Receptionist, Counseling and Psychological Services – Division of Student Affairs

For more than 70 years, the Counseling and Psychological Services (CaPS) at Carnegie Mellon University has been addressing the mental health needs of the university community by providing confidential treatment to students and collaborating with staff, faculty and family members. CaPS helps students improve their psychological health by facilitating insight and fostering deeper understanding of their personal struggles needed to make better choices for themselves. Services at CaPS are developmental in nature, aimed at supporting students in the moment and in their personal growth and maturation over time.

Carnegie Mellon University's Counseling and Psychological Services is currently seeking a full-time Administrative Receptionist. This role presents an exceptional opportunity for individuals who thrive in dynamic and engaging work environments. As part of our team, you will play a vital role in providing essential administrative and clerical support to the department.

Your core responsibilities will include:

• Perform intermediate-level office tasks including receptionist and front desk duties, document processing, general office support, and report generation.

• Greet students, faculty, and visitors warmly upon arrival at the counseling center.

• Create a welcoming and supportive environment for individuals seeking counseling services.

• Provide initial information about the counseling center's services and procedures.

• Answer incoming calls and respond to inquiries regarding counseling services, appointment availability, and general information.

• Monitor and manage the counseling center's email inbox, promptly responding to messages and forwarding them to the appropriate staff members.

• Oversee the granting and revocation of access rights to maintain security protocols.

• Create, format, and edit documents as required by the counseling center.

• Ensure compliance at all times.

• Assist in ensuring smooth operations within the counseling center.

• Use the center's scheduling system to coordinate appointments, optimizing availability and accommodating urgent requests

• Guide clients through necessary paperwork for their initial counseling sessions.

• Verify student enrollment status and insurance information while maintaining confidentiality and accuracy of client records.

• Contribute to the overall efficiency and effectiveness of the counseling center's operations as directed by supervisors or management

• Other duties as assigned

At Counseling and Psychological Services, we value flexibility, excellence, and passion. We prioritize inclusion, collaboration, and cultural sensitivity. Therefore, we seek a team member who can effectively engage with a diverse range of internal and external partners with integrity. We are looking for someone who shares our values and is committed to supporting the university's mission through their work.

You should demonstrate:

• Proficient typing speed of 50 to 80 (WPM) with a high level of accuracy.

• Strong troubleshooting skills for resolving common computer and software issues independently.

• Willingness to learn and adapt to new software and technology as needed for the role.

Qualifications:

• High School Diploma/GED required

• 3-5 years of relevant experience required

• A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.

Requirements:

• Successful background check

• Child Protection Clearances

Additional Information:

• Typical Work Schedule: Monday-Friday from 8:30-5:00 pm. An alternate work schedule allowing for evening and weekend hours will be required on occasion.

• Sponsorship: Applicants for this position must be currently legally authorized to work for CMU in the United States. CMU will not sponsor or take over sponsorship of an employment visa for this opportunity.

Joining the CMU team opens the door to an array of exceptional benefits, available to all full-time Carnegie Mellon University employees. Experience the full spectrum of advantages, from comprehensive medical, prescription, dental, and vision insurance to enticing retirement savings programs. Unlock your potential with tuition benefits and take well-deserved breaks with generous paid time off and holidays. Rest easy knowing you are covered by life and accidental death and disability insurance. For a comprehensive overview of the benefits awaiting you, explore: https://www.cmu.edu/jobs/benefits-at-a-glance .

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond just credentials, we consider the role & responsibilities, your invaluable work experience, and the knowledge gained through education and training. We acknowledge and appreciate your unique key skills and the diverse perspectives you bring. Our dedication to fostering an inclusive work environment means we also account for geographic differentials. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in this exciting opportunity?! Apply today!

Location

Pittsburgh, PA

Job Function

Administrative Support and Coordination

Position Type

Staff – Regular

Full Time/Part time

Full time

Pay Basis

Hourly

More Information: 

• Please visit “Why Carnegie Mellon ” to learn more about becoming part of an institution inspiring innovations that change the world. 

• Click here to view a listing of employee benefits

• Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran. 

• Statement of Assurance