Retail Coffee Assistant - Temp Hourly

Updated: about 2 months ago
Location: Fort Collins, COLORADO
Deadline: 02 Aug 2021

Posting Details

Classification Title Temporary Hourly
Employment Category Temporary
Is this an Hourly position? Yes
Work Hours/Week 0-40
Overtime Eligible? Yes
Position Location Fort Collins, CO 80523
Description of Work Unit
Lory Dining Services’ mission is to sell a variety of food and beverages in a safe and sanitary environment and for the best possible value to a diverse customer base at Colorado State University.
Search Contact Email
Position Summary
Position will assist Retail Coffee Manager with oversight of five retail coffee operations across campus at Colorado State University
Position Minimum Qualifications
Applicants should have good written and oral communication skills, enjoy working in a fast-paced environment and be able to provide excellent customer service under stressful conditions. The ability to delegate, motivate and bring out the best in a group of approximately 100 student employees is essential. Computer and mathematical proficiency are important as are people skills, communication and assertiveness. Basic common sense and good judgment are required. 
Preferred Qualifications
6 months previous barista experience

Working Title Retail Coffee Assistant - Temp Hourly
Posting Number 202100504T
Department LSC Dining Services
Salary Range $20/hour
Employee Benefits
Visit CSU’s Human Resources website for detailed benefit plan information for temporary employees in the following University benefit area:
Close Date 08/02/2021
Special Instructions to Applicants
References will not be contacted without prior notification to applicant.
Background Check Policy Statement
Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.
EEO Statement
Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.
The Title IX Coordinator is the Director of the Office of Title IX Programs and Gender Equity, 123 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-1715, .
The Section 504 and ADA Coordinator is the Vice President for Equity, Equal Opportunity and Title IX, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836.
Diversity Statement
Reflecting departmental and institutional values, candidates are expected to have the ability to advance the Department’s commitment to diversity and inclusion.

Essential Job Duties

Job Duty Category Retail Coffee Assistant
Responsible for training baristas (student employees), with an emphasis on food safety, product quality and great customer service. 
Assist with reopening coffee shops that have been closed since April 2021 or longer due to the pandemic.
Attends weekly operation meetings as well as LSC Dining bi-weekly professional staff meetings.
Student Manager development – Trains student managers on how to complete and use profit and loss statements.  Also trains and audits TimeClock Plus approvals, including gratuity reallocation for student employee
Serves as a liaison between student managers, LSC dock leadership and Retail Coffee Manager with regard to ordering and receiving of product.  This includes inventory management both physically and systematically.
Conducts mock health inspections of venues to identify areas and shifts that need to be addressed.
Trains staff to provide good customer service. Provides guidance and strategies to handle customer complaints/ suggestions and answer questions about food allergens in menu items.
Assists student managers with inclusive hiring and onboarding practices, including handbook materials and strong messaging with in-person all staff meetings.
Help create brand awareness to student employees as well as the campus community about the student staffed business model LSC Dining uses and how the organizational and reporting structure works to better meet the needs of clients and stakeholders.
Conducts qualitative market research techniques with students and through observation to better understand how we can use our strengths to retain student staff and customers.
Oversees the proper operation, sanitation and routine maintenance of all equipment.  Trains staff on the use of equipment. Set up work orders through LSC Operations department when necessary.
Develops special promotions for customer appreciation and other special events. This includes product development to capitalize on the season.
Percentage Of Time 100

Minimum References Required 3
Maximum References Required 3

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