Quality Improvement Coach

University of North Carolina at Chapel Hill, United States

Updated: 2 months ago
Location: Chapel Hill, NORTH CAROLINA
Job Type: FullTime
Deadline: 04 Mar 2024

Posting Information
Posting Information


Department Psychiatry-Wakebrook STEP - 412236
Posting Open Date 02/02/2024
Application Deadline 03/04/2024
Open Until Filled No
Position Type Permanent Faculty
Working Title Quality Improvement Coach
Appointment Type Faculty
Vacancy ID FAC0004939
Full-time/Part-time Full-Time Permanent
Hours per week 40
FTE 1
Position Location North Carolina, US
Hiring Range Dependent on Education/Experience
Proposed Start Date 04/01/2024

Position Information


Be a Tar Heel!
A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities . Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.
One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.
University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package , paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose of Organizational Unit
The UNC School of Medicine has a rich tradition of excellence and care. Our mission is to improve the health and wellbeing of North Carolinians, and others whom we serve. We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education, and research. We strive to promote faculty, staff, and learner development in a diverse, respectful environment where our colleagues demonstrate professionalism, enhance learning, and create personal and professional sustainability. We optimize our partnership with the UNC Health System through close collaboration and commitment to service.
OUR VISION
Our vision is to be the nation’s leading public school of medicine. We are ranked 2nd in primary care education among all US schools of medicine and 5th among public peers in NIH research funding. Our Allied Health Department is home to five top-ranked divisions, and we are home to 18 top-ranked clinical and basic science departments in NIH research funding.
OUR MISSION
Our mission is to improve the health and well-being of North Carolinians and others whom we serve. We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education, and research.
Patient Care: We will promote health and provide superb clinical care while maintaining our strong tradition of reaching underserved populations and reducing health disparities across North Carolina and beyond.
Education: We will prepare tomorrow’s health care professionals and biomedical researchers by facilitating learning within innovative curricula and team-oriented interprofessional education. We will cultivate outstanding teaching and research faculty, and we will recruit outstanding students and trainees from highly diverse backgrounds to create a socially responsible, highly skilled workforce.
Research: We will develop and support a rich array of outstanding health sciences research programs, centers, and resources. We will provide infrastructure and opportunities for collaboration among disciplines throughout and beyond our University to support outstanding research. We will foster programs in the areas of basic, translational, mechanistic, and population research.
Position Summary
The UNC Department of Psychiatry and the Center for Excellence in Community Mental Health are seeking a Quality and Organizational Excellence Leader (Research Instructor) to steer cross-functional quality and process improvement initiatives.
Activities and Responsibilities:
1. Use project management skills to lead cross-functional quality and process improvement initiatives:
a. Encourage teams to maintain objectivity and psychological safety.
b. Gain commitment from all members of project team
c. Identify resources necessary to meet project needs (e.g., budget, personnel, and leadership)
d. Obtain and maintain executive support for projects through communication and leadership
e. Act as a consultant or mentor to other groups interested in implementing similar solutions
f. Navigate any conflicting interests among project stakeholders
2. Drive analytic and methodologic needs for improvement projects/initiatives:
a. Support leaders in development of problem charter and selection of best approach to solve a
particular problem.
b. Demonstrate mastery of basic statistical concepts, tools, and techniques
c. Have a working knowledge of advanced topics (e.g., linear regression, logistic regression,
DOE, etc.)
d. Teach/mentor others on basic analytic topics
e. Assist others with advanced analytic topics
f. Lead improvement initiatives using key methodologies (e.g., Lean, Six Sigma, the Model for
Improvement)
g. Teach specialists and analysts key improvement methodologies
3. Use data to inform quality improvement initiatives:
a. Make decisions based on analyses and data
b. Develop interventions and initiatives based on data
c. Challenge leaders and their current processes when improvement is needed
d. Identify methods for solving problems which eliminate steps, speed processes, reduces
complexity, and improves the experiences of patients and clinicians.
4. Apply for and serve as Principal Investigator for grants to facilitate clinical research as it pertains to improvement science
5. Develop curriculum and educate members of a multidisciplinary healthcare team, including trainees, in the development of skills in continuous quality improvement
Minimum Education and Experience Requirements
A master’s degree in an appropriate discipline (e.g., psychology, social work, public health, health informatics, or a related clinical discipline) is required.
The applicant should have one (1) year of experience in quality improvement team facilitation, project management, process improvement, or quality data analysis role. Clinical experience associated with leading quality improvement efforts may be assessed as equivalent to direct quality improvement experience, both in determining minimum requirements, as well as level of experience.
Preferred Qualifications, Competencies, and Experience
Competitive applicants will have proficiency in key improvement methodologies (e.g., Lean, Six Sigma, the Model for Improvement) and be able to demonstrate knowledge of basic statistical concepts, tools, and techniques. They will demonstrate excellent organizational skills, oral communication skills, and written communication skills. Experience working with an interdisciplinary team is preferred. Experience with data in Electronic Health Records and knowledge of health care and public mental health systems is highly valuable.
Special Physical/Mental Requirements
The applicant must have a valid driver’s license and reliable transportation.
Campus Security Authority Responsibilities

Not Applicable.
Special Instructions
Quick Link https://unc.peopleadmin.com/postings/273981

Department Contact Information


Department Contact Name and Title Morgan Elliston, HR Consultant
Department Contact Telephone or Email [email protected]
Academic Personnel Office Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the University’s Executive Vice Chancellor and Provost office at (919)-962-1091 or send an email to [email protected].
Please note: The Executive Vice Chancellor & Provost office will not be able to provide specific updates regarding position or application status. 
If you have any questions about the job requirements or the hiring department notify the Department Contact.
Equal Opportunity Employer Statement
The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

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