Receiving Teller II - Student Accounts

About Framingham State University:

Framingham State University was founded in 1839 for a singular purpose - meeting a public need to promote the public good.  At our founding as the nation's first public normal school, that need was for comprehensively educated public school teachers who would, in turn, promote an educated citizenry.  FSU continues to offer exceptional teacher education programs and, while we are proud of our roots as a teachers' college, we have grown far beyond them.  Public need continues to evolve and FSU right along with it.  Our students and alumni are making waves in the fashion industry, designing nutrition plans for professional athletes, writing for major media and news organizations, and working for Fortune 500 companies right here in Framingham. FSU is unapologetically a public institution offering accessible, affordable educational opportunities that integrate an academically challenging liberal arts education with workforce preparation programs, in a highly personalized teaching environment. Our programs have expanded but our purpose and commitment to public education for the public good remain steadfast. 

At FSU, we are deeply committed to inclusive excellence and strive to promote a culture of antiracism, encouraging a challenging yet collaborative learning environment, and providing culturally relevant education. FSU is designated as an emerging Hispanic-Serving Institution by the Hispanic Association of Colleges and Universities and also belongs to the Howard Hughes Medical Institute (HHMI) Inclusive Excellence community, providing national leadership in science education and exploring strategies that will lead to more inclusive science education. We are honored that our commitment earned FSU six Higher Education Excellence in Diversity (HEED) Awards from INSIGHT Into Diversity. We encourage applications from those who share our commitment to promoting a diverse, welcoming, and inclusive community.

FSU currently enrolls about 3,000 undergraduate and 1,000 graduate and professional students, offers 39 undergraduate majors, and enrolls 41% BIPOC students in our undergraduate programs.  Ideally situated between Boston and Worcester, FSU and the surrounding area are steeped in history, achievement, and innovation and provide access to urban hotspots, verdant landscapes, natural and cultural amenities, and diverse communities.

Our founding motto, LIVE TO THE TRUTH, was said at the end of each class by beloved first principal, Cyrus Peirce, who sought to discover and teach "truth in theory and principle...truth in spirit and motive...truth in manner and form...truth intellectual and truth moral." Early leaders found this motto "speaks of sincerity of spirit...of intensity of effort, of resolution to succeed, of joy in achievement." LIVE TO THE TRUTH aptly reflects our past and our pledge for the future as it continues to guide our institution in practice and endeavor. If you share in this quest for truth and a commitment to living it fully, make the next chapter of your career the best chapter at Framingham State University.

Learn more about our career opportunities at www.framingham.edu/careers .

Job Description:

GENERAL STATEMENT OF DUTIES:

Provide overall clerical support to the Student Accounts Department.   Duties include performing clerical support for the general operation of the Student Accounts Department including but not limited to providing exceptional customer service to students, parents, employees and others. Responsible for receiving and posting payments to accounts and receipts. The Receiving Teller II will check accounts for accuracy and conformance with established procedures, guidelines, rules and regulations.  Duties include notifying delinquent payers of amounts due and options available. The position requires searching for sources of account imbalances or discrepancies; preparing reports; disseminating financial information and payment options to students and others; maintaining proper cash control procedures and balancing cash collected, as well as disbursing financial aid.to student accounts. The position may coordinate and assign some work activities to student workers or contracted employees (1-3) to ensure compliance with laws.  Other duties may be assigned as required and as business necessities change.  The person in this position must be able to handle multiple and changing tasks in a highly interactive environment and maintain composure in a sometimes stressful environment.

Please review the full classification specifications .

SUPERVISION RECEIVED:

Associate Director of Student Accounts/Associate Bursar
Director of Student Accounts/Bursar
Indirect from Assistant Director of Student Accounts/Assistant Bursar

SUPERVISION EXERCISED:

Student Workers and Contractors

EXAMPLES OF SPECIFIC DUTIES AND RESPONSIBILITIES:

• Serve as team member to ensure that all students (prospective/current), parents/guardians, and alumni receive prompt, accurate, friendly, and courteous service from the student accounts department.
• Create/maintain an environment where all who visit the office feel valued and respected.
• Develop, revise, and with approval of supervisor, carry out work procedures, in cooperation with other departments within the Student Services Center, to ensure the efficient and effective flow of work.
• Act as student accounts liaison with other departments within the University.
• Provide student account service to students, parents, and other constituents in person, via email or telephone. 
• Disburse financial aid awards to student accounts as scheduled.
• Process categorial tuition waivers
• Responsible for interfacing with third-party vendor regarding payment plan options and review to ensure accurate information and reconciliations.
• Works to identify and help resolve any short payments and / or billing vs. payment discrepancies.
• Provides any relevant reconciliations.
• May carry bank deposits to the bank (with campus police escort) and/or university business office.
• Regular and punctual attendance required.
• Perform other clerical duties as assigned by the department supervisor.

WORKING CONDITIONS:

Work is performed on-site in the Student Services Center.  Normal office environment, prolonged periods of time spent sitting and/or standing.  Frequent work at fast pace with unscheduled interruptions.  Frequent computer usage at workstation throughout shift.  Responsibilities occasionally may require an adjustment work schedule, overtime, and evening/weekend hours.  Public contact position requiring appropriate business-like apparel.  

Requirements:

MINIMUM QUALIFICATIONS:

Applicants must have at least (A) three years of full-time, or equivalent part-time, clerical experience the major duties of which involved cashiering, bookkeeping, account recording or the direct handling of funds received or paid out and worked in a fast-paced customer service environment, or (B) any equivalent combination of the required experience and the substitutions below. 

PREFERRED QUALIFICATIONS:

• Ability to adapt to changing priorities and situations on demand.
• Banner experience
• Ability to meet deadlines and work under pressure.
• Experience in higher education, specifically student accounts, financial aid, or a student financial services area. 
• Bachelor's Degree preferred; or a combination of post-secondary education with several years of professional experience in student accounting, making calculations, and determining changing rates and movement of funds.

Candidates who are bilingual in English and Spanish or English and Portuguese are strongly encouraged to apply.

Additional Information:

This is a full-time, non-exempt, benefits-eligible position in the American Federation of State, County, and Municipal Employees (AFSCME) bargaining unit with a title of Receiving Teller II. The bi-weekly pay rate is $1,874.61 (grade 14, step 1).

Framingham State University conducts criminal history and sexual offender record checks on recommended finalists prior to final employment for all positions.

Framingham State University is an equal opportunity employer.

Members of underrepresented or minoritized groups, women, veterans, persons with disabilities, and all persons committed to equity, diversity, and inclusive excellence are strongly encouraged to apply.

Application Instructions:

Candidates must apply online by submitting:

• Cover Letter,
• Resume/CV,
• Equity and Inclusion Statement*,
• Names and contact information for three (3) professional references.

*The Equity and Inclusion Statement is an opportunity for candidates to discuss professional skills, experience and/or willingness to engage in activities that would enhance the university's efforts to promote a diverse, equitable, and inclusive community. Equity and inclusion statements will be considered as part of a transparent and comprehensive review of candidate application materials.

For full consideration, the receipt of application materials has been extended and must be received by February 23, 2024. However, applications may continue to be reviewed until the position is filled.

Framingham State University only accepts application materials through our online application system. We are unable to accept application materials through mail, email, fax, or hand delivery. If you experience technical issues with the online application process, please submit a helpdesk ticket.

Framingham State University understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance, please contact the Human Resources Office at 508-626-4530 or [email protected] .