Real Time Location System (RTLS) Analyst

Clinical Systems - Ancillary Systems

Full Time

77424BR

Job Summary

As an experienced technician in clinical applications, applies professional concepts and extensive industry knowledge to work on medium to large Real Time Location Systems (RTLS) projects of broad scope and complexity. Provides administrative and technical support in the development, installation, and ongoing maintenance of RTLS throughout the institution.  In support of the Medical Center Environmental Monitoring Program maintains an outstanding customer service-oriented relationship with each department stakeholder.  Maintains system/technical documentation, troubleshoots tags and RTLS at an application level, and facilitates open communication with IT / Clinical Systems and our departmental partners. Provides technical assistance in identifying and defining issues; evaluates and identifies methods and means for resolution and implements systems and procedures.  Experienced in RTLS asset tracking hardware and infrastructure devices. 

The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

The Ancillary Systems Group is within the Clinical Systems Department. The team consists of 4 groups including Technology Apps, Departmental Apps, Customer Engagement Apps, and Application Security.  The Departmental Applications team is involved in the design, building, testing, and implementation of clinical application systems. The team provides support to clinical users through knowledge of clinical processes, documentation needs, workflows, and clinical practice standards, when adapting software to meet their needs. The team also works with clinicians to create or adapt written protocols, prepares detailed specs encompassing clinical processes, information flow, risk and impact analysis. They also provide customer service, troubleshooting, and maintenance.

Required Qualifications

• Bachelor's degree in health care information technology, computer science, or related area, and / or equivalent combination of experience / training.
• Strong Experience supporting an RTLS program in a Healthcare environment
• Minimum of 1.5 years’ experience implementing or supporting an RTLS platform.
• Be available 24x7 for emergencies involving critical technical problems.
• Broad and / or in-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s). Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.
• Strong problem-resolution skills, with the ability to quickly diagnose problems and develop, test, and implement appropriate and effective solutions in a timely manner.
• Strong interpersonal skills, with the ability to effectively, train, support, and work collaboratively with users of clinical information systems at all professional and technical levels.
• Detail oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline.
• Strong written and verbal communication skills, with the ability to convey technical information and instructions to all levels of clinical application users in a specific, clear, and concise manner.

Preferred Qualifications

• 5+ years of professional experience in RTLS systems in medical environments, including procedure areas and patient care rooms.
• 5+ years navigating clinical environments in support of RTLS devices.
• Strong analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses.
• Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of RTLS functionality, efficiency, cost-effectiveness, policy, and performance.
• Strong understanding of medical device types and their use, able to adapt to different tracking RTLS tag types and deployment methods.
• Understanding of clinical operations and ability to quickly assess, recommend, and improve clinical workflows
• Strong skills in data manipulation for uploads of asset data to RTLS systems. 
• Expert knowledge of AwarePoint RTLS systems including InfoPoint & SearchPoint including the ZigBee infrastructure hardware. 

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Code and Payroll Title

008794 CLIN APPLICATIONS PROFL 3

Job Category

Clinical Systems / IT Professionals

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Location

Flexible (combination of onsite and remote work), Various Work Sites

Additional Shift Details

Monday - Friday