Residency/Speciality Patient Experience Specialist

Pitt is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity, and diversity. EOE, including disability/veterans. Benefits include: * 12 Paid Holidays PLUS Paid Vacation, Sick and Personal Days * Additional Paid Time Off (Winter Recess) during the period between Christmas Eve and the New Year * Paid Parental Leave * Education benefits for eligible employees, their dependents and spouse/domestic partner * Above-average Employer Contribution towards Medical, Prescription Drug, Vision, Life, STD, and LTD Insurance plans * A robust retirement savings plan option, which includes 100% match on employee contributions of 3-8% (150% after vesting) and enhanced match for those nearing retirement * Free PAT bus pass * Free University shuttle service throughout the campus.

Provides administrative support services for patient care to include scheduling and confirming a large volume of appointments and surgeries via telephone, web, email, and in-person utilizing exceptional patient and customer service skills. Acts as liaison for patient records, maintains accurate databases and records, and ensures all forms and paperwork are completed and correct. Performs basic financial functions and guides students in administrative tasks.

Coordinate the administrative aspects of providing dental care in the Implant Center; serve as a receptionist for the Implant Center; scheduling patient appointments; providing financial counseling and documenting pay agreements; taking patient payments and preparing daily bank deposit reports; entering pre-authorizations; verifying insurance eligibility; fielding inquiries regarding billing questions; auditing charts; submitting insurance claims; and facilitating the efficient and fiscally sound operation of the clinic.   

This position is mostly sedentary. The ability to move around the clinic and School is essential. No heavy lifting or carrying is required.

The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.

The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.