Regenstein Circulation Services Assistant

Department ​
 
Library C & A - Access Serv - Coll Mgmt & Circ - Regenstein Circ

About the Department

​

As a center of intense intellectual inquiry, the University of Chicago Library aspires to be the most dynamic research and learning environment in the world, supporting the University’s commitment to research and teaching and to using its intellectual resources to help solve the world’s problems. Even as we continue to focus on building and preserving our renowned collections, the Library is assuming new roles that are vital to research, innovation, and learning at the University. In the process, we are leveraging the deep expertise of Library staff, developing services that support new avenues of research, and expanding access to and preservation of scholarly resources in ways that advance the goals of the University community and the needs of the next generation of scholars

Job Information ​
 

Job Summary:

Reporting to the Head of Regenstein Circulation & Building Resources, the Regenstein Circulation Services Assistant will work under the direction of the Regenstein supervisor on duty. This position performs routine circulation functions and should have general knowledge of stacks maintenance and troubleshooting patron concerns relating to their library accounts and library materials.

Responsibilities:

• Answers inquiries concerning overdue books, recalls, reserve problems, and fines in person, over the phone, and via online ticketing
• Performs all routine circulation functions including checking in and out, renewals, and shelving of library materials including interlibrary loan and course reserves
• Understands and implements library procedures and policies
• Provides response to emergencies and assists patrons in contacting University Police
• During evenings/weekends, helps to enforce policies for maintaining a scholarly 
• environment in the Library
• Coordinates with other circulation units in Regenstein and other campus libraries
• Oversees the circulation and entry control desks on evenings and weekends in the absence of a supervisor

Competencies: 

• Basic knowledge of circulation practices, procedures, and technologies preferred
• Communicate effectively in English, both orally and in writing
• Strong customer service skills required
• Strong organizational skills, attention to detail, and accuracy required• Ability to remain calm in difficult situations, and handle all interactions with diplomacy, patience, respect, and discretion required

Additional Requirements ​​
 

Education, Experience, or Certifications:

Education:

• High school diploma or GED required
• Bachelor’s degree preferred

Experience:

• Previous library experience preferred
• Significant customer service experience in a fast-paced library, retail, or similar environment required
• Knowledge and experience with computer application such as MS Office, email, and use of internet required

Working Conditions and Physical Requirements:

• Carry or lift loads of up to 50 pounds
• Push/pull loaded book trucks
• Shelve and retrieve materials at varying heights
• Work evening and weekend hours, occasionally flexing work schedule during changes in Library hours during interim breaks
• Hear, including making fine discriminations in sound
• See, including color, depth perception, or clarity; must be able to visually focus on print and electronic material for long periods
• Sit for 4 hours or more
• Stand for up to 4 hours
• Use computers extensively for 4 hours or more
• Make repetitive wrist, hand, or finger movements
• Operate equipment necessary to perform job
• Work independently without constant supervision

Pay Range:

• $16.90 - $19.73 per hour

Required Documents:

• Resume/CV
• Cover Letter

When applying, the document(s) MUST  be uploaded via the My Experience page, in the section titled Application Documents of the application.

Benefit Eligibility ​
 
Yes

COVID-19 Vaccination or Approved Medical or Religious Exemption Required
 

Yes

Pay Frequency ​
 
Hourly

Pay Range
 
Please refer to Additional Requirements to see the pay ranges

Scheduled Weekly Hours ​
 
37.5

Union ​
 
024- Local 743, I.B.T. Clerical

Job is Exempt
 
No

Drug Test Required
 
No

Motor Vehicle Record Inquiry Required
 
No

Health Screen Required
No

Posting Date ​
 
2021-11-29-08:00

Remove from Posting On or Before ​
 
2022-05-29-07:00

Posting Statement: ​​
 

Effective October 15, 2021, the University of Chicago requires COVID vaccination for all students, faculty, and staff members. Individuals may claim exemption from the vaccine requirement for medical or religious reasons.
The University of Chicago is an Affirmative Action/ Equal Opportunity /Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

 

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

 

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

 

All offers of employment are contingent upon a background check that includes a review of conviction history.  A conviction does not automatically preclude University employment.  Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

 

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu . Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

Department ​
 
Library C & A - Access Serv - Coll Mgmt & Circ - Regenstein Circ

About the Department

​

As a center of intense intellectual inquiry, the University of Chicago Library aspires to be the most dynamic research and learning environment in the world, supporting the University’s commitment to research and teaching and to using its intellectual resources to help solve the world’s problems. Even as we continue to focus on building and preserving our renowned collections, the Library is assuming new roles that are vital to research, innovation, and learning at the University. In the process, we are leveraging the deep expertise of Library staff, developing services that support new avenues of research, and expanding access to and preservation of scholarly resources in ways that advance the goals of the University community and the needs of the next generation of scholars

Job Information ​
 

Job Summary:

Reporting to the Head of Regenstein Circulation & Building Resources, the Regenstein Circulation Services Assistant will work under the direction of the Regenstein supervisor on duty. This position performs routine circulation functions and should have general knowledge of stacks maintenance and troubleshooting patron concerns relating to their library accounts and library materials.

Responsibilities:

• Answers inquiries concerning overdue books, recalls, reserve problems, and fines in person, over the phone, and via online ticketing
• Performs all routine circulation functions including checking in and out, renewals, and shelving of library materials including interlibrary loan and course reserves
• Understands and implements library procedures and policies
• Provides response to emergencies and assists patrons in contacting University Police
• During evenings/weekends, helps to enforce policies for maintaining a scholarly 
• environment in the Library
• Coordinates with other circulation units in Regenstein and other campus libraries
• Oversees the circulation and entry control desks on evenings and weekends in the absence of a supervisor

Competencies: 

• Basic knowledge of circulation practices, procedures, and technologies preferred
• Communicate effectively in English, both orally and in writing
• Strong customer service skills required
• Strong organizational skills, attention to detail, and accuracy required• Ability to remain calm in difficult situations, and handle all interactions with diplomacy, patience, respect, and discretion required

Additional Requirements ​​
 

Education, Experience, or Certifications:

Education:

• High school diploma or GED required
• Bachelor’s degree preferred

Experience:

• Previous library experience preferred
• Significant customer service experience in a fast-paced library, retail, or similar environment required
• Knowledge and experience with computer application such as MS Office, email, and use of internet required

Working Conditions and Physical Requirements:

• Carry or lift loads of up to 50 pounds
• Push/pull loaded book trucks
• Shelve and retrieve materials at varying heights
• Work evening and weekend hours, occasionally flexing work schedule during changes in Library hours during interim breaks
• Hear, including making fine discriminations in sound
• See, including color, depth perception, or clarity; must be able to visually focus on print and electronic material for long periods
• Sit for 4 hours or more
• Stand for up to 4 hours
• Use computers extensively for 4 hours or more
• Make repetitive wrist, hand, or finger movements
• Operate equipment necessary to perform job
• Work independently without constant supervision

Pay Range:

• $16.90 - $19.73 per hour

Required Documents:

• Resume/CV
• Cover Letter

When applying, the document(s) MUST  be uploaded via the My Experience page, in the section titled Application Documents of the application.

Benefit Eligibility ​
 
Yes

COVID-19 Vaccination or Approved Medical or Religious Exemption Required
 

Yes

Pay Frequency ​
 
Hourly

Pay Range
 
Please refer to Additional Requirements to see the pay ranges

Scheduled Weekly Hours ​
 
37.5

Union ​
 
024- Local 743, I.B.T. Clerical

Job is Exempt
 
No

Drug Test Required
 
No

Motor Vehicle Record Inquiry Required
 
No

Health Screen Required
No

Posting Date ​
 
2021-11-29-08:00

Remove from Posting On or Before ​
 
2022-05-29-07:00

Posting Statement: ​​
 

Effective October 15, 2021, the University of Chicago requires COVID vaccination for all students, faculty, and staff members. Individuals may claim exemption from the vaccine requirement for medical or religious reasons.
The University of Chicago is an Affirmative Action/ Equal Opportunity /Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

 

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

 

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

 

All offers of employment are contingent upon a background check that includes a review of conviction history.  A conviction does not automatically preclude University employment.  Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

 

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu . Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.