Purdue Global Senior Academic Operations Manager, School of Business and IT (Remote)

The Senior Academic Operations Manager will provide support to Purdue University Global’s School of Business and IT.  Building on Purdue University's mission to provide greater access to affordable, high-quality education, Purdue University Global is a public, nonprofit institution offering a world-class education online. 

Job Summary:
The Sr. Academic Operations Manager provides operational support and administrative services to ensure the operational efficiency of the School of Business and IT (SBIT). This role assumes a support role on matters relating to student, academic, and administrative support. The Sr. Academic Operations Manager collaborates with leadership on the development of strategies to enhance the value and cost-effectiveness of all outcomes within SBIT.   
 
What to expect in this role:

• Plan and oversee strategic, operational, and administrative projects, and/or services of broad significance.
• Manage all deliverables within his/her area of responsibility. Monitors and evaluates programmatic and operational effectiveness of these projects.
• Communicate with stakeholders throughout the company regarding project status, issues, and recommend options for keeping projects on track.
• Identify, develop, implement, and work with student operations to communicate policy and procedures.
• Educate and mentor staff to ensure communication strategies and communication implementations are best in class.
• Liaison with all departments for the process, policy, and project development and execution.
• Identify, design, and implement training programs for staff and administrators and deliver training sessions as needed.
• Ensure that all levels of staff and other departments are aware of any changes that occur within and outside the department.
• Educate and mentor staff to elevate the knowledge, ability, and efficiency of their project management skills.
• Follow all processes and procedures as set for by servicing departments - technology, human resources,  legal, editorial, etc.
• Offer strategic input and leadership within and outside of academic operations by serving on committees, task forces, etc
• Identify, propose, and prioritize efficiencies and/or development needs.

• Master’s Degree in Business, IT, Education or related field.
• At least 2 years of related experience in operations management, academic operations  or similar role; or an equivalent combination of education and experience.

What we’re looking for:

• Familiarity with CRM systems (i.e. SalesForce); Microsoft Office programs (Word, Excel, PowerPoint); BrightSpace, Adobe; Google Sites and Resources                    
• Hardware, software development, and programming; systems analysis      
• Has excellent group facilitation skills. 
• Communicates well in writing and verbally.  
• Exhibits solid organizational, time & task management skills and is able to effectively handle multiple situations while organizing resources and establishing priorities.
• Ability to multitask, complete work in a timely manner with accuracy and attention to detail. 
• Ability to gather data, compile information, and prepare reports.
• Strong interpersonal skills and able to communicate effectively across multiple levels of management and with a wide range of individuals and constituencies in a diverse community.
• Excellent analytical, problem solving, and critical thinking skills.  
• Independent worker with little to no supervision, energetic and has a "can do" attitude.
• Capability to maintain complete confidentiality with respect to all University matters and records.

Additional Information:  

• The target salary for this position is $70,000-$74,000.
• Purdue University Global will not sponsor employment authorization for this position.   
• A background check will be required for employment in this position. 
• FLSA: Exempt (Not Eligible For Overtime) 
• Purdue Global is proud to be an EEO/AA employer. Our goal is to recruit and retain the most talented people from a diverse candidate pool. We celebrate the diversity of thought, backgrounds, and skills necessary to support an inclusive environment. Employment decisions are based on qualifications, merit, and business needs. All individuals are encouraged to apply.

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