Retention and Graduation Coordinator I/II

Updated: 10 days ago
Location: Campus, ILLINOIS
Job Type: FullTime

Job Summary


The Retention & Graduation Coordinator assists with the delivery of a year-round strategy of proactive outreach to students that promote and advance the Division of Student Success & Enrollment Management’s mission of improving the academic progress rate and timely degree completion of undergraduate students. This role collaborates with leadership across the campus to identify and address educational and personal barriers that can impact their academic success. The Retention & Graduation Coordinator I works to further the adoption and integration of technological tools into programs, services, and outreach of staff across the University.
FGCU is a member of the State University System of Florida and an Affirmative Action and Equal Employment Opportunity and Access Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability, sex, pregnancy, national origin, marital status, genetic predisposition, sexual orientation, gender identity/gender expression, veteran status, and any other protected class(es), as required by applicable state and federal law, as well as University regulations and policies.

Job Description

Typical duties may include but are not limited to:

  • Collaborates with Institutional Research to identify students in need of intervention at all points in the student academic experience.
  • Meets formally and regularly with Academic Engagement leadership and receives guidance from the Associate Vice President for Academic Engagement and Associate Vice President of Student Financial, Enrollment & Business Services to best support academic programs.
  • Assists with the development and execution of short and long-term analytic and data driven interventions under the leadership and guidance of the AVP of Student Financial, Enrollment & Business Services.
  • Supports Student Success and Enrollment Management leadership to enhance and implement initiatives and interventions which directly impact the University’s performance metrics.
  • Effectively identifies and refers students to academic support services including tutoring, supplemental instruction, library services and the writing lab.
  • Collaborates with the leadership of the Division of Student Success & Enrollment Management to create and manage a plan for effective, developmentally appropriate student-level interventions.
  • Engages in an analytical, data-driven approach to problem solving and decision-making.
  • Identifies trends and factors tied to degree progression and degree completion that can be used to develop strategies to enhance student retention and timely graduation.
  • Conducts outreach to identified students and takes necessary steps to address their concerns: identification of core issues, triaging concerns when appropriate, connection to appropriate departments when necessary.
  • May hire, train and supervise a team of professional and/or student (para-professional) staff, who will assist with outreach to identified students.
  • Serves as a liaison to critical departments that can address student concerns, including (but not limited to) Academic Colleges, Housing & Residence Life, The Dean of Students Office; University Advising Services, Records & Registration, Financial Aid and Scholarships, Student Account Services, Counseling and Psychological Services, and Center for Academic Achievement.
  • Maintains accurate records of student intervention; generates regular activity reports and provides information to the university community as needed.
  • Assists with the monitoring and management of faculty/staff Early Alert notifications and makes referrals accordingly.
  • May serve on University committees, including but not limited to the Enrollment Management Council, the Withdrawal by Exception Committee, and other committees as needed, to provide data to inform knowledge-based decision making that can positively impact student success.

Other Duties:

  • Other job-related duties as assigned.

Additional Job Description

Minimum Requirements for a Retention and Graduation Coordinator Level I:

  • This position requires either six years of directly related full-time experience or, as an alternative, a bachelor’s degree from an accredited institution in an appropriate area of specialization and two years of full-time experience directly related to the job functions.
  • Professional full-time experience in higher education student services, institutional planning and research, admissions recruitment CRM, academic support, academic advising, case management, or related areas.
  • Experience with a higher education CRM, data reporting tools (e.g., Tableau, COGNOS), and AI chat bots.
  • Any appropriate combination of relevant education, experience, and/or certifications may be considered.
  • Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, Access, and Outlook).

Minimum Requirements for a Retention and Graduation Coordinator Level II:

  • This position requires either eight years of directly related full-time experience or, as an alternative , a bachelor’s degree from an accredited institution in an appropriate area of specialization and four years of full-time experience directly related to the job functions.
  • Professional full-time experience in higher education student services, institutional planning and research, admissions recruitment CRM, academic support, academic advising, case management, or related areas.
  • Experience with a higher education CRM, data reporting tools (e.g., Tableau, COGNOS), and AI chat bots.
  • Experience developing strategies and/or programs for advancing students toward their academic and professional goals.
  • Experience working in teams to effectively impact change.
  • Any appropriate combination of relevant education, experience, and/or certifications may be considered.
  • Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, Access, and Outlook).

Knowledge, Skills, and Abilities:

  • Knowledge of student development theory, the needs of students in transition, and the core elements of student success.
  • Ability to operate technological tools with proficiency in Slate CRM, Tableau, COGNOS, and Ocelot.
  • Knowledge of FERPA regulations for handling student records.
  • Knowledge of University programs and policies and Florida State Board of Education policies and rules.
  • Knowledge of or ability to learn student information systems (Banner).
  • Excellent interpersonal, verbal and written communication skills.
  • Strong organizational skills and an ability to prioritize and complete simultaneous projects within deadlines.
  • Ability to effectively manage the work of others by providing information, guidance and motivation.
  • Ability to interact in a professional manner with a diverse group of staff, faculty, students, and the community in a service-oriented environment.
  • Ability to work successfully as both a member of a team and independently.
  • Ability to take initiative to plan, organize, coordinate and perform work when numerous and diverse demands are involved.
  • Ability to think critically and creatively, have a high standard of integrity, and be motivated to incorporate best practices into the organizational structure.
  • Ability to operate a personal computer with proficiency in Microsoft Office (Word, Excel, and Outlook).
  • Ability to operate personal computers with proficiency and learn new applications and systems.
  • Ability to thrive in an organization that values the diversity of its student body and workforce and actively promotes an equitable environment.

The selected candidate meeting the minimum requirements of a Level II may be hired at the Retention and Graduation Coordinator II level.

Retention and Graduation Coordinator I: Pay Grade 14

Retention and Graduation Coordinator II: Pay Grade 15



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