manager and Director.
  • Meets regularly with Management to review charges, collection, adjustments, and denial trends related to charge capture and billing.
  • Assists the management in developing, implementing, and revising departmental policies and procedures.
  • Performs other revenue cycle tasks as required and assigned including, but not limited to, job functions in all AR follow up and Customer Service Units.
  • Conforms to all applicable HIPAA, Billing Compliance and safety policies and guidelines.

Minimum Qualifications

  • Requires a bachelor's degree (BA/BS in Business Administration, Health Services Administration or in a related field) or equivalent in education an experience, plus three years of related experience.
  • Minimum of 3 years’ experience, in a physician billing or third party payor environment with knowledge of CPT, ICD-10, and HCPC coding and medical terminology.
  • Demonstrated skills in A/R management, problem assessment, and resolution and collaborative problem solving in complex, interdisciplinary settings.
  • Ability to work collaboratively with a culturally diverse staff and patient/family population, strong customer service skills, demonstrating tact and sensitivity in stressful situations.
  • Knowledge of electronic billing systems; knowledge of office machines, including personal computers, and an ability and willingness to learn new systems and programs. 
  • Proficiency in health insurance billing, collections, and eligibility as it pertains to commercial and managed care, and self-pay reimbursement concepts and overall operational impact.
  • Ability to work independently and follow-through and handle multiple tasks simultaneously.
  • Good verbal and written communication skills.
  • Must be a motivated individual with a positive and exceptional work ethic.
  • Intermediate to advanced proficiency of Microsoft Office (Word & Excel) or similar software is required.
  • Must successfully complete systems training requirements.

Preferred Qualifications

  • Knowledge of Epic and GE/IDX billing system is preferred.
  • Certified Coder experience is preferred.
  • Previous experience in an academic healthcare billing environment.

Other Requirements

  • Core Competencies:

    Preferred Minimum Proficiency Level

    Accountability & Self-Management

    Level 3 - Intermediate

    Adaptability to Change

    Level 2 - Basic


    Level 2 - Basic

    Customer Service-Patient Focus

    Level 3 - Intermediate

    Emotional Intelligence

    Level 2 - Basic

    Problem Solving & Decision Making

    Level 3 - Intermediate

    Productivity & Time Management

    Level 3 - Intermediate

    Teamwork & Collaboration

    Level 2 - Basic

    Quality & Compliance Focused

    Level 3 - Intermediate

    Leadership Competencies:

    Preferred Minimum Proficiency Level

    Performance Management

    Level 2 - Basic

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