Quality Analyst

Requisition Id 12279 

Overview: 

The Quality Assurance Division (QAD) at Oak Ridge National Laboratory (ORNL) is seeking qualified applicants for the position as Quality Analyst. The Quality Analyst works with the Management System Owner (MSO), Group Lead (GL), customers, and other quality professionals to support/develop quality processes, tools and techniques, quality management systems, project/process improvements, strategic planning and performance metrics, and other quality-related initiatives to support the QAD along with the Environmental, Safety, Health & Quality (ESH&Q) Directorate. This position is responsible for providing support services by proactively deploying Laboratory policies, procedures, quality tools, and quality methodology in line organizations that meet the customers' requirements and achieves reliable and effective results supporting the customer's mission. This position is responsible for monitoring the performance of ORNL’s various organizations and management systems, through data collection, analysis, trending, and reporting. The position requires independent judgment, advanced analytical abilities, and expertise in assessments and issues management processes. It requires the ability to compile detailed and complicated charts and graphs and clear and concise technical reports to summarize organizational and management system performance. This position also independently manages and maintains processes and tools used for assessment/issues management.

ORNL is the largest US Department of Energy science and energy laboratory, conducting basic and applied research to deliver transformative solutions to compelling problems in energy and security. Our diverse capabilities span a broad spectrum of scientific and engineering disciplines, enabling the Laboratory to explore fundamental science challenges and to carry out the research needed to accelerate the delivery of solutions to the marketplace. As a U.S. Department of Energy (DOE) Office of Science national laboratory, ORNL has an extraordinary 80-year history of solving the nation’s biggest problems. We have a dedicated and creative staff of over 6,000 people! Our vision for diversity, equity, inclusion, and accessibility (DEIA) is to cultivate an environment and practices that foster diversity in ideas and in the people across the organization, as well as to ensure ORNL is recognized as a workplace of choice. These elements are critical for enabling the execution of ORNL’s broader mission to accelerate scientific discoveries and their translation into energy, environment, and security solutions for the nation.

Major Duties/Responsibilities:

The Quality Analyst  works with customers to primarily identify, generate and maintain performance measures.   The Quality Analyst will also be responsible for assisting with projects that incorporating quality philosophy, tools and techniques, quality management systems, business/process improvements, strategic planning, and other quality related initiatives. Major responsibilities include:

• Provide subject matter expertise in the deployment of analytical data generated from assessment and issues management processes by developing meaningful process performance metrics, key performance indicators, and data analysis techniques
• Conduct analyses of data generated from the QAD and ESHQ Directorate to deliver performance summaries and trends for management and contractor assurance purposes
• Combine a variety of datasets from multiple sources (Excel, Sql Server, etc) and compile an easily-maintable data model for producing analytic metrics.
• Compile, maintain, and report QAD performance data as assigned or requested ensuring data quality and accuracy
• Provides support to the QAD along with the ESH&Q Directorate to conduct analysis of data and enhance performance.
• Provide communication and interaction with Laboratory staff to understand customer needs to enable effective implementation of assessment and issues management processes, procedures, and tools, including
• Prompt response to customer requests
• Effective communication to customers, management, and peers
• Lead or participate in user groups for process improvements
• Provide support for effective management and maintenance of QAD’s assessment, issues and action tracking system
• Use knowledge and judgment to regularly contribute to the development of new concepts, techniques, and standards for effective implementation of system processes and tools
• Implement special projects and reports as requested
• Provides quality planning assistance on various tasks, projects, procurements, work evolutions; provides assessments of work in progress, including documentation reviews against specifications.
• Provides guidance to Laboratory on use of QA tools and processes, performance improvement, and facilitation of process improvement to line management and staff as needed
• General knowledge and understanding for quality requirements, including occurrence reports, non-conformances, and PAAA, NQA-1, ISO-9001, cGMP and 10CFR851 non-compliances.
• Identifies and/or solves problems; assessing needs to achieve desired business results.
• Identifies and understands customer needs while influencing the prioritization and development of quality initiatives.
• Deliver ORNL’s mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote diversity, equity, inclusion, and accessibility by fostering a respectful workplace – in how we treat one another, work together, and measure success.

Basic Qualifications:

• Bachelor’s degree in a science, business, technical or related discipline.
• Minimum of five years of experience in a research/scientific environment with experience in science discipline, information management, issues management or a related field. 
• A working knowledge of Business Analytics including the ability to interpret and communicate trends within datasets.

Preferred Qualifications:

• Proficiency in Microsoft tools  MS PowerPiont, MS Word, and Excel. Additional proficiency in MS Access and MSVisio preferred.
• Working knowledge of Power BI or comparable data modeling and analytics tool preferred
• Working knowledge of SharePoint site development and maintenance
• Exceptional teamwork, statistical skills, and a positive, meticulous nature with a penchant for detail and precision are required attributes.
• Knowledge and experience in data collection and analysis of various data streams that will come from across the Laboratory
• Ability to use analytical skills to identify resolution of issues.
• Demonstrated track record of investigation analysis and problem-solving is required.
• Ability to grasp a diverse range of technical criteria and proactively recommend improvement opportunities that address organizational risks.
• Strong organizational skills with the ability to multitask are required.
• Ability to work independently and/or as a team member in a collaborative environment exercising good judgment and responsibility
• Demonstrated flexibility to respond to requests for information or action with a short turnaround time

• Familiarity with ORPS, PAAA, and DOE regulations is desired.

Special Requirements:

Prolonged periods of sitting or standing. Basic physical requirements of an office position.

Q clearance:  This position requires a clearance from the Department of Energy. As such, this position is a Workplace Substance Abuse (WSAP) testing designated position. WSAP positions require passing a pre-placement drug test and participation in an ongoing random drug testing program.

Visa Sponsorship - No sponsorship

This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.

We accept Word (.doc, .docx), Adobe (unsecured .pdf), Rich Text Format (.rtf), and HTML (.htm, .html) up to 5MB in size. Resumes from third party vendors will not be accepted; these resumes will be deleted and the candidates submitted will not be considered for employment.

If you have trouble applying for a position, please email [email protected].

ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply.  UT-Battelle is an E-Verify employer.