Receptionist

Under the guidance of the Facilities Manager, the Receptionist provides reception and front desk services to all faculty, staff, students, and outside visitors. Main duties include processing incoming calls, greeting visitors, and facilities support.

Education/Experience

• High school diploma or GED equivalent required.
• Minimum two (2) years reception/front desk/guest services experience required

• Certifications/Licenses: N/A

Knowledge/Skills/Abilities

• Knowledge of foundational customer service principles focused on effective time management and timely follow-up and follow-through
• Experience with providing excellent customer service
• Strong collaboration acumen and abilities
• Demonstration of Emotional Intelligence and professional maturity
• Proficient and functional knowledge of MS Office (Word, Excel, Powerpoint, Teams, and Outlook)
• Strong communication acumen including written, oral, and listening

Supervision (if applicable):  N/A

Essential Duties & Responsibilities:

• Manages the switchboard by processing incoming calls according to departmental procedures (understanding of individual/departmental/organizational responsibilities, proper guest screening via telephone and in-person, etc.)
• Greets all guests with a friendly, welcoming attitude focused on customer service; issues guest badges, announces guests according to procedure and maintains a tidy work area
• Supports Facilities Department with general maintenance requests; including but not limited to the submission of work tickets for addressing lockouts, hot/cold temperature calls, lights out, and key requests, if needed.
• Responds to campus inquiries and concerns. Ensures timely and quality service delivery to campus staff and students. Follows up with the community to ensure user satisfaction.
• Supports personnel and Campus Security with issuing keys for locker room and AV cabinet access requests.
• Manages mail services including sorting and distribution, updating mailboxes, and the shipping and receiving of packages.
• Provides event/meeting support through communicating a daily schedule of events and guests, printing guest badges, checking-in attendees, coordinating information with security and the events coordinator.
• Assists with purchasing and vendor management including office supplies, paper, stationery, coffee/vending, document destruction, and processing invoices
• Provides administrative support for employees on/off-boarding with the university.
• Updates organization documents including phone list, floor plan, reception manual, etc.
• Maintains an up-to-date understanding of campus policies and procedures as it relates to campus hours, security process, after-hours guests, holiday schedule, etc.

Work Hours: 8:00 am to 4:00 pm, Monday through Friday.  Occasional OT required for special events held on campus

Work Environment:  The usual and customary methods of performing the job's functions require the following physical demands: some lifting, carrying, pushing, and/or pulling and significant fine finger dexterity. Generally, the job requires 60% sitting, 30% walking, and 20% standing. This job is performed in a generally clean and healthy environment.

Universal Core Behaviors:

Communication:

• Effectively expresses oneself in all oral and written communications.
• Exhibits good listening and comprehension skills.
• Keeps others informed, as well as responds, in a timely manner.
• Demonstrates match between words and actions.
• Responds with tact, diplomacy, respect, and composure when dealing with others.
• Promotes the spirit and essence of the School’s Vision, Mission, Values, and Key Strategies through both verbal and written communication.

 Teamwork and Collaboration:

• Cooperates with others toward the achievement of common goals.
• Seeks consensus and win-win solutions to problems and conflicts.
• Contributes actively and participates fully in team initiatives.
• Puts the success of the team above own interests.
• Builds and maintains constructive work relationships.

Responsive to Change:

• Supports changes in the work environment.
• Displays a proactive, problem-solving approach toward work.
• Committed to life-long learning by continuously increasing skills, knowledge and effectiveness.
• Actively seeks and initiates creative and innovative solutions.
• Exercises sound, accurate, and informed independent judgment when needed.

 Quality-Driven and Accountable:

• Results-oriented and committed to quality through continuous process improvement.
• Eliminates ineffective activities and closes performance gaps.
• Anticipates and responds to customer needs.
• Monitors own performance, accept responsibility for actions, and actively seeks feedback.
• Meets deadlines and completes projects and activities in a professional, timely manner.
• Seeks opportunities to increase productivity and/or reduce costs while maintaining the highest quality standards (fiscally responsible).

Support of Vision, Mission, Values, Key Strategies:

• Supports and models the School’s Values of social interest, compassion, justice, respect for the individual, honors diversity and difference, intellectual rigor, optimism, and collaboration.
• Articulates the School’s Vision, Mission, and Key Strategies in a way to educate others.
• Demonstrates active commitment in advancing the School’s Vision, Mission, and Key Strategies.
• Exhibits personal integrity, honesty, zeal, and compassion.
• Aligns work processes to advance the School’s strategic plan and key strategies.

Equal Opportunity Employer

It is the policy of Adler University that all persons are entitled to Equal Employment Opportunity (EEO) protection. The University does not discriminate against any individual for employment because of age, religion, race, color, gender, gender identity, sexual orientation, national origin, ancestry, marital status, physical or mental disability, military status (including unfavorable discharge from the military), or any other category protected by federal, state, or local law.

 As part of Adler's equal employment opportunity policy, Adler will also take affirmative action to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.