Redmond Campus Student Support Services and Student Commons Attendant (Part Time, Temporary Hourly, Non-Benefited)

Central Oregon Community College, United States

Updated: about 4 hours ago

Location: Redmond, OREGON

Job Type: Temporary

Deadline: ;

Position Details
Position Information

Position Title	Redmond Campus Student Support Services and Student Commons Attendant (Part Time, Temporary Hourly, Non-Benefited)
Classification Title	Temporary PT Hourly
Hourly rate, Stipend, or Load Unit	$15.00
Close Date
Position Type/Employee Class	Temporary PT Hourly
Instructor Status
Overtime Eligible	Non-Exempt
FLSA Status
Campus Location	Redmond
Primary Purpose	Provide front line student support and general customer service for students and patrons in the Redmond Student Commons. Offer support in basic student technology, Barber Library services and resources, and student services. Provide primary support and maintenance of RTEC’s instructional and library resources and technology equipment. As directed, operate the Student Commons lending program: providing student access to laptops, hot-spots, course material, text books, library equipment and periodicals.
Essenatial Duties and Responsibilities	Provide excellent customer service to all users of the Student Commons. Troubleshoot and assist students with COCC software questions and refer questions to Student Tech Help accordingly. Provide student support services as needed and refer students to appropriate departments and student services personnel as applicable. Provide circulation services (check out/check in) for laptops, hotspots, or other technology (cameras, headphones, etc.); provide basic maintenance/troubleshooting of RTEC’s technology lending collection. Under direction of Barber Library staff, provide library resources and circulation services to students and patrons; refer questions to Barber Library’s Help Services accordingly. Maintain, distribute and lend instructional resources housed in the Student Commons for students, faculty and staff. Work with Barber Library staff to maintain library collections, periodicals, instructional resources, equipment and library resources in the Student Commons and on the Redmond campus. Ensure Student Commons is ready for service during week and weekend hours following procedures and policies for opening and closing the area. Report issues to the Redmond Campus Director in a timely manner. Under the direction of the Redmond Campus Director, assist Redmond campus staff and faculty with general office support and zoom technology for streaming classes. Special tasks and other projects as assigned.
Department Specific
Knowledge, Skills, and Abilities	Individuals must possess these knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the duties and responsibilities of the job, with or without reasonable accommodation, using some other combination of skills and abilities. The individual is expected to follow College work rules and policies. Must be reliable and punctual. Excellent customer service skills required. Considerable computer and keyboarding ability; adept with software applications/databases, Internet usage. Team player and excellent communicator. Perform all duties with a high degree of accuracy, efficiency, and strong attention to detail. Ability to work independently and perform responsibly without direct supervision. Ability to follow complex instructions and adapt to frequent changes in processing procedures. Flexibility, willingness to work at varying paces, and ability to multi-task essential. Familiarity with the college, library services, and student services is helpful.
Ergonomic Requirements	Must be able to lift up to 20 lbs. Must be able to bend. Must have physical flexibility and stamina. Regular office hours are established between 8 am – 5 pm during the workweek. Incumbent must be able to function effectively indoors in an office environment engaged in work of primarily a sedentary nature. Requires the ability to work at a workstation for extended periods. Required to write, read written materials and computer screens. All individuals are required to perform essential functions with or without reasonable accommodation.
Minimum Requirements	High school diploma, GED or higher Successful criminal history check.
Equivalency Statement	The College recognizes the value of skills and knowledge gained outside of formal higher education and paid employment. Applicants who do not meet minimum qualifications but present other qualifications or experience equivalent to those required will be considered and are encouraged to apply. To qualify under equivalency, applicants must indicate how they qualify under equivalency by responding to the supplemental question presented during the application process.
Preferred Qualifications	Experience working in front-line, public-facing customer service, preferably in a library, IT or help desk environment.
EEO Statement	The goal of Central Oregon Community College is to provide an atmosphere that encourages our faculty, staff and students to realize their full potential. In support of this goal, it is the policy of Central Oregon Community College that there will be no discrimination or harassment on the basis of age, disability, sex, marital status, national origin, ethnicity, color, race, religion, sexual orientation, gender identity, genetic information, citizenship status, veteran or military status, pregnancy or any other classes protected under federal and state statutes in any education program, activities or employment. Persons with questions about this statement should contact Human Resources at 541.383.7216 or the Vice President for Student Affairs at 541.383.7211. This policy covers nondiscrimination in both employment and access to educational opportunities. When brought to the attention of the appropriate parties, any such actions will be promptly and equitably responded to according to the process outlined in general procedures sections N-1, N-2, or N-3. In support of COCC’s EEO statement, bilingual fluency in English and Spanish is considered a plus, along with experience working in a diverse multicultural setting.

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