Property Operations Assistant

Updated: 3 months ago


Campus Services


Job Summary

**Please note this is not an Assistant Property Manager Position**

Reports to Property Manager and/or Area Manager and works as part of a team with the Property Manager and Property Administrator to provide/coordinate the maintenance of building services and systems, (HVAC, MEP, etc.), for the smooth operation of a large building or small group of buildings.

Position Description

  • Ensures that properties are maintained to the standards established by HUH, for all physical aspects of buildings, systems, and grounds.
  • Monitors buildings daily and logs activity appropriately to ensure that all systems are maintained in good working order: mechanical systems and equipment, heating, plumbing, electrical, fire protection, fixtures, carpentry, doors, locks, and windows.  Must be able to identify, diagnose, and resolve technical issues.
  • Completes common area and in-unit work requests, maintenance projects, and operational assignments and documents all activity in the work order system.
  • Monitor the operations of building-related automated HVAC systems to ensure the automated systems are functioning properly; take proactive measures to prevent problems; troubleshoot; make recommendations to the Property Manager and Management as needed.
  • Participates in performing building inspections with a focus on related building issues and ensure preventative maintenance measures are being implemented. Coordinates inspections to ensure compliance with codes and safety regulations.
  • Oversees the completion of repairs to systems and equipment including, but not limited to: mechanical, electrical, heating, plumbing, carpentry components and appliances by coordinating and managing the work of outside contractors. 
  • Available as needed outside of normal business hours (evenings, weekends and/or holidays) for apartment turnovers, snow removal and general building emergencies.
  • Works closely with Area/Property Manager to effectively communicate building issues
  • Under the supervision of the Area/Property Manager and working closely with others on the POA team is responsible for maintaining appropriate levels of building inventory and supplies.
  • May be required to perform other duties as necessary.
  • May be asked to participate in the Resident On-Call Program providing the need exists and the basic requirements and qualifications for participation are met.
  • Inspects vacant units and prepares them for new residents.
  • Responsible for all snow removal activities, through the use of snowplows, snowblowers, skid-stairs, salt spreader, etc..
  • Familiarity and ability to use common hand tools.
  • Keeps building grounds and common areas clean and in safe condition.
  • Coordinates with contractors or repair crews for work that is outsourced.
  • Strong organizational and follow up skills as well as an eye for detail.
  • Professional presentation and attitude.
  • Ability to maintain focus while working individually.
  • Strong time management skills.

  • Basic Qualifications

    High School diploma or equivalent, with a technical certification or a minimum of 2+ years relevant work experience in facilities required.
    Must have demonstrated experience in building operations, construction, maintenance, or facilities management. Broad knowledge of HVAC, plumbing, electrical and carpentry systems required.
    Familiarity with Building Automation Systems and work management systems desirable.  
    Experience managing vendor/contract relationships preferred. 
    Must possess a high degree of professionalism and the ability to work independently and effectively with others.  Must be detail oriented and have a good safety record, and the ability to take and follow directions intelligently.  Must be able to handle multiple tasks and prioritize one’s own work.  An ongoing willingness to acquire new skills and utilize technology to streamline processes and problem solve is essential. Basic skills and comfort with desktop computers required (email, work order entry/close out, etc.).
    Must support the unit in maintaining a high level of tenant satisfaction and can interact diplomatically with faculty, staff, and students.
    Good interpersonal and problem-solving skills essential.
    Must be available to accept over-time for snow removal, maintenance emergencies, special projects, and peak season demands. 
    Must be physically fit and alert at all times. 

    Certificates and Licenses

    Must have a valid Massachusetts driver’s license.
    Willingness to pursue obtaining Class 2C License.

    Physical Requirements

    Must be able to perform all duties in a facilities environment that includes exposure to loud noises, temperature extremes, inclement weather conditions, airborne particles, vibration, hazardous materials.
    Must be able to maneuver in small/confined spaces, stairs, ladders, etc.; requires stooping, bending, climbing, reaching, lifting, and carrying; working from ladders, and lifting carrying objects weighing up to 65 pounds. 
    Required to wear personal protective equipment and clothing when appropriate.

    Working Conditions

    Must be able to deal effectively with difficult residents.
    Must be able to work in dirty, hot, cramped and otherwise uncomfortable areas.
    Time will be spent walking all over the property, including up and down stairs.
    Must be willing to work odd hours including nights and weekends (as needed).
    Emergency Status Designation: Critical (Essential Personnel)

    The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

    Work Format Details

    This position is based primarily on-campus, in Massachusetts. This may include in-person during emergency situations (if applicable). Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.


    We invite you to visit Harvard's Total Rewards website ( ) to learn more about our outstanding benefits package, which may include:

    • Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
    • Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
    • Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
    • Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
    • Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
    • Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
    • Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
    • Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
    • Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

    Department Office Location

    USA - MA - Cambridge

    Job Code

    402065 Property Operations Assistant


    Harvard University Housing


    55 - Hvd Union Cler & Tech Workers

    Pre-Employment Screening

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    Commitment to Equity, Diversity, Inclusion, and Belonging

    Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

    EEO Statement

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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