*Quality Supervisor

Join the Center for Public Management (OU CPM) at the University of Oklahoma and be part of a team dedicated to making a daily impact in the lives of Oklahomans. Located within the College of Continuing Education, OU CPM specializes in providing training, research, and consulting to enhance the efficiency and effectiveness of public sector agencies, staff, and community partners. Our focus is not only on professional and programmatic development but also on fostering a culture of growth and opportunity since 1994.

If making a meaningful difference in public service excites you, OU CPM is where your passion meets purpose.

The Quality Supervisor will provide direct supervision of Quality Assurance Specialists in ensuring effective evaluation and feedback on program related inbound call service and deliverables. The supervisor is responsible for ensuring quality staff are completing the required number of quality audits, evaluating staff with consistent criteria and providing appropriate feedback to staff.

• Organizes, coordinates and performs clerical and administrative functions following established standards.
• Assumes day-to-day responsibility for organizing and coordinating specialized clerical functions.
• Answers questions, provides information and handles complaints for internal and external customers.
• Updates office procedures for a more efficient operation when necessary
• Establishes and maintains filing systems including confidential documents.
• Selects, supervises, trains and evaluates performance of assigned staff.
• Prepares staff schedules and monitors and approves time worked.
• Plans and coordinates special projects.
• Performs other related duties as assigned.

This position is located in Noble, Oklahoma and may be eligible for remote or hybrid work.

Required Education: Bachelor's degree, AND:

• 12 months of related experience.

Equivalency/Substitution:  Will accept 48 months experience in lieu of the Bachelor's degree for a total of 60 months related experience.

Skills:

• Basic math skills
• Advanced computer skills with wide knowledge of business software
• Proficient in Microsoft Office
• Detail oriented for accuracy of data and information
• Highly organized and able to handle multiple projects and deadlines

Certifications:

• None

Advertised Physical Requirements:

• Communicate effectively
• Engage in repetitive motion
• Standard office environment.

Departmental Preferences:

• None

Supervision: 10 Contact Center Specialist

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy.  To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing .

Diversity Statement: The University of Oklahoma is committed to achieving a diverse, equitable, and inclusive university community by recognizing each person's unique contributions, background, and perspectives. The University of Oklahoma strives to cultivate a sense of belonging and emotional support for all, recognizing that fostering an inclusive environment for all is vital in the pursuit of academic and inclusive excellence in all aspects of our institutional mission.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.