Residential Life Area Coordinator - Requires Reappointment

Education:Master’s Degree
Experience:Two years post-master’s experience.

Student affairs administration, college student personnel, higher education administration, education, or related field.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The information on this description is designed to indicate the general nature and level of work performed by employees within the classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

All employees and staff of ISU are bound by all NCAA, Missouri Valley Conference and institutional rules and regulations pertaining to intercollegiate athletics and must conduct themselves in accordance therewith. For more complete information on the duties and obligations of ISU employees and staff in this regard, employees and staff should contact the Compliance Office in the ISU Athletic Department.
No ISU employee (whether paid or a volunteer) shall knowingly influence others to furnish the NCAA or an ISU investigator/compliance officer false or misleading information concerning an individual’s involvement in or knowledge of matters relevant to a possible violation of an NCAA regulation. Failure to abide by this term of employment shall constitute unethical conduct as defined by the NCAA and may result in immediate suspension and/or termination of the employment relationship with ISU.

Directly responsible for the supervision of professional live-in staff, graduate assistant hall directors, and resident assistant/social justice educators, along with the indirect supervision of front desk/customer service operations. Participates in all hiring decisions regarding graduate assistant hall directors, resident assistants, and academic peer advocates. Responsible for training the above-mentioned staff on building and department policies and procedures, intentional curriculum implementation, policy enforcement, crisis response, student development, campus resources, and social justice understanding, etc.

Serves as a university conduct hearing officer for students residing in on-campus housing. Works with resident assistants and assistant hall directors to enforce the Code of Student Conduct and Residential Life policies and procedures, to respond appropriately in conduct situations, and to manage after-hours emergency conduct situations such as interim housing contract cancellations, interim suspensions, interim room reassignment, etc. This person is the front line of communication/response for student conflict mediation and resolution.

Serves in an on-duty capacity for the entire residential population after-hours and on weekends/holidays. Make recommendations and provide decision-making support for undergraduate and graduate on-call staff members. Serve as first-responders in situations of sexual violence, physical assaults, domestic violence, emotional/psychological crises, medical emergencies, and issues of conflict. Primary decision-maker in issues of facility emergencies after-hours and have the authority to call in over-time custodial and maintenance staff to resolve facility issues during after-hours, weekends, and holiday.

Manage all occupancy paperwork for 2-4 residence halls. This includes managing keys/lockouts/key core changes, room assignments/changes, coordinating with maintenance staff on facility issues, conducting fire drills, room condition reports, damage assessments and billing, occupancy reporting for budgeting purposes, and budget management for all hall activities. Actively communicates with students and their families regarding decisions related to the Student Code of Conduct, contract/lease issues and processes, delinquent payments, registration/enrollment status, and other administrative process student issues.

Utilizes StarRez and Roompact to become acquainted with all residents to establish positive relationships. Provides support for academic success and assists students in their transition, retention and academic/social success at ISU. Assesses the personal, academic, and social concerns and challenges of residents and intervenes with at-risk students to aid in their transition to campus/college and connect students with appropriate resources to further support success. Front line referral agent for mental health issues, academic transition issues, and student conduct problems. This position knows and understands campus resources and has collaborations and relationships with campus partners to aid in the referral process and to directly connect at-risk students with appropriate campus and community resources.

Works with the senior leadership team and campus partners to develop and implement an intentionally sequenced, developmentally appropriate residential curriculum.

Performs other duties as assigned.