Research Storage Engineer Associate

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How to Apply

A cover letter and resume are important submissions for the hiring team to get a sense of your experience. In the cover letter, in one page or less, please let us know how this role aligns with your career aspirations and skills. Submit both a cover letter and resume as one file (because of system limitations).

Competitive salary available based on qualifications, experience and education of the selected candidate.

Summary

Information and Technology Services (ITS) is looking for a Storage Engineer Associate to join the Advance Research Computing Department with in ITS. You will report to the Research Computing Manager.

You will be a part of a team working on the portfolio of storage systems within ARC. The primary responsibilities will be to support the development and support of storage services for archive and active storage. These include IBM Spectrum Scale/GPFS file systems on High Performance Computing (HPC) clusters and EMC/Isilon NAS filers. Finally, they will also participate in developing storage solutions for HPC in the Cloud.

Who We Are

Information and Technology Services (ITS) supports U-M faculty, researchers, staff, and students in their use of technology to teach, learn, research, and work, and be leaders in their fields. We are dedicated to creating cohesive digital experiences and promoting university wide innovations. ITS's mission is to be trusted enablers of technology for the U-M community. ITS works together to provide cohesive digital experiences and seamless support to the U-M community. For more information about ITS, visit: https://its.umich.edu/about

Why Work at Michigan?

Benefits at the University of Michigan

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

• Generous time off

• A retirement plan that provides two-for-one matching contributions with immediate vesting

• Many choices for comprehensive health insurance

• Life insurance

• Long-term disability coverage

• Flexible spending accounts for healthcare and dependent care expenses

• Dental and Vision Insurance

• Parental and Maternity Leave

Responsibilities*

Research Storage Support

• Storage system updates and patches

• System configuration

• System health and performance monitoring

• Provisioning and destruction of media

User Support

• Support users access to ARC storage systems

• Support the high performance transport of data over national and local networks

• Respond to User Requests

• Support researchers use of storage systems from external providers (Cloud, Central IT)

System Planning

• Monitor usage of storage resources and make recommendations to maintain service.

• Work with other ARC staff for data center utilization

• Maintain inventory of storage resources under ARC management

Required Qualifications*

• Bachelor's degree in computer science or a related field or equivalent combination of education, certification or experience.

• 2 year experience in a related role requiring customer service, confidentiality, organization, prioritization, troubleshooting, and to design services and workflows.

• 1 year experience using tools to perform daily administration tasks, root-cause analysis and service restoration (such as backup, restore, failover, log interpretation, and performance monitoring) in an IT environment.

• Demonstrated collaboration with customers, team members support teams, external vendors, and technical organizations to understand, advocate for, evaluate, and support enhancements, resulting in plans and services that use the capabilities of existing technology and meet customer and organizational expectations.

Desired Qualifications*

• Experience with IT support of a storage system, including any of the following: GPFS/Spectrum Scale, EMC OneFS (Isilon), Object Storage, HDFS, SMB/CIFS or NFS.

• Understanding of protected data (HIPAA, CUI, etc.)

• Experience in a high-performance computing cluster environment.

• Experience with LDAP and Active Directory.

• Experience providing IT support in an academic or research environment

• Experience with a programming or scripting language

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

U-M COVID-19 Vaccination Policy

COVID-19 vaccinations, including boosters when eligible , are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine.  This includes those working remotely.   More information on this new policy is available on the Campus Blueprint website or the UM-Dearborn and UM-Flint websites.