Remote Patient Account Representative II - Emergency Medicine

UTHealth Houston Department of Emergency Medicine is hiring a Remote Patient Account Representative II to join their team of professionals. The Patient Account Representative is a core position within the department of Emergency Medicine as it is in charge of reconciling information received from the Emergency Room sign-in lists to determine if patients were seen, information was coded correctly, etc. The Patient Account Representative will need to be comfortable working in multiple systems (billing system, coding system, internal systems, facility EMR systems) and be able to multi-task, communicate with providers, and enjoy analyzing and drilling down into data.

Schedule: Monday – Friday, 8:00am – 5:00pm (Times can vary). This is a 100% remote position but must be available for potential on-site meetings/system trainings.

Please Note:  While this is a 100% remote position, if quality and/or quantity of work does not meet the standards, the position will transition to on-site until standards can be met.  

In addition to the key accountabilities listed below, the Patient Account Representative for Emergency Medicine:

• Performs a variety of moderately complex clerical tasks to support assigned area.
• Maintains and reconciles complex census reports/records.
• Compiles analyzes, and interprets data from reports using required knowledge of the departmental, project, and/or university policies and procedures.
• Performs complex data analysis in report preparation to ensure timely and accurate charge entry.
• Receives, classifies, reconciles, consolidates, and/or summarizes documents and information.
• Retrieves information from departmental and/or hospital records.
• Maintains information on records and reviews trending of missing items.
• May respond to non-routine correspondence or telephone contacts in area of responsibility within guidelines established by supervisor.

 

What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.

Once you join us you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:  

• 100% paid medical premiums for our full-time employees  
• Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year) 
• The longer you stay, the more vacation you’ll accrue! 
• Longevity Pay (Monthly payments after two years of service) 
• Build your future with our awesome retirement/pension plan! 

We take care of our employees! As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as... 

• Free financial and legal counseling 
• Free mental health counseling services 
• Gym membership discounts and access to wellness programs 
• Other employee discounts including entertainment, car rentals, cell phones, etc. 
• Resources for child and elder care 
• Plus many more! 

Position Summary:

Responsible for the timely collection of third party and private pay receivables.

What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.

UTHealth Houston Department of Emergency Medicine is hiring a Remote Patient Account Representative II to join their team of professionals. The Patient Account Representative is a core position within the department of Emergency Medicine as it is in charge of reconciling information received from the Emergency Room sign-in lists to determine if patients were seen, information was coded correctly, etc. The Patient Account Representative will need to be comfortable working in multiple systems (billing system, coding system, internal systems, facility EMR systems) and be able to multi-task, communicate with providers, and enjoy analyzing and drilling down into data.

Schedule: Monday – Friday, 8:00am – 5:00pm (Times can vary). This is a 100% remote position but must be available for potential on-site meetings/system trainings.

Please Note:  While this is a 100% remote position, if quality and/or quantity of work does not meet the standards, the position will transition to on-site until standards can be met.  

In addition to the key accountabilities listed below, the Patient Account Representative for Emergency Medicine:

• Performs a variety of moderately complex clerical tasks to support assigned area.
• Maintains and reconciles complex census reports/records.
• Compiles analyzes, and interprets data from reports using required knowledge of the departmental, project, and/or university policies and procedures.
• Performs complex data analysis in report preparation to ensure timely and accurate charge entry.
• Receives, classifies, reconciles, consolidates, and/or summarizes documents and information.
• Retrieves information from departmental and/or hospital records.
• Maintains information on records and reviews trending of missing items.
• May respond to non-routine correspondence or telephone contacts in area of responsibility within guidelines established by supervisor.

Position Key Accountabilities:

1.    Reviews incoming correspondence and takes appropriate action. Responds promptly to inquiries.
2.    Analyzes accounts for errors, adjustments and credits, issuing corrected entries when necessary.  Updates account information accordingly.
3.    Documents communications accurately and completely.
4.    May perform other duties as assigned.

Certification/Skills:

Some knowledge of business office, patient billing, or collection/ reimbursement procedures in a healthcare setting; proficient in MS Office with emphasis in Excel, 10-key and math.

 

Minimum Education:

High school graduation or equivalent required. Graduate from a vocational business school with a minor in a job related field preferred.

Minimum Experience:

Three years hospital/ medical collections experience with understanding of third party reimbursement procedures, as well as state and federal regulations governing healthcare.

Physical Requirements:

Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects.

Security Sensitive:

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

Residency Requirement:

Employees must permanently reside and work in the State of Texas.