Relationship Manager-Corporate Learning Solutions

Updated: about 2 months ago
Location: Bellevue, NEBRASKA

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Relationship Manager-Corporate Learning Solutions
Bellevue University Bellevue, NE
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10 positions
Web Mktg Technology Specialist
Bellevue University Bellevue, NE
10 positions
Report a probelm Originally Posted : February 10, 2021 | Expires : February 20, 2021
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Job Location
Bellevue, NE, United States

Primary Function:  The Relationship Manager is responsible for working with the Key Account Manager to provide operational and management support for existing corporate clients and assist in the onboarding of new clients. The Relationship Manager operationally ensures contract deliverables/project goals are met on time resulting in new corporate inquiries into the University. The incumbent will possess maturity of judgement under pressure with the ability to resolve issues without delay while applying a broad knowledge of University policies and procedures. The RM-CLS collaborates in various account management activities that include project coordination, onboarding, outreach, strategic marketing planning and program implementation. In addition, the RM-CLS may be asked to provide analysis or recommendations of additional product/service/outreach due to the fact that they are involved so heavily in the student facing activities. The ability to build relationships internally with groups such as marketing, business development, student related groups, and leadership is crucial to create unified, consistent strategy, and messaging for all corporate client relationships



Essential Functions:


Operational Account Management, Onboarding, and Support (45%)

  • Collaboratively supports strategic relationships for assigned corporate client accounts alongside the Key Account Manager.
  • Tracks and executes project coordination, and strategic marketing plans to ensure goals are met and contract/project commitments are adhered to for assigned accounts.
  • Partners with internal departments and stakeholders to collaborate for corporate client solution and support needs during onboarding and throughout relationship.
  • Conducts presentations individually or with Key Account Manager on behalf of a given effort.
  • Utilizes Salesforce or other CRM software to keep client account information up-to-date.
  • Assists, and sometimes leads, in preparing reports on all assigned accounts/client relationships.
  • Provides feedback to internal corporate functional teams and leadership regarding internal University processes, and possible limitations/opportunities associated with these processes and corporate opportunities.
  • Maintains emotional maturity in situations where a C level suite individual is involved, internally or externally.
  • Takes lead on many onboarding tasks and confirms deliverables are met by the deadline.

Responsible for establishing and maintaining a productive relationship with current client’s employees in the following ways: (55%)

  • Engages prospective students in the discovery phase of educational, career and personal goals through different communication channels.
  • Utilizes established sale techniques with point of contact to continue to drive opportunities for student to learn about Bellevue University offerings.
  • Conducts corporate employee inquiry generation activities including but not limited to onsite visits, professional advisory sessions and face-to-face presentations.
  • Attend national, regional and local conferences.
  • Provides follow-up and support to enrollment, as needed, to create a best in class student experience.
  • Provides accurate and timely client data and analyzes effectiveness of each marketing effort to make recommendations for future events, marketing messages, scheduling, and logistical considerations.
  • Responsible for knowing which collateral/materials are needed while taking budget into consideration.
  • Continuously improving and looking for ways to improve the outreach and IQ generating activities.
  • Strategizes and implements a plan in order to grow the testimonial data as to strategically grow corporate accounts.
  • Attends Graduation and Open House to meet with newly conferred corporate graduates
  • Works to create an alumni database for the organization and builds the relationships to increase the number of new individuals inquiring.

Key Attributes:

  • Relationship Savvy (Must be able to read people and connect meaningfully with variety of personalities, including C Suite individuals.)
  • Detail Oriented (Ability to organize information as to deliver on a best in class customer experience for students and clients.  Also, ability to analyze the details to make good decisions regarding IQ generating activities.)
  • Driven and Strategic (Ability to think creatively in order to drive more IQs through outreach within organizations, even when it is challenging.)
  • Appetite for Learning (Always open to training and development leading to continuous personal growth.)
  • Problem Solver (Has the ability to identify and process the individual elements of a task, issue or challenge and find an appropriate solution.)
  • Self-Motivated/Proactive (Ability to look for new opportunities within scope of job and suggest ideas to then take action.)
  • Ultra Responsive (Work quickly to address and resolve customer and student issues)

Marginal Duties and Responsibilities:

  • Performs other duties as assigned.



  • Bachelor’s degree in Business Administration or related field or equivalent work experience required. Master’s degree preferred.
  • Experience in Higher Education Preferred.
  • Minimum of three (3) years of progressively responsible related experience in administration, and/or project management of educational/professional services.
  • Minimum of two (2) years of experience in successful project coordination or supervisory role, demonstrating strong organizational and task leadership skills
  • Fundamental knowledge of budgetary practices and policies.
  • Detail orientated and strong organizational skills.
  • Demonstrated interpersonal/communication skills.
  • Strong customer service orientation.
  • Maturity of judgment under pressure/ability to resolve problems without delay and/or to seek managerial intervention.
  • Demonstrates analytical, problem solving and management skills.
  • Good oral and written communication skills.
  • Strong conflict resolution and negotiation skills.
  • Ability to operate under stressful, time-sensitive deadlines.
  • Ability to work independently and as part of team.
  • Proficiency in using PC software, including word-processing and spreadsheets.


Working Conditions:

  • Ability to travel up to 40% of the time to meet business objectives.
  • Works with critical deadlines, i.e., often under extreme pressure.

NOTE: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Bellevue University, the largest private, non-profit university in Nebraska, is located just south of Omaha and is part of a vibrant and prosperous metropolitan area of nearly one million residents.  Forbes has ranked Omaha as the nation’s most affordable place to live (2011), one of the top ten fastest growing cities in America (2010), and one of the best places for business and careers in America (2010).  We emphasize teaching excellence, cyber-active learning, and interactive education.  Benefits (health, dental, vision, tuition, etc.) are available with this position.  

 For more information, check out our home page at .

 The Higher Education Opportunity Act requires institutions participating in federally funded financial aid programs to make information about the institution available to the public, current and prospective students, and current and prospective employees. The Bellevue University Consumer Information webpage, found at , provides readily accessible information to help consumers make informed decisions about post-secondary education. Bellevue University’s Annual Security and Fire Safety Report (ASR), found at , provides information about campus crime statistics and institutional security policies and procedures as well as information about student housing fire statistics and fire safety policies. You can obtain a paper copy of these reports from the Bellevue Dean of Students office by calling 402-557-7028. In addition to this, Bellevue University is an Equal Opportunity Employer .

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