Remote Library & Information Science Intern

Job Summary

Florida Gulf Coast University (FGCU) Library seeks applicants for an internship to staff Ask-A-Librarian, their online research help service. The FGCU Library internship provides current and recently graduated Library & Information Science students with hands-on experience providing research assistance in an academic library environment. Interns will receive training and support from a librarian supervisor to assist users through the Ask-A-Librarian chat reference service. Additionally, interns will work in collaboration with their supervisor to complete projects.
The FGCU Library Internship Program seeks to provide meaningful work experiences in a professional environment. BIPOC (Black, Indigenous, and People of Color) Library & Information Science students and recent graduates are highly encouraged to apply.
Availability
Applications received by June 1, 2024, will receive full consideration.
We anticipate hiring one intern for the fall 2024 semester (August 1, 2024-December 23, 2024) and one intern for the spring 2025 semester (January 2, 2025 – May 30, 2025).

Job Description

Job Duties

• Provide research assistance to users via chat reference.
• Make referrals to the appropriate FGCU Librarian or staff member.
• Complete projects as assigned.
• Meet with supervisor regularly attend department or other relevant team meetings.

Additional Job Description

Required Qualifications

• Must be currently enrolled in a Master of Library Science (MLS) or equivalent program in the state of Florida, or have graduated from an MLS program within the past year and be a U.S. resident.
• Must be a Florida resident
• Demonstrated effective communication skills
• Must have a computer and reliable Internet service

Preferred Qualifications

• Coursework or experience in reference/research services
• Ability to evaluate, understand, refer, and respond to research questions
• Strong commitment to service

Knowledge, Skills, and Abilities:

• Familiarity using research assistance in-person, via chat reference.
• Knowledge of, and skills in, using information resources in all formats to effectively assist library users with their research needs.
• Strong interpersonal and communication skills to provide excellent customer service both in-person and virtually.
• Ability to work effectively in a team environment and contribute to the achievement of common goals.
• Flexibility to adapt to changing priorities and library initiatives.
• Effective written and verbal communication skills