Representative

Apply now Job no:534176
Work type:Staff
Location:Northridge
Categories:Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Probationary, Full Time, Student Services

CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun .

Major Duties

Under general supervision, the Records and Registration Representative performs a wide range of foundational support functions related to the adjustment and retention of academic records, student registration, and transcript processing. The incumbent provides general assistance related to academic, registration, and admissions policies.

• Works with applicants, current students, alumni and general inquiries from the public via any combination of email, phone, in-person, tele-conferencing (Zoom, etc.), and/or online chat technology/third party technology (ChatBot, CloudCard, etc.) as necessary.
• Produces academic transcripts, degree progress reports, enrollment verifications; processes demographic information changes and other routine updates to academic records as deemed necessary; fulfills verification requests initiated by students and/or lenders.
• Performs other duties as assigned.

*NOTE: To view the full position description copy and paste this link into your browser:  https://mycsun.box.com/s/cu7jp5n0q2wlnkoya1sr8fhf3kgwg0bb

Qualifications

• Equivalent to four (4) years of full-time, general office clerical and administrative support experience that has provided the applicant with the knowledge and abilities listed.
• Equivalent to full-time college or university education/vocational school training in business or job-related field may be substituted for up to two (2) years of the required experience on a year for year basis.

Knowledge, Skills, & Abilities

• Thorough knowledge of correct English grammar, spelling, and punctuation; office methods, procedures, and practices; and university infrastructure, policies, and procedures. Working knowledge of budget policies and procedures. Knowledge of the basic structure of the University, as well as demonstrate knowledge in policy and procedures germane to applicants and current/former students.
• Strong interpersonal skills and the ability to adequately comprehend needs and convey information through both oral, visual and written electronic communication. Ability to: maintain professional relationships with the entirety of the campus community; present clear and concise information orally and in writing; demonstrate an awareness and appreciation of the cultural diversity of the University community; establish and maintain cooperative and effective relations with University employees, students and the public.
• Ability and specialized skills to: coordinate many different administrative duties; interpret and apply a variety of complex policies and procedures; set deadlines, and priorities, and complete projects accordingly; draft and prepare memoranda and correspondence; keep moderately complex records and files; screen mail, telephone calls, and visitors.
• Ability to maintain confidential files; lead or oversee the work of others; perform standard business math, such as calculating ratios and percentages, tracking financial data, and making simple projections; establish and maintain a cooperative working relationship; read and write at a level appropriate to the duties of the position. Must be computer literate (database, electronic mail, word-processing, and spreadsheet applications in a PC Windows environment); must possess working knowledge of computers and ability to learn student information systems.

Pay, Benefits, & Work Schedule

• The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver, and more.
• Classification: Administrative Support Coordinator / 1035  / 1
• The anticipated HIRING RATE: $3505 per month, dependent upon qualifications and experience. The salary range for this classification is: $3505 - $5508 per month.
• HOURS: Full Time; 40 hours per week; Monday through Friday.
• REG: This is a Regular position with a one-year probationary period. 
• No content is listed in the posting regarding telecommuting

General Information

• Applications received through December 28, 2023will be considered in the initial review and review of applications will continue until position is filled.
• This position is a sensitive position as designated by the CSU.
• A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
• The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
• In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
• Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers
• The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.

Equal Employment Opportunity

CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, ancestry, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, covered military and veteran status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101.

Advertised:Dec 15, 2023 (9:00 AM) Pacific Standard Time
Applications close:Open until filled