Qualification Specialist

Indiana Wesleyan University, United States

Updated: 3 months ago
Location: Louisville, GEORGIA
Job Type: FullTime
Deadline: 07 Feb 2024

Job Title: Qualification Specialist

Reporting Relationship: Qualification Center Coordinator

Unit: National & Global

Department: Strategic Enrollment & Partnerships (SEP)

Campus Location: This position can work from any of our regional education centers in Indiana, Kentucky, or Ohio.  In addition, it can function as a hybrid role with 3 days onsite and 2 days remote.

Summary of Position:    The individual in this position has the primary responsibility to connect with inbound and outbound callers using telephony system to qualify students from a variety of lead-generating sources and avenues as needed. By using telephony and other communication mediums, this position answers questions, directs callers to appropriate departments, and qualifies potential students for the initial connection to enrollment counselors.


Duties and Responsibilities

  • Holds to a strong culture of accountability that ensures optimal performance for answering inbound calls for departments and prospective students 
  • Qualify prospective students and connect them to the appropriate AES or other IWU departments 
  • Assist with projects, reports, and auditing of Salesforce data as needed for Enrollment management teams 
  • Daily work in the Salesforce Management System to manage inbound cases, chats, and texts. Respond to inquiries and transfer them to the appropriate department of Enrollment counselors 
  • Participate in staff training sessions, meetings, and other activities as directed
  • Perform any other tasks that may be assigned 

Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

Education

  • Bachelor's Degree is preferred

Experience

  • Prior experience in sales, customer service, or other high-paced, customer-based environments preferred

Required Skills

  • Exceptional customer service skills including active listening, effective questioning, and multi-task organization
  • Effective communication skills – including the ability to work calmly with dissatisfied customers
  • Ability to work in a fast-paced, high-volume environment
  • Effective computer skills with experience in word processing, spreadsheets, and database usage
  • Ability to work effectively with minimal supervision
  • Ability to multi-task, connecting with students on the phone and via live chat, as well as email communications

Diversity Statement

IWU commits to create a community that reflects kingdom diversity. We will foster an intentional environment that exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member’s earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement.

LIMITATIONS AND DISCLAIMER

As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.