Retention Specialist/Academic Counselor (Student Services Professional III) - Division of Undergraduate Education and Academic P
Campus: San Francisco |
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Job ID: 505641 | |
Job Title: |
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Appointment Type: Probationary |
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Time Base: Full-Time |
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Date Posted: November 22, 2021 |
Closing Date: Open until filled |
Benefits Link: Academic Support (Unit 4) |
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Link to Apply Online: https://secure.dc4.pageuppeople.com/apply/873/gateway/default.aspx?c=apply&lJobID=505641&lJobSourceTypeID=796&sLanguage=en-us |
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Campus Employment Homepage: https://hr.sfsu.edu/job-opportunities |
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Description: Working Title Retention Specialist/Academic Counselor
SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.
Department Student Success Office, in the Division of Undergraduate Education & Academic Planning (DUEAP)
Appointment Type This is a one-year probationary position.
Time Base Full-Time (1.0)
Work Schedule Monday through Friday; from 8:00 am to 5:00pm
Anticipated Hiring Range $4,691 per month ($56,292 annually)
Salary is commensurate with experience.
Position Summary The Retention Specialist supports the University’s strategic plan, the Graduation Initiative 2025, and the Campus Student Success Plan by providing comprehensive academic counseling to help undergraduate students achieve their academic, personal and career goals. This position is a shared advising position working with the Division of Undergraduate Education and Academic Planning and one of San Francisco State’s colleges (College of Business, College of Ethnic Studies, College of Liberal and Creative Arts, College of Health and Social Sciences, College of Science and Engineering, and the Graduate College of Education). The incumbent collaborates with faculty, staff, and administrators to ensure student retention and success through graduation. The Retention Specialist also collaborates on delivering general advising services, advising at new student orientations, participating in student retention initiatives, and offering academic success workshops. The Retention Specialist will assist students in exploring and declaring into a major, identifying strengths and interests, and overcoming academic and personal challenges. Additionally, the Retention Specialist will help students understand SF State’s general education and graduation requirements as well as to understand college-based and university-wide policies and procedures. The Retention Specialist is responsible for providing consistent, accurate, complex, academic counseling services to undergraduate students. Working independently, the Retention Specialist will provide individual and group counseling that requires the use of advising and counseling techniques to evaluate students’ academic interests and to facilitate major and career exploration. The Retention Specialist will assist students in setting goals to facilitate student success, persistence, and degree completion in a timely manner. In addition, the incumbent will independently lead, develop, plan, implement, and evaluate advising-related projects that support the retention of SF State students. The Retention Specialist reports directly to the Director of Gator Smart Start. The Retention Specialist also works closely with the Association Dean and/or Advising Lead/Director of their assigned college. The position functions under general supervision, but with a high degree of autonomy. This position requires strong judgment, flexibility, persuasiveness, and imagination in order to develop and institute coordinated advising approaches across SF State’s campus. The incumbent will need to apply careful administrative planning when cultivating and launching creative solutions to address specific advising problems and to implement new advising initiatives. San Francisco State University has long-standing commitments to teaching, learning and social justice. Individuals interested in advancing the University’s strategic plan are strongly encouraged to apply.
Position Information Duties include, but are not limited to, the following:
Minimum Qualifications Knowledge and Abilities: Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned. Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student‑related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals. Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling. Education: Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.
Preferred Qualifications Education: Master’s degree from an accredited college or university in counseling, higher education, student affairs, or job related-field. Experience:
Ability to:
Environmental/Physical/Special Regular work hours are 8am – 5pm, Monday through Friday. Schedule to be determined by Director of Gator Smart Start and the Associate Dean and/or Advising Lead of the assigned college. Ability to work occasional weekend hours and evening hours to include both in-person and remote/Zoom advising appointments. Regular attendance is considered an essential job function; the inability to meet attendance requirement may preclude the employee from retaining employment. The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.
Pre-Employment Requirements This position requires the successful completion of a background check.
Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.
Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.
Employment Requirement CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to [email protected] .
Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. |
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