Remote Triage RN

UTHealth Houston Healthcare Transformation Initiatives (HTI) is hiring a Triage RN to join their team of professionals. This is a 100% remote position working Monday – Friday within the 7am-7pm shift (self-scheduling).   The Triage Nurse remains a valuable resource to UT Physicians patients in augmenting patient care for our clinics.  With over 190,000 annual calls, answering for 475 providers throughout the practice plan, the Triage Nurse ensures that our patients receive sound medical advice and ensure they receive the appropriate level of care.  

What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.

Once you join us you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:  

• 100% paid medical premiums for our full-time employees  
• Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year) 
• The longer you stay, the more vacation you’ll accrue! 
• Longevity Pay (Monthly payments after two years of service) 
• Build your future with our awesome retirement/pension plan! 

We take care of our employees! As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as... 

• Free financial and legal counseling 
• Free mental health counseling services 
• Gym membership discounts and access to wellness programs 
• Other employee discounts including entertainment, car rentals, cell phones, etc. 
• Resources for child and elder care 
• Plus many more! 

Position Summary:

Assist and consult with patients over the telephone, answering health questions and determining care needed, assess situations and refer to proper healthcare provider, clinic or emergency room.

Position Key Accountabilities:

1.    Performs responsibilities in a manner that promotes quality patient care and customer service/satisfaction.
2.    Adheres to broad scope of practice as established by Nurse Practice Act. 
3.    Assist and consult with patients over the phone
4.    Prioritizes, synthesizes and documents assessments and nursing plan of care using critical thinking and judgment. 
5.    Communicates effectively with patients and healthcare providers, as necessary
6.    Exercises judgment while coordinating care and referring patients to agencies or health care professionals for other services/transitions in care where indicated.
7.    Performs telephone triage using best practice guidelines and documentation to ensure patients receive the right level of care in the right setting at the right time by the right caregiver using the right equipment and supplies.
8.    Acts as a patient and healthcare advocate by maintaining a safe environment and promoting quality healthcare and services.
9.    Respects and maintains privacy and confidentiality per HIPAA guidelines.
10.    Adheres to standards of practice for professional nursing.
11.    Acts as a clinical and leadership resource for team members.
12.    Performs other duties as assigned.

Certification/Skills:

Current state of Texas Registered Nurse licensure.  
Uses typical office equipment.
Basic Life Support (BLS) Certified
Advanced Cardiac Life Support (ACLS) Certified preferred

 

Minimum Education:

Bachelor's degree in nursing from an accredited nursing school with two years nursing experience; OR Nursing Diploma (3 year program) and three years nursing experience; OR Associates degree in nursing from an accredited nursing school with four years nursing experience.

Minimum Experience:

2 years of experience with a Bachelor’s Degree in Nursing
3 years of experience with a Nursing Diploma (3 year program)
4 years of experience with an Associate’s Degree in Nursing

Physical Requirements:

Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects.

Security Sensitive:

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

Residency Requirement:

Employees must permanently reside and work in the State of Texas.

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