Retail Sales Specialist, Tech Connect - Cornell Retail Services

Details

Posted: 03-Mar-24

Location: Ithaca, New York

Type: Full-time

Salary: Open

Categories:

Staff/Administrative

Internal Number: 3-79236

Retail Sales Specialist, Tech Connect - Cornell Retail Services

Join the team of one of the best retailers in Ithaca, New York! We are looking for dynamic individuals dedicated to delivering legendary customer service and offering high-quality products to our customers at Cornell University and worldwide! As a Cornell Store employee, you can enjoy a flexible work schedule, merchandise discounts, and benefits such as retirement & savings accounts, education, and medical/dental/vision benefits. Apply now to be part of our team!

The Cornell Store is a dynamic center of activity on the Cornell University campus and is considered a national leader in collegiate retailing and innovation. We are a self-funded, independent enterprise within the Student & Campus Life division of Cornell University. Our goal is to provide exceptional customer service and high-quality products that meet the needs of the Cornell Community. Our multi-channel business offers various retail options, including a 22,000 sq. ft. flagship campus store, three expansive e-commerce sites, and three satellite locations throughout the Ithaca area and NYC. These avenues produce an impressive $26 million annual retail sales, serving Cornell students, faculty, staff, alumni, and visitors.

Cornell Retail Services is searching for one (1) Retail Sales Specialist in our Tech Connect location.

• Main Store - Tech Connect - At our flagship store on central campus, the Tech Connect department encompasses a range of products critical to the academic success of our students, faculty, and staff. These products include computer hardware, software, and technology accessories.

The Tech Connect team at The Cornell Store uses relationship-building techniques to engage customers and inspire them to explore technology. They focus on creating a strong connection with clients and staying updated with the latest products and services through training. The team assists with sales, returns, and promotions throughout the store.

Key Responsibilities

• Build positive customer experiences by exhibiting empathy, building relationships, and offering solutions.
• Process transactions such as sales orders, returns, and exchanges.
• Achieve profitable growth to meet team and individual goals while enabling an excellent customer shopping experience.
• Continuously enhance your knowledge and skills by learning and engaging in self-development activities.
• Utilize available tools to stay current on promotional initiatives and help execute profitable growth.
• Discover the deeper needs of our customers to create long-term sales opportunities.
• Actively participate in our learning culture to continuously improve your skills and support our customer-centric approach.
• Maintain merchandising and department readiness to serve customers within a specified area.
• Assist customers by identifying technical problems and providing support for product repairs.

Required Qualifications

• High school diploma or equivalent with at least one year of experience in a retail environment or an equivalent combination of education and experience. College coursework, associate's degree, or other formal training is preferred.
• Competency with computer/systems use.
• Excellent oral and written communication skills.
• Demonstrated passion for customer service
• Ability to occasionally climb ladders and lift and/or move 25-50 pounds as needed.

Preferred Qualifications:

• Additional work experience in business management, hospitality, fashion/design, and or other related fields.
• Prior experience with point-of-sale (POS) systems

The Cornell Store is part of the Student & Campus Life (SCL) division that inspires transformation in all Cornell students on their journey of individual, academic, and personal evolution. Our division comprises leading student affairs experts who support our campus on pressing student life matters, including public service, health, wellness, social justice, residential living, food services, sports, recreation, career services, and student activities and organizations, including sorority and fraternity life. Our nearly 4,000 staff and student employees who make up SCL embrace the opportunity to represent the division and strive for excellence as we shape the Cornell student experience, one interaction at a time.

Visa sponsorship is not available for this position. This position is located in Ithaca, New York. The successful applicant will be expected to work on campus.

University Job Title:

Sales Asst II

Job Family:

Auxiliary Services

Level:

B

Pay Rate Type:

Hourly

Pay Range:

$19.01 - $19.96

Remote Option Availability:

Fully Onsite

Company:

Endowed

Contact Name:

Jana English

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline (faculty pay ranges reflects 9-month annual salary)

Union Positions

Current Employees:

Online Submission Guidelines:

Employment Assistance:

Notice to Applicants:

EEO Statement:

Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.

2024-03-01