Registration Analyst 2

East Tennessee State University, United States

Updated: 12 days ago
Location: Johnson City, TENNESSEE
Deadline: 19 Apr 2024

Posting Details
Position Information


Job Title Registration Analyst 2
Department Registrar - 25540
Pay Grade 7
Job Category Support Staff
Job Summary
The Office of the Registrar is accepting applications for a Registration Analyst 2.
The Registration Analyst 2 plays a crucial role in managing and overseeing the process of student registration within the university. This position involves a detailed understanding of registration policies and procedures, ensuring compliance with both internal and external procedures and policies. Ideal candidates for this position should have strong analytical skills, attention to detail, and the ability to work efficiently in a team environment. Proficiency in database management and a customer-focused approach are essential. This will be under general supervision. The Registration Analyst processes course edits for academic programs across 10 colleges and manages the Registration helpline and the reghelp email account
Normal office hours are Monday – Friday from 8:00 am – 4:30 pm. You may be required to work some evenings and Saturdays during Registration and Graduation.
The value of employment at ETSU goes far beyond salary. The official workday is 7.5 hours, which includes a one-hour lunch/meal break. Regular benefited ETSU employees enjoy a full range of benefits, services, and programs including:
  • Paid time off & leave
  • 17 paid holidays
  • Educational Assistance
  • Health and life insurance
  • Retirement
  • Access to University facilities and services and much more!


Check out the ETSU Human Resources Benefits page for additional information at: https://www.etsu.edu/human-resources/benefits/ .
ETSU is committed to ensuring that our students, faculty, and staff are valued and work in an environment of openness and acceptance. ETSU is an Equal Opportunity/Affirmative Action employer.
Disclaimer: The Job Summary is intended to describe the general nature and level of work individuals perform in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employees must be able to perform the position’s essential functions satisfactorily with or without reasonable accommodations.
Knowledge, Skills and Abilities
  • Knowledge of university support service operations.
  • Knowledge of university policies, procedures, structure, and services offered.
  • Knowledge of office practices, procedures, and equipment.
  • Knowledge of standard computer and software packages (Microsoft Word and Excel).
  • Skills in developing, organizing, managing, and executing detailed processes and workflows.
  • Skills in time management and prioritizing workload.
  • Ability to demonstrate professionalism and good interpersonal skills.
  • Ability to work with a variety of people in a high-volume customer service environment.
  • Ability to effectively communicate with faculty, staff, students, and the general public.
  • Ability to problem solve while maintaining a high level of accuracy.
  • Ability to work independently and as part of a team.
  • Ability to extract relevant information from conversations and/or documents.
  • Ability to learn and utilize new registration software.
  • Ability to interpret and apply policies consistently.
  • Ability to produce work accurately in a fast-paced environment.
  • Ability to proofread, collect, and compile data materials pertaining to registration.
  • Ability to maintain confidentiality of FERPA-protected information.
Required Qualifications
  • High school diploma or equivalent plus two years of office experience and/or customer service experience.


or
  • An equivalent combination of education and experience.
Preferred Qualifications
  • Two years of college education/Associate’s Degree.
  • Two years of related clerical or secretarial experience and two years of experience in a customer service position.
  • Excellent written and oral communication skills, as well as excellent customer service skills and attention to detail
  • Experience working in higher education or a fast-paced environment.
  • Investigative, data analysis, and verification skills.
  • Ability to provide excellent customer service skills dealing with the general public, as well as students, staff, and faculty.
  • Extensive knowledge of Microsoft Office Suite.
  • Experience with registration or scheduling processes.
Salary 31,880

Posting Detail Information


Posting Number SS01554P
Is this position subject to a criminal background check? No
Is any part of the funding for this posting coming from a grant or outside funding source? No
Open Date 04/05/2024
Close Date 04/19/2024
Open Until Filled No
Special Instructions to Applicants
Support Staff positions are only required to be posted for a minimum of five (5) calendar days. The closing date for this posting is subject to change without notice to applicants. All positions at East Tennessee State University are contingent upon sufficient funding.

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