Restaurant Store Supervisor for Food To-Go - 129117

Job Summary

As Restaurant Store Supervisor of Food To-Go, Incumbent's primary responsibility is to supervise daily operations of each assigned restaurant. Incumbent is to maintain Food To-Go's standards, monitor prep levels, train employees, oversee ordering, create and manage schedules, etc. Incumbent is required to comply with all food safety standards and operational standards as applicable. In addition, Incumbent will receive projects and tasks as assigned by the Administrative employees of Food To-Go.

Essential Functions

1.      Monitor food preparation and food safety

a.      Ensure that food temperatures are correct at all times and food safety logs are maintained

b.      Establish sanitation standards and ensure compliance by operations/crews

c.      Document all infractions

d.      Ensure food flow is according Hazard Analysis Critical Control Point procedures  (HACCP)

2.      Customer service

a.      Establish Customer Service Standards

b.      Ensure that high standards and procedures of customer service are set and adhered to consistently

c.      Train supervisory team within each assigned restaurant

d.      Responsible to ensure entire crew is trained in each assigned restaurant

3.      Operations management

a.      Ensure that proper pars are set and food is rotated to keep spoilage to a minimum

b.      Develop and implement plans to recruit and retain new employees

c.      Communicate well with employees and promote a team environment

d.      Establish manning table to ensure excellent customer service

e.      Schedule student employees

f.       Hire and terminate student employees

g.      Perform inventory closure each month

h.      Responsible for daily spoilage and loss

4.      Monitor budgetary figures for all assigned restaurants

a.      Review financial documents for assigned restaurants

b.      Monitor sales from POS system, Infor. Create and use sales projections when creating new schedules.

c.      Use Eatec variance reports to track and control food costs and find possible errors in Eatec

Education/Experience

Minimum education/experience required:

-     2+ years college

o    2+ years food experience including 1 year as a supervisor

OR

o    4+ food service experience including 1 year as a supervisor

Preferred:

-     Bachelor's degree

-     3+ years food service experience

o    2 years as a supervisor

OR

-     7+ years food service experience

o    2 years as a supervisor

Skills, abilities, knowledge, licenses, certifications

-     Minimum Required:

o    Experience resolving customer concerns/complaints in a positive way

o    Be able to communicate clearly and effectively

o    Can create a positive atmosphere in a high pressure, high volume area

o    Experience with Microsoft Office Suite and general computer navigation

§   Experience with MS Word or other equivalent word processing applications

§   Experience with MS Outlook or other equivalent email/calendar/task application

·        Can create and edit emails and calendar items, navigate contacts

o    ServSafe Certified or willing/able to certify

o    Experience with ordering/managing inventory, including creating and monitoring pars and food rotation

-     Preferred:

o    Customer service

§   Experience with handling/anticipating the needs of the guest in a proactive manner

o    Experience in developing, training, and promoting hourly employees to leadership positions

o    Experience with Microsoft Office Suite and experience with other computer operations

§   Competent with MS Outlook or other equivalent email/calendar/task application

·        Schedule and modify appointments

·        Maintain multiple distribution lists and massive email contacts folder

·        Familiarity with maintaining email aliases/groups

§   Experience with MS Excel or equivalent database program

·       Can navigate through intermediate level spreadsheets and tables

·        Understands basics of table properties/spreadsheets, basic formulas and cell formatting

Additional Comments

-        Incumbent is responsible to learn operational standards and expectations of Food To-Go and strictly adhere to those guidelines.

-        Incumbent will work normal day time shifts and will be required to work some evenings, weekends, and holidays as the store requires due to training/staffing/campus needs.

-        Incumbent will handle day to day problems of food production, food safety, customer service, and staffing deployment.

-        Incumbent will be required to get a university driver's license to operate a van.

-        Must be able to work in a professional manner while interacting with vendors, auditors, and health inspectors. 

-        Within a kitchen environment the Incumbent will face safety obstacles and hazards on a daily basis. Incumbent must ensure his/her crews are trained appropriately to handle these obstacles in a safe and efficient way.

       Employee Class: Staff (Full-Time)
Work Location: Provo Campus
Environment: Periodic exposure to unfavorable conditions. Need to be in variable temperatures or wet environments, etc.
Physical Exam Required: Y
Physical Exam Details: Physical Effort: Will regularly assist with food orders and receiving of food products/goods in his/her restaurant. Inventory items can weigh as much as 30-50 lbs. May have to use step ladder to put away items in high locations. Environment: Primary responsibility will keep incumbent in the restaurants where he/she will be exposed to heat from ovens/fryers/grills/equipment or cold temperatures from refs and freezers. Many areas of Food To-Go are quite loud due to equipment. Hazards: Exposure to wet floors, dangerous equipment (pulpers, dish machine, ovens, grills, rolling cabinets, trucks/lift gates, fryers, sharp knives, etc.).
Desired Start Date: As soon as possible
Job Close Date: Open Until Filled
Pay Level: 49
Approximate Starting Salary: $44,500 - $58,000
Documents Required at time of Application:
Required: Resume
Optional: Cover Letter, Letter of Recommendation 1
Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.
Brigham Young University is an equal opportunity employer, including disability and protected veteran status.
Brigham Young University (BYU) is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!