Resource Sharing & Access Services Specialist

Details

Posted: 20-Jan-24

Location: Erie, Pennsylvania

Type: Full-time

Salary: Open

Categories:

Libraries
Staff/Administrative

Internal Number: 4947972

Resource Sharing & Access Services Specialist
Position Summary:
Supports the research and information needs of the Gannon community by obtaining resources not held by Nash Library through interlibrary loan, open access resources, or document delivery services. Also performs public service functions at the library's service desk and participates in the hiring, training, and supervising of the library's student employees.
ACCESS SERVICES RESPONSIBILITIES:

• Provide exemplary customer service at the Nash Library Service Desk, assisting users with utilizing library services and resources, referring to other staff or offices as appropriate.
• Assist in hiring, training, and supervising student employees.
• Create and maintain student work schedule to ensure adequate Service Desk coverage.
• Update and maintain the Faculty Reserves.
• Run user hold requests and overdue notices.

RESOURCE SHARING RESPONSIBILITIES:

• Accurately and efficiently process outgoing and incoming interlibrary loan requests from patrons and external resource sharing partners.
• Apply multiple search techniques across a variety of databases to resolve complex interlibrary loan requests.
• Scan print materials using overhead book scanners and edit image files for electronic delivery.
• Prepare and packages materials for domestic and international shipping via courier, UPS, USPS, etc.; receive borrowed and returned materials and route as appropriate.
• Understand and apply internal policies, and other relevant local, regional, and national interlibrary loan guidelines and agreements.
• Troubleshoot minor system errors and patron issues.
• Work closely with the Systems Librarian to Assist to create and maintain workflow and procedure documentation and to identify workflow improvements.
• Maintain statistical data and prepare periodic reports.

Required Qualifications:
Associates degree; customer service experience; good organization and communication skills; attention to detail; general knowledge of library operations; knowledge of Microsoft Office applications. Must be able to support and promote the Universitys Mission.
Preferred Qualifications:
Bachelors degree; library experience; supervisory experience.
Location: Erie, Pa
Employment Status: Full Time
Department: Library
Division: Provost & Student Experience (AA)
Subdivision: Library
To apply, visit https://gannon.peopleadmin.com/postings/11490
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About Gannon University
Founded in 1925, Gannon University is a four-year Catholic university committed to student-centered learning, with an emphasis on professional education integrated with faith-based, liberal-learning student outcomes. Gannon has strategic university-wide initiatives that focus on and bring its purpose to life: Transform lives by creating environments for extraordinary moments and everyday connections that inspire others to become their best selves. These initiatives have fostered an inclusive, welcoming community that many refer to as the Gannon family. Gannon University earned its first-ever Honor Roll status as a 2021 Great College to Work For, according to a new survey by The Great Colleges to Work For® program. It is one of 42 institutions across the country to earn Honor Roll distinction and was recognized in categories including Diversity, Inclusion & Belonging; Faculty Experience; Mission & Pride; and Professional Development. Gannon University was also ranked a top school in the nation by Wall Street Journal’s 2022 College Rankings, and ranked among the nation’s top universities by U.S. News and World Report’s “America’s Best Colleges 2022.” Gannon University’s hom...e campus is located in Erie, Pennsylvania, the state’s fourth-largest city and one of the busiest ports on the Great Lakes. Gannon University’s unique location in downtown Erie and exceptional learning environments on campus create a special atmosphere conducive to education, scholarship, research, service, and personal growth. Located right next door to Gannon's downtown campus are government agencies, hospitals, and local organizations and businesses that are active partners in helping Gannon students receive a hands-on education. The University's partnerships with downtown Erie neighborhoods, Erie County, and the Diocese of Erie strive to support the local community through numerous initiatives driven by students and employees. Just steps away from Gannon’s campus in the heart of the city, you will also find restaurants, tax-free shopping, minor league sports, as well as a vibrant entertainment and cultural scene, and seven miles of Lake Erie beaches close by. Only a two-hour drive from Cleveland, Ohio; Buffalo, New York; Pittsburgh, Pennsylvania; and Niagara Falls, Canada, Erie has small-town friendliness and big-city attractions. For more information, please visit gannon.edu to learn more about Gannon’s campuses and the many attractions and accommodations within the surrounding regions. Gannon University seeks excellence through inclusiveness and invites women and members of underrepresented groups to apply. Application Procedure: Submit a cover letter, resume, and the contact information of three professional references to https://gannon.peopleadmin.com/postings/6304. Review of applications will begin immediately, and this position will remain open until filled. For more information about Gannon visit www.gannon.edu. Gannon University is an Equal Opportunity Employer.
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