Quality Representative

Requisition Id 12669 

Overview: 

The Quality Assurance Division at Oak Ridge National Laboratory (ORNL) is seeking qualified applicants for the position as Quality Representative (QR). The QR works with the Group Lead (GL), customers, and other quality professionals to support/develop quality processes, tools and techniques, quality management systems, project/process improvements, strategic planning and performance metrics, and other quality-related initiatives to support the Financial Management System within the Business Services Directorate.

This position is responsible for providing support services by proactively deploying Laboratory policies, procedures, quality tools, and quality methodology in line organizations that meet the customers' requirements and achieves reliable and effective results supporting the customer's mission.

ORNL is the largest US Department of Energy science and energy laboratory, conducting basic and applied research to deliver transformative solutions to compelling problems in energy and security. Our diverse capabilities span a broad spectrum of scientific and engineering disciplines, enabling the Laboratory to explore fundamental science challenges and to carry out the research needed to accelerate the delivery of solutions to the marketplace.

Major Duties/Responsibilities:

The QR works with customers to lead projects for incorporating quality philosophy, tools and techniques, quality management systems, business/process improvements, strategic planning and performance metrics, and other quality related initiatives. The QR may also support the central staff in the development of programs, processes and procedures. Major responsibilities include:

• Provides support to the Business Services Directorate to address issues and enhance performance.
• Provides quality planning assistance on various tasks, projects,  work evolutions; provides assessments of work in progress, including documentation reviews against specifications.
• Provides guidance on use of QA tools and processes, performance improvement, and facilitation of process improvement to line management and staff.
• Conducts investigations, corrective action verification and analysis and resolves quality problems, including non-conformances, and ISO-9001 non-compliances.
• Serves as a Point of Contact for coordinating internal and external assessments for compliance, including follow up activities.
• Identifies and/or solves problems; assessing needs to achieve desired business results.
• Develops project plans, checklists, procedures, and guidance for efficient and effective deployment of management systems and organizations supported.
• Establishes relationships and works effectively with external and internal customers to meet goals; and assesses customer satisfaction.
• Identifies and understands customer needs while influencing the prioritization and development of quality initiatives.
• Builds and develops relationships with peers and others to exchange feedback and Lessons Learned on issues or concerns.
• Analyzes, interprets, and communicates quality data to management.
• Operates and communicates effectively and efficiently with all levels of management on quality issues.
• Assists with performance assessment planning, implementation, and follow-up.
• Responds to assessments, with evaluation and closure of concerns and commitments.
• Performs trend and statistical analysis to support established metrics and goals.
• Leads continuous improvement initiatives in support of quality and performance management.
• Actively participates in, or leads meetings and business planning activities or review sessions for assigned organization.
• Reviews audit and assessment results and identifies the severity of findings or the risk associated with the findings to ensure the appropriate level of action is taken to eliminate non-conformance.
• Serves as technical or quality expert by responding to targeted questions from the field, or other organizations, and provides support to customers.

Basic Qualifications:

• A Bachelor’s Degree in science, engineering, or a related field.
• A minimum of five years of quality experience
• A working knowledge of recognized Quality Standards such as NQA-1, ISO 9001, and quality concepts.

Preferred Qualifications:

• Advanced level of knowledge in a technical specialty plus track record managing technical projects.
• Knowledge of a wide range of principles, theories, professional competencies & application techniques plus knowledge of other disciplines and functions.
• Significant experience applying & demonstrating these competencies leading technical programs.
• Familiarity with ORPS, PAAA, and DOE regulations is desired.
• Experience in Six Sigma methodologies and/or other process improvement methodologies, as well as the ISO 9001 Quality Management System, are considered pluses.
• Exceptional teamwork, statistical skills, and a positive, meticulous nature with a penchant for detail and precision are required attributes.
• Ability to use analytical skills to identify resolution of issues.
• Ability to positively interact with all management and staff levels.
• Demonstrated track record of investigation analysis and problem-solving is required.
• Ability to grasp a diverse range of technical criteria and proactively recommend improvement opportunities that address organizational risks.

• Strong computer and organizational skills with the ability to multitask are required.

• Must have excellent verbal and written communication skills.

Special Requirements:

Prolonged periods of sitting or standing. Basic physical requirements of an office position.

Q clearance:  This position requires a clearance from the Department of Energy. As such, this position is a Workplace Substance Abuse (WSAP) testing designated position. WSAP positions require passing a pre-placement drug test and participation in an ongoing random drug testing program.

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This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.

We accept Word (.doc, .docx), Adobe (unsecured .pdf), Rich Text Format (.rtf), and HTML (.htm, .html) up to 5MB in size. Resumes from third party vendors will not be accepted; these resumes will be deleted and the candidates submitted will not be considered for employment.

If you have trouble applying for a position, please email [email protected].

ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply.  UT-Battelle is an E-Verify employer.