It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University’s mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.
About the Position:
The Veterans Resource Center at Cal State Fullerton supports military-connected students academically, personally, and professionally. We continuously engage with our students to meet them wherever they are and to guide them along their path toward success. We believe that only through unity can we hope to meet the varied needs of our students, which is why our center is and will continue to be an inclusive space for all. We seek an exceptional individual to join our team as the Retention and Success Coordinator (Student Services Professional III). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness.
The Retention and Success Coordinator provides operational and administrative guidance to the Advising and Certification Team, to ensure accurate certification of coursework through the Department of Veterans Affairs, College Fee Waiver for Veteran Dependents (Cal Vet Fee Waiver) Program, and Department of Defense Tuition Assistance. Independently advises veteran and military-connected students in one on one and group settings regarding state and federal education benefits including schedule reviews, catalog requirements, and Titan Degree Audit. Acts as lead School Certifying Official and guides Certification Coordinator over the processing of state and federal military-related financial education benefits. Contributes, recommends, and implements changes to processes, policies, and procedures to better advise and serve the Veterans Resource Center (VRC) student population. Works closely with the Veterans Resource Center Director to ensure the department and the institution remain in compliance with policies set by the Department of Veterans, California State Approving Agency for Veteran Education, and the Department of Defense. Performs administrative planning for the Advising and Certification Team and uses professional judgement to analyze and improve the benefit processing systems and resources. Coordinates programmatic assessments and compiles data for institutional reporting requirements, garnering financial resources, and fostering student learning and development. Directly advises Veterans Resource Center professional staff and manages the student employment program to advance the mission and vision of the department aimed at supporting student retention and graduation. Collaborates with campus and off-campus partners to support the intersecting identities of the diverse military-connected student population. Assists with the development, coordination, support, and oversight of Titan Veteran Families, Veterans Resource Center Emergency Financial Assistance Program, Salute National Veterans Honor Society, and other Veterans Resource Center programs and services. Assists with the development of the department website, digital marketing strategy, online training materials, and digital content management system to streamline daily operations of the department. Other duties as assigned.