Resource Sharing Coord

101713BR

Campus: Tempe

Resource Sharing Coord

Job Description

ASU Library seeks a collaborative, service-oriented Resource Sharing Coordinator to join the Interlibrary Loan Borrowing team, located on the Tempe campus. Under the direction of the ILL Borrowing Supervisor, the Borrowing Coordinator will coordinate and participate in interlibrary loan activities, including document delivery, lending, and borrowing functions. Using a team-based approach to problem-solving, the Borrowing Coordinator actively contributes to effective workflow changes and improved cross-library communication practices. 

Job Family

Library & Museum

Department Name

Open Collections Curation Acss

Full-Time/Part-Time

Full-Time

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$44,120 per year

Essential Duties

• Provides interlibrary borrowing, lending, and document delivery services to students, faculty, and staff, using library and resource sharing technology platforms and tools. 
• Monitors and responds to interlibrary borrowing, lending, and document delivery requests using various ASU Library systems, including: verifying lending and borrowing requests using resource sharing technology platforms, consulting bibliographic databases as needed; processing and/or scanning incoming and outgoing materials using Library technology and systems, applying accessibility features as needed; and conducting related bibliographic searching on the library services platform and external databases. 
• Monitors the status of all sent requests; processes unfilled and conditionals; searches in detail to find alternate ways to obtain items; independently resolves complex requests using advanced verification techniques and resources; processes international and other non-standard requests, including full text databases and commercial vendors. 
• Communicates with staff, patrons, and other libraries regarding request status; provides research support to patrons and library staff requesting materials, including verification of citation information and other reference services; advises library users on ASU Library policies; screens or handles complaints, referring complex issues as appropriate. 
• Performs billing and invoicing functions related to ILL transactions, keeping accurate records of transactions; generates and maintains queries and reports for departmental statistics, including copyright compliance, borrowing, document delivery, and lending statistics. 
• Requests resends and shelf checks to be performed by students and other departments as needed; tracks “Not Received” packages using FedEx software, sometimes communicating directly with FedEx; follows up on resends, shelf checks, and package tracking by communicating the results as appropriate.
• Makes independent decisions, solves problems, identifies patterns and issues and communicates them to the department; provides feedback, and supervises the unit in the absence of, or in collaboration with, other staff members.
• Other duties as assigned

Minimum Qualifications

Bachelors degree AND four (4) years prior library experience OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. 

Desired Qualifications

• Evidence of effective communication skills.
• Experience in analytical and organizational skills.
• Demonstrated knowledge of library practices, policies and procedures. 
• Demonstrated knowledge of Interlibrary Loan policies and standards.
• Experience using computer hardware (scanners) and software (Microsoft Office applications) 
• Experience with online library systems, such as ILLiad, OCLC, ExLibris Alma/Primo, and Odyssey.
• Demonstrated knowledge of Library of Congress Classification System and library bibliographic records.
• Experience maintaining statistical reports and producing databases, queries, reports and data tables.
• Demonstrated working knowledge of a second language.
• Evidence of an Arizona driver’s license.

Working Environment

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, standing and walking Frequent physical demands include stooping, bending, reaching, lifting up to 25 pounds and pushing objects of varying weights up to 100 pounds
• Exposure to dust and other airborne materials
• Regularly required to access books and other physical items from shelves up to 7 feet in height requiring climbing library ladders
• May be required to travel between library locations to deliver and/or retrieve materials using an electric powered cart.
• May oversee assignments to student workers to ensure timely completion and/or to provide guidance or assistance to questions

This position may be eligible for a flexible work arrangement.

Department Statement

A center of energy, imagination and innovation, the ASU Library is home to nine library facilities across five ASU campus locations – providing students and faculty access to millions of information resources, learning assets, world-class collections, outstanding study spaces, advanced data centers and a suite of makerspaces. Serving as a critical gateway to ASU’s research and knowledge enterprise, the ASU Library works to collaborate, educate and innovate across disciplines, communities and technologies, while leveraging key research, learning and engagement opportunities that are unique to ASU. A strong supporter of student success and a critical partner in realizing the New American University mission of access, excellence and impact, the ASU Library is a space of potentiality, out of which many futures can be built and of which none are excluded. More information about the library can be found at lib.asu.edu. 

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

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In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

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Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.